This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you someone who thrives on variety, enjoys learning new things every day, and appreciates a role that blends working with people and technology? If so, the Program and Support Unit is excited to announce an opening for a Departmental Analyst to join our team. In this role, you’ll be part of a dynamic support group responsible for maintaining and continually improving the Bureau’s Quality Assurance and Training functions. Our analysts take on a wide range of responsibilities, including: - Collaborating and communicating with staff across the Bureau - Researching and presenting new performance metrics - Identifying opportunities to enhance the customer experience - Supporting quality assurance initiatives and training efforts Knowledge of Treasury systems and applications is recommended, however, not required. If you are innovative, personable, self-motivated, and comfortable working both independently and as part of a team, we encourage you to apply. Come help us strengthen our operations and elevate the services we provide every day! Qualifications - Possession of a bachelor's degree in any major. - Experience for Departmental Analyst 9-P11: - No specific type or amount is required for Departmental Analyst 9. - One year of professional experience for Departmental Analyst 10. - Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service for Departmental Analyst P11. - For Departmental Analyst (Departmental Trainee) 9 (FOR CLASSIFIED STATE EMPLOYEES ONLY): - Educational level typically acquired through completion of high school. - Four years of experience as an advanced 9-level worker in an ECP Group One classification. - OR Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification. - OR Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification. - OR Two years of experience as a first-line supervisor in an ECP Group Three classification. - OR One year of experience as a second-line supervisor in an ECP Group Three classification. Requirements - College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience. - Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement. - For those applicants with military service, please provide your DD214 or other official military documentation that may help identify transferable skills and experience that may qualify in lieu of the required education. Benefits - This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. - Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. - Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Additional Requirements and Information - Please attach a cover letter, detailed resume, and a copy of your official college transcript(s) to your application. (Failure to do so may result in your application being screened out.) - For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA). - A scanned or electronic copy is acceptable, as long as it contains the elements listed above. - Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA. - Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. - The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. - Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview. - This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075. - If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

• Conduct global market research and participate in salary surveys to collect and analyze competitive salary data • Evaluate job positions to determine appropriate classification, salary grades, and FLSA status • Support the administration of core compensation processes, including the annual salary review cycle, merit increases, and bonus/incentive plan calculations • Monitor and ensure strict compliance with a diverse range of global, federal, state, and local labor laws and tax implications related to compensation in different jurisdictions • Provide consultation and guidance to HR Business Partners, recruiters, and management in various countries on job offers, promotions, and compensation policies • Conduct complex statistical analysis and data mining to identify trends, patterns, and opportunities for improvement or growth • Work closely with cross-functional teams and senior management to understand business needs, define requirements, and translate data outcomes into actionable business information • Design, develop, and maintain comprehensive reports and interactive dashboards (using tools like Tableau) to effectively communicate findings and key performance indicators (KPIs) to non-technical stakeholders • Evaluate, improve, and ensure the integrity and accuracy of internal data handling systems and data acquisition processes • Frame complex business problems into key components, recommend practical solutions, and contribute to the development of new business strategies and methods • Provide guidance, technical leadership, and mentorship to junior analysts, contributing to the development of team procedures and best practices

• Construir estratégias e planejar ações de marketing digital para clientes • Realizar pesquisas de mercado e de mídias digitais relacionados aos clientes • Mensurar resultados dos projetos • Participar e conduzir reuniões com clientes • Alinhar com outras áreas para construir estratégias em conjunto

• Recrutamento e Seleção de posições de Volume call center| Foco em todos os pilares de diversidade; • Condução de dinâmicas em Grupo; • Triagem de curriculos; • Hunting de Profissionais nas diversas plataformas; • Vivência com vagas de volume e condução de dinâmicas em grupo; • Experiencia com pacote office, principalmente excel.