• Installing and maintaining instruments and systems in a laboratory environment • Delivers basic operational training at installation • Provide effective product and customer support • Ensures Preventive Maintenance planning (PM) & Modification (MOD’s) planning are performed in timely manner • Seeks timely support for difficult product issues avoiding unnecessary down time • Performs timely reporting of his activities • Maintains excellent customer relationship, specifically with directly assigned accounts • Adheres to field service policies procedures and standards • Maintain recommended spare parts for his product range • Ensures appropriate spare parts stock • Available to travel in short notice

• Serve as a technical lead and escalation authority for complex EMR integration issues and enterprise customer escalations. • Guide analysts in troubleshooting complex cross-system issues involving EMR platforms, HL7 interfaces, LIMS, Salesforce, and other internal systems. • Coordinate investigation and resolution of high-visibility issues impacting customer integrations, order workflows, and result reporting. • Support operational governance initiatives including EMR integration audits, historical remediation efforts, and HyperCare programs for strategic accounts. • Proactively monitor integration health metrics and issue trends to identify systemic risk and recommended improvements. • Partner with Product, Engineering, Implementation, Customer Success, Sales, and Laboratory Operations to drive resolution of cross-functional integration challenges. • Assist the EMR Support Manager in prioritizing work streams aligning team resources with organizational priorities. • Mentor and provide technical guidance to EMR Support analysts to strengthen troubleshooting capabilities and knowledge sharing across the team. • Develop and maintain documentation of support workflows, escalation procedures, and integration troubleshooting standards. • Contribute to development of operational dashboards and reporting that provide leadership visibility into EMR integration performance and issue trends. • Support high-priority or after-hours escalations when required. • Ensure strict adherence to HIPAA and PHI handling standards.

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outline job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work. Responsibilities - Providing an exceptional customer service experience each day in a phone based environment. - Enter a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. - Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. - Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. - Placing outbound calls to patients to create, maintain or update their medication profiles. - Serve as backup support for times of higher patient call volume. - Effectively assist with patient questions over the phone. - Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. - Other tasks as required. Skills & Abilities - Comfortable working in a phone based environment. - Ability to work independently. - Self-motivated and goal oriented. - Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations. - Ability to exhibit ExactCare Pharmacy’s Core Values in daily work. - Ability to work Monday through Friday 9am until 5:30pm Requirements - Must be 18+ years of age - High school diploma/GED - Prior experience in a pharmacy setting - Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate - Must maintain a pharmacy technician registration with State Board of Pharmacy - Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Role Description Our Dealer & Customer Support team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt. Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships? YOU'LL HAVE THE OPPORTUNITY TO: - Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge. - Provide technical solutions to dealership technicians and support other departments like the warranty and customer care teams. - Guide dealers on best practices related to BRP policy, processes and guidelines. - Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship. - Represent BRP and build relationships by participating in events. - Highlight issues quickly, identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services. Qualifications - Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics. - At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge. - Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory. - Ability to navigate and understand electronic parts catalogues, engineering drawings and bill of materials. - Bilingual: English & French. - Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology. - Ability to adapt easily to different circumstances, individuals, situations and working in a multicultural environment. Benefits - Annual bonus based on the company’s financial results. - Generous paid time away. - Pension plan. - Collective saving opportunities. - Industry leading healthcare fully paid by BRP. - Flexible work schedule. - A summer schedule that varies by department and location. - Holiday season shutdown. - Educational resources. - Discount on BRP products.