Role Description Our Dealer & Customer Support team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt. Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships? YOU'LL HAVE THE OPPORTUNITY TO: - Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge. - Provide technical solutions to dealership technicians and support other departments like the warranty and customer care teams. - Guide dealers on best practices related to BRP policy, processes and guidelines. - Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship. - Represent BRP and build relationships by participating in events. - Highlight issues quickly, identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services. Qualifications - Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics. - At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge. - Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory. - Ability to navigate and understand electronic parts catalogues, engineering drawings and bill of materials. - Bilingual: English & French. - Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology. - Ability to adapt easily to different circumstances, individuals, situations and working in a multicultural environment. Benefits - Annual bonus based on the company’s financial results. - Generous paid time away. - Pension plan. - Collective saving opportunities. - Industry leading healthcare fully paid by BRP. - Flexible work schedule. - A summer schedule that varies by department and location. - Holiday season shutdown. - Educational resources. - Discount on BRP products.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Support Engineer to help scale our support function as we grow. You’ll be the first hire under our founding Support Engineer, and you’ll play a key role in resolving merchant and customer issues, owning internal tooling, and helping build scalable support systems from the ground up. This role is perfect for someone who loves solving problems, thrives in ambiguity, and is excited about building foundational support infrastructure at an early-stage startup. - Triage and respond to daily merchant and customer tickets via Slack and Pylon - Ensure we meet SLA targets and maintain a high bar for customer satisfaction - Deliver clear, thoughtful, and technically sound responses across internal and external communications - Work closely with Engineering, Product, and Operations teams to unblock support issues and escalate bugs or system issues - Contribute to internal tooling using Retool, Metabase, and SQL to help automate workflows and reduce support friction - Collaborate on internal projects to help the Support team scale efficiently as we grow (e.g., bulk editing workflows, data validation tools, process documentation) - Ensure the broader internal team has the tools and visibility they need to deliver a great customer experience - Partner with Engineering to test new product functionality, edge cases, and backend fixes before rollout - Build and maintain internal documentation for support workflows, product edge cases, and tooling tips - Help define and improve tagging, categorization, and data structure for tickets to power better reporting and insights over time Qualifications - You have a foundational understanding of APIs, JSON, Postman, and Retool - You’re curious, resourceful, and comfortable picking up technical tools on the fly - You have strong written communication skills and a customer-first mindset - You take initiative and thrive in fast-paced, scrappy environments - You’re excited to wear many hats and aren’t afraid to build something from scratch Benefits - Work directly with founders and leadership on high-impact initiatives. - Equity compensation with competitive salary. - Medical, dental, and vision plans. - Unlimited PTO and sick days. - Paid parental leave. - Flexible, remote-first team with quarterly in-person meetups. Company Description Flex was founded to solve a simple but costly problem: making it easy for health and wellness brands to accept HSA and FSA payments online. For years, only giants like Amazon and Walmart could process these payments at checkout, leaving smaller merchants — and their customers — to deal with frustrating reimbursement paperwork. Our technology verifies product eligibility in real time, handles split payments for eligible and non-eligible items, and can even issue Letters of Medical Necessity during checkout. With $150 billion in annual HSA/FSA spending potential, we’re giving brands the tools to unlock new revenue and making it easier for consumers to use the benefits they’ve earned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provide advanced technical support and troubleshooting for multiple Point and Pay solutions within an allotted amount of time such as: - Terminals - Software applications - Integrated partnerships - Business processes Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification. Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base. Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges. Serve as an escalation point for internal customers and work on time-sensitive matters with advanced technical issues and provide detailed information on solutioning. Partner with the Client Services and Product teams to prepare the call center for new product releases or processes. Qualifications - Bachelor’s degree or equivalent experience. - Minimum one (1) year of experience in a technical support, internal help desk, or desktop support role. - Strong technical aptitude and ability to explain processes to others. - Excellent problem-solving skills with the ability to quickly learn new software. - Ability to complete tasks with minimal guidance. Benefits - Medical, Dental, & Vision Coverage - Flexible Paid Time Off - 401(k) + Match - Mental Health Support & Well-Being Program - Paid Maternity & Paternity Leave - Education Assistance - Company-funded Lifestyle Spending Account Company Description Point & Pay by North builds and integrates advanced payment solutions for governments, utility companies, courts, HOAs, property management companies, and other industries with unique payment needs. Solutions cover the entire payment lifecycle, from paper and electronic billing to online presentment and remittance processing. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're Looking For a Technical Support Specialist to work with the Technical Support Manager - West on matters that escalate above the Commercial Business Unit (Service) level in your coverage area (AMER/EMEA), with an emphasis on the North America region and equipment sold in the United States. What You'll Do: - Analyzing data remotely gathered from site to diagnose issues. - Being deployed to site to work directly with equipment and parties related. - Participating in RCA/8D team activities. - Working with Suppliers (technical matters). - Working with Engineering, Controls, Manufacturing and Quality. - Participating in activities related to continuous improvement of Smardt products, including but not limited to: - Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development. - Mobilize to site as required to better understand operational challenges, gather data and interface with clients. - Arrange support from adjacent departments as needed. - Corrective and containment actions. Qualifications - Practical experience with oil free chillers and magnetic bearing compressors. - Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years). Requirements - Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement. - Resilient, flexible, self-motivated. - Work well autonomously and in a team environment. - Able to work efficiently and communicate clearly under pressure. - Excellent relationship management skills with the ability to engage, negotiate and manage customer needs. - Able to drive results, maintain and/or improve customer satisfaction. Benefits - Competitive compensation. - Health and Dental Benefits from day 1. - 401K matching program. - A collaborative global environment with opportunities for growth.