• Oversee the implementation of the EIS digital scheduling tools across specialties. • Assist the Cadence and MyChart teams with design decisions needed. • Determine resource allocation and planning needs. • Create project documentation tools to support the work. • Maintain tasks and milestones according to the project timelines. • Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned. • Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned. • Oversee the post-live specialty check-ins required for both MyChart and Cadence. • Be the point person for Cadence and MyChart scheduling-related escalations. • Identify and mitigate risks that could impact program success. • Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff. • Assist with driving standardization of scheduling workflows across all clinics. • Make data-driven decisions on workflow optimizations, engaging stakeholders as needed. • Create project requests and track optimization requests. • Participate in all scheduling-related meetings to maintain continuity and support decision-making. • Deliver regular status updates at key leadership meetings. • Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership. • Develop a toolkit for managing and tracking the digital scheduling tools implemented. • Manage Cadence and MyChart risks and post go-live support. • Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership.

• Direct all testing and training program operations ensuring achievement of contractual objectives, initiatives, and compliance with regulatory, contractual, and performance standards • Provide leadership and management of contract deliverables and ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) • Oversee annual contract budgets and monitor financial performance against targets • Manage and oversee the development and maintenance of all contract required plans and documentation including operational policies, procedures, and workflows • Coordinate with the CPUC Contract Manager and DDTP Oversight Contractor (PPCA) on program requirements • Report on progress, issues, and areas for improvement to CPUC Contract Manager and DDTP Oversight Contractor (PPCA)

• Lead cross-functional execution for key initiatives, ensuring clarity of scope, ownership, and sequencing across Product, Engineering, Finance, and Data Science • Run the program rhythm, including steering reviews, retrospectives, and milestone tracking to keep leadership aligned and issues visible early • Define program success metrics and use data to drive accountability and continuous improvement across multiple workstreams • Develop business and product recommendations and build analytical frameworks to optimize strategic decisions and measure business impact • Drive end-to-end initiatives and coordinate with cross-functional teams to establish scalable processes that support business growth • Contribute to the long-term strategy and vision for ZRAM

• In partnership with the MIC Deputy of Transformative Organizing and other key stakeholders, refine and implement a strategic program, including key investments and partnerships, that leverage the outcomes and learnings from the pilot phase, and build collective systems and practices supported by networked infrastructure. • Define and prioritize program goals and outcomes into actionable work plans to meet the overall objectives of the strategic plan • Cultivate Communities of Practice (politicized healers, movement operations practitioners, power-building change makers), to understand and assess the healing, sustainability, and culture needs of the movement workforce, supported by research • Convene a wide range of stakeholders to engage in collaborative ideation and shared analysis and approach for defining collective movement standards/principles for fair labor standards, democratic governance, and other elements of durable and transformative power-building organizations • Landscape and assess the state of social-emotional training curriculum and offerings, and develop key interventions to meet the needs of power-building leaders, members, and movement support practitioners • Cultivate networks and deepen relationships with practitioners, subject-matter experts, researchers, and capacity-builders • Oversee all action research for testing HSC practices, collect data, and facilitate gatherings for sense-making • Work in close collaboration with other MIC leadership to ensure alignment, cross-fertilization, and shared programming across all program strategies • In collaboration with the Learning and Impact Director, support knowledge capture and dissemination related to HSC • We envision that as we move beyond the startup phase, the responsibilities for this position will shift to address other growing and strategic needs of Healing, Sustainability, and Culture in the power-building field.