• Lead, mentor, and manage a team fostering a collaborative, high-accountability environment focused on craft and continuous improvement • Set clear performance expectations, conduct regular 1:1s, and provide ongoing coaching and feedback to help each team member grow • Identify skills gaps across the team and develop training, templates, and processes to close them • Establish and enforce instructional design standards, style guides, and QA processes across all courses and learning formats • Conduct structured reviews of storyboards, scripts, and final course builds providing specific, actionable feedback • Personally design and develop courses when needed, modeling best-in-class use of adult learning frameworks (ADDIE, Kirkpatrick) and scenario-based design • Ensure all courses meet SCORM compliance and regulatory accuracy requirements • Champion usability testing and learner feedback loops; translate data into concrete improvements to course design and assessment quality • Own the team's content development pipeline: intake, scoping, scheduling, milestone tracking, and on-time delivery across all active projects • Build and maintain project plans with realistic timelines that account for SME availability, review cycles, and revision rounds • Proactively identify and resolve blockers — whether resource constraints, SME delays, or scope creep — before they impact delivery • Partner with Subject Matter Experts (SMEs) to extract, structure, and translate complex regulatory content into practical, engaging training for frontline workers and industry professionals

• Understand and advise student-facing staff on all aspects of the College’s programs and courses, including but not limited to CFP Education and Exam Prep Review, Professional Designations and master’s programs • Must fully understand and clearly communicate policies and procedures in accordance with HLC standards, various continuous education reporting requirements, and the stackability of offerings • Serve on the Vice President of Student Affairs’ Leadership Team, collaborating with division managers on the creation, execution and monitoring of the division’s strategic plan • Enable data-driven decision making within the division and across the college by analyzing data, making recommendations, investigating improvements and advocating for best practices • Facilitate and advocate for Continuous Improvement in Student Affairs and beyond by encouraging staff contributions to ideas, driving investigation of solutions, and communicating progress and outcome of suggestions • Support Enrollment and Student Services teams by managing reports including but not limited to Purchased Products, Program Hold Release, Abandoned Cart, Past Expected, Near Expiration, Seminar Enrollments and LMS Completions, distributing leads and opportunities to the enrollment team, encouraging best practices amongst staff on these teams, manage and respond to messages sent to the College from students, especially in regard to appeals processes and decisions • Manage, maintain, and enhance student-facing communication documentation for the division • Ensure effective and high quality student experiences by supporting faculty, staff and the Production team in the User Acceptance Testing and Quality Control of courses and course ordering processes, advocating for changes to the process and courses as appropriate • Advance committee goals by serving on the Retention Committee and serving as chair of the Extenuating Circumstances Committee • Communicate committee activities and outcomes to Student Affairs Leadership Team and Student Affairs at large

• Full accountability for regional achievement of monthly, quarterly, and annual topline revenue targets across assigned studios. • Monitor and analyze studio-level KPIs including conversion rate, average ticket, membership sales, package mix, and retention. • Conduct monthly business reviews with Studio leadership focused on sales results and performance improvement opportunities. • Identify underperforming metrics and implement corrective action plans. • Lead, coach, and hold accountable 5-7 Studio Managers and Managing Clinical Directors as primary performance drivers. • Conduct structured sales observations, role plays, and coaching sessions to improve close rates and sales effectiveness. • Develop individualized performance improvement plans when needed. • Foster a performance-driven culture centered on revenue growth and exceptional guest experience. • Partner with Recruiting to assess, hire and develop high-performing sales talent.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Revenue Cycle Management (RCM) Regional Manager is responsible for overseeing all revenue cycle operations for a defined region within Paradigm Oral Health. This role provides direct leadership to multiple RCM supervisors and clinic-aligned billing and AR teams, ensuring consistent execution of centralized RCM workflows while maintaining strong operational alignment with individual practices. The Regional RCM Manager is accountable for regional performance across medical and dental billing, collections, denial management, and patient balances, with a focus on driving results, standardizing processes, and escalating systemic issues for resolution at the enterprise level. The successful candidate will demonstrate strong ability to collaborate with various departments, ensure compliant and scalable processes, communicate with insurance providers, provide seamless central support for offices, and elevate the patient financial experience. Comfort communicating with Operations leadership and oral surgeons is crucial for success in this role. Qualifications - Prior experience in Dental Office workflows, Revenue Cycle functions to include Scheduling, Registration, Insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process. - Must be knowledgeable of reimbursement/compliance process and procedures with all payors. - Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Office—strong excel skills). - Strong computer literacy, excellent math and problem-solving skills. - Data entry and 10-key by touch. - Strong interpersonal and organization skills. - Ability to work within a team setting and as an individual contributor. - Excellent oral and written communication skills. - Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures. - Organized work habits, accuracy, and proven attention to detail with strong analytical skills. Requirements - Oversee and manage the RCM teams supporting the assigned Region. - Lead, coach, and develop RCM supervisors and team members across all RCM functions and practice support models. - Responsible for functions including insurance verification, billing, statement generation, insurance follow-up, collections placement, cash posting, office escalations, and patient inquiries. - Review and “spot check” claims, statements, and other staff activities to evaluate efficiency and effectiveness. - Ensure compliance with federal and state billing regulations, CMS, commercial payer, and dental payer requirements. - Provide support to all team members as needed for arising situations. - Continuously evaluate RCM processes to identify inefficiencies or areas for improvement. - Schedule, plan, and run team meetings to discuss accounts, goals, and improvements. - Provide education and training for new and existing staff members. - Complete corrective action meetings including verbal or written warnings with assistance from Human Resources. - Audit team performance weekly and ensure timely, accurate, and compliant processing of RCM activities. - Collaborate with other departments to drive alignment and coordination across the revenue cycle continuum. - Set clear performance expectations, accountability structures, and career development pathways for team members. - Foster a culture of collaboration and communication to support organizational objectives. - Provide feedback to RCM Director and VP to support quarterly and annual performance reviews. - Partner with Compliance and Legal teams on audits, payer reviews, and corrective action plans. - Ensure teams are appropriately staffed in relation to volume-based staffing model. - Review trends MoM to assist in setting departmental goals related to RCM metrics. - Report any compliance concerns to RCM Director or VP. - Act as point of escalation for site leadership when account or patient questions arise. - Develop and maintain strong relationships with the practice operations team, practice administrators, and surgeons. - Other duties and responsibilities as assigned by leadership. Benefits - Competitive salary. - Comprehensive health benefits. - 401(k) plan with company match. - Flexible work environment. - Opportunities for professional development.