Role Description Kairon is hiring a Customer Operations Lead to own the end-to-end customer experience from signed contract through sustained adoption. This role sits at the intersection of customer implementation, support, and product operations. You’ll be the connective tissue between customers, product, and engineering — owning the day-to-day execution that ensures nothing falls through the cracks as customers onboard, configure, and use Kairon in real-world value-based care environments. What You’ll Own - Implementation & Onboarding Execution: - Own the journey from signed contract to a customer team that’s confidently using Kairon daily — including timelines, checklists, training, and follow-through on customer commitments. - Build and continuously improve onboarding playbooks that scale with the company. - Support forward momentum by maintaining checklists, timelines, and shared docs at every step of the way. - Unblock delays proactively. - Customer Support & Issue Resolution: - Own first-line support for customer questions, requests, and feedback. - Document issues crisply, coordinate with engineering on fixes, and track items through to completion. - Build a knowledge base over time so common questions stop being questions. - Track items through discussion, decision-making, and execution. - Cross-Functional Collaboration: - Act as a translation layer between customers and product/engineering. - Flag patterns, not just individual tickets. - Work closely with the entire team, up to senior leadership, to improve the totality of customer experiences over time. KPIs Will Include - Reducing time to go-live from signed contract to operational deployment. - Driving early adoption with users, ensuring customer teams reach consistent, repeatable platform usage within their first 30–90 days. - Maintaining strong customer retention by identifying risks early and ensuring issues are resolved before they impact the relationship. - Improving support scalability, measured by a declining support-needs-to-users ratio as knowledge base and processes get built out. Qualifications - 2–5 years of experience in consulting, business operations, or customer-facing roles where you owned relationships and outcomes. - Strong written and verbal communication. - Highly organized, detail-oriented, and comfortable managing many small but important tasks simultaneously. - Strong data fluency, including comfort working with spreadsheets and structured datasets. - Strong technical fluency + interest in how software/AI-enabled products are designed, built, and improved. - Experience and/or strong interest in healthcare and health tech. - Calm under ambiguity. Requirements - Experience in health tech, value-based care, or ACO/payer environments. - Exposure to SQL, dashboards, or analytics tools (Snowflake, Looker, Metabase, etc.). - Experience supporting enterprise software implementations or customer onboarding. Benefits - Impact: You’re building customer operations from the ground up at a company where the work directly affects whether patients get better care. - Growth: This role has a clear trajectory with opportunities to grow into leadership roles. - Stage: We’re in the “how do we do this 10x without breaking?” phase. - Equity: You’ll have meaningful ownership as one of our first 10 hires. - Diversity and inclusion are core to our culture.

• Manage communication with employees hired through the EOR platform • Coordinate employment contract preparation, signing, and documentation • Register and manage employee records on the state tax portal • Handle employee administration tasks such as bonuses, business trips, and contract amendments • Support employees with operational questions related to their employment • Serve as the operational point of contact for existing clients • Process client requests related to their employed team members • Coordinate communication between clients and internal teams • Manage onboarding and offboarding processes for employees • Ensure compliance with Georgian employment and tax regulations • Maintain accurate employee and client documentation records • Collaborate closely with Client Success, Finance, Legal, and Recruitment teams • Ensure smooth transition from sales to contracting and operational support • Identify opportunities to improve internal operational processes and workflows

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Process Optimization Intern will drive continuous improvement initiatives across Locumsmart and Nursesmart operations using Lean methodologies, change management frameworks, and project management best practices. This role focuses on analyzing current processes, identifying inefficiencies, designing improved workflows, and supporting implementation of process changes. The intern will gain hands-on experience in operational excellence, change management, and healthcare technology operations. This position reports to the Senior Director of Operations. - Conduct process analysis and value stream mapping to identify bottlenecks, waste, and improvement opportunities - Design and document improved processes using Lean principles, including standard operating procedures and process flows - Support change management initiatives by developing communication plans, training materials, and adoption metrics - Lead or support cross-functional process improvement projects from initiation through implementation - Track and report on process improvement metrics, including efficiency gains, time savings, and quality improvements Qualifications - Understanding of Lean principles, Six Sigma concepts, or continuous improvement methodologies - Strong analytical thinking with ability to identify root causes and develop data-driven recommendations - Project management skills with ability to organize, prioritize, and drive initiatives to completion - Excellent communication and facilitation skills to work with cross-functional teams - Detail-oriented approach to documentation and process mapping Requirements - Currently enrolled as a Junior or Senior in an accredited college or university program (or recent graduate) pursuing Business Administration, Industrial Engineering, Operations Management, Healthcare Administration, or related field - Preferred: Lean Six Sigma certification (Yellow Belt or Green Belt) - Familiarity with Prosci ADKAR or other change management frameworks - Experience with process mapping tools (Visio, Lucidchart, Miro) or project management software - Prior internship experience in operations, consulting, or process improvement roles - Interest in healthcare operations and improving healthcare delivery Benefits - Competitive pay - Flexible work schedules - including work from home options available - Award-winning training and development programs

• Support Regional Operations by handling dual functions as both a frontline supervisor and a lead field technician. • Organizing, coordinating, and planning operational efforts for your team. • Partner with internal teams and serve as the point person for field issues, collaborating with Project Manager, Operations Managers, and Clients. • Drive quality, safety, and development with a great attitude and experience in the field. • Provide technical expertise and ensure schedules and deliverables are met. • Assist with onboarding, performance coaching, and skills development for the team.