Job Closed
This listing is no longer active.
Strategic Operations Lead
Location
United States
Posted
100 days ago
Salary
$90K - $115K / year
Seniority
Lead
No structured requirement data.
Job Description
Strategic Operations Lead
Kairon Health
Role Description Kairon is hiring a Customer Operations Lead to own the end-to-end customer experience from signed contract through sustained adoption. This role sits at the intersection of customer implementation, support, and product operations. You’ll be the connective tissue between customers, product, and engineering — owning the day-to-day execution that ensures nothing falls through the cracks as customers onboard, configure, and use Kairon in real-world value-based care environments. What You’ll Own - Implementation & Onboarding Execution: - Own the journey from signed contract to a customer team that’s confidently using Kairon daily — including timelines, checklists, training, and follow-through on customer commitments. - Build and continuously improve onboarding playbooks that scale with the company. - Support forward momentum by maintaining checklists, timelines, and shared docs at every step of the way. - Unblock delays proactively. - Customer Support & Issue Resolution: - Own first-line support for customer questions, requests, and feedback. - Document issues crisply, coordinate with engineering on fixes, and track items through to completion. - Build a knowledge base over time so common questions stop being questions. - Track items through discussion, decision-making, and execution. - Cross-Functional Collaboration: - Act as a translation layer between customers and product/engineering. - Flag patterns, not just individual tickets. - Work closely with the entire team, up to senior leadership, to improve the totality of customer experiences over time. KPIs Will Include - Reducing time to go-live from signed contract to operational deployment. - Driving early adoption with users, ensuring customer teams reach consistent, repeatable platform usage within their first 30–90 days. - Maintaining strong customer retention by identifying risks early and ensuring issues are resolved before they impact the relationship. - Improving support scalability, measured by a declining support-needs-to-users ratio as knowledge base and processes get built out. Qualifications - 2–5 years of experience in consulting, business operations, or customer-facing roles where you owned relationships and outcomes. - Strong written and verbal communication. - Highly organized, detail-oriented, and comfortable managing many small but important tasks simultaneously. - Strong data fluency, including comfort working with spreadsheets and structured datasets. - Strong technical fluency + interest in how software/AI-enabled products are designed, built, and improved. - Experience and/or strong interest in healthcare and health tech. - Calm under ambiguity. Requirements - Experience in health tech, value-based care, or ACO/payer environments. - Exposure to SQL, dashboards, or analytics tools (Snowflake, Looker, Metabase, etc.). - Experience supporting enterprise software implementations or customer onboarding. Benefits - Impact: You’re building customer operations from the ground up at a company where the work directly affects whether patients get better care. - Growth: This role has a clear trajectory with opportunities to grow into leadership roles. - Stage: We’re in the “how do we do this 10x without breaking?” phase. - Equity: You’ll have meaningful ownership as one of our first 10 hires. - Diversity and inclusion are core to our culture.
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Office Assistant – Executive & Operations Support
ScaleSourceEmpowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring
• Respond to customer inquiries via phone, email, and messaging platforms • Provide clear and professional responses regarding services, pricing, and scheduling • Assist customers in booking appointments or consultations • Follow provided scripts to qualify potential customers • Collect required information and ensure correct lead qualification • Route qualified prospects to sales teams • Schedule and coordinate appointments efficiently • Manage calendars and appointment logistics • Communicate schedules with both customers and sales teams • Provide administrative assistance to sales representatives • Follow up internally to ensure appointments and sales tasks are completed • Monitor pending tasks assigned to sales staff • Send reminders and follow up on overdue actions • Support teams in maintaining accountability and deadlines • Track daily operational activities and team follow-ups • Assist in logistics coordination and operational planning • Help ensure smooth execution of field operations and appointments • Contact closed clients to request reviews and feedback • Provide instructions for leaving reviews on platforms • Follow up when necessary to increase review completion • Assist with QuickBooks Online and operational data entry tasks • Maintain accurate records across systems
Office Assistant – Executive & Operations Support
ScaleSourceEmpowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring
• Respond to customer inquiries via phone, email, and messaging platforms • Provide clear and professional responses regarding services, pricing, and scheduling • Assist customers in booking appointments or consultations • Follow provided scripts to qualify potential customers • Collect required information and ensure correct lead qualification • Route qualified prospects to sales teams • Schedule and coordinate appointments efficiently • Manage calendars and appointment logistics • Communicate schedules with both customers and sales teams • Provide administrative assistance to sales representatives • Follow up internally to ensure appointments and sales tasks are completed • Monitor pending tasks assigned to sales staff • Send reminders and follow up on overdue actions • Support teams in maintaining accountability and deadlines • Track daily operational activities and team follow-ups • Assist in logistics coordination and operational planning • Help ensure smooth execution of field operations and appointments • Contact closed clients to request reviews and feedback • Provide instructions for leaving reviews on platforms • Follow up when necessary to increase review completion • Assist with QuickBooks Online and operational data entry tasks • Maintain accurate records across systems
Office Assistant – Executive, Operations Support
ScaleSourceEmpowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring
• Respond to customer inquiries via phone, email, and messaging platforms • Provide clear and professional responses regarding services, pricing, and scheduling • Assist customers in booking appointments or consultations • Follow provided scripts to qualify potential customers • Collect required information and ensure correct lead qualification • Route qualified prospects to sales teams • Schedule and coordinate appointments efficiently • Manage calendars and appointment logistics • Communicate schedules with both customers and sales teams • Provide administrative assistance to sales representatives • Follow up internally to ensure appointments and sales tasks are completed • Monitor pending tasks assigned to sales staff • Send reminders and follow up on overdue actions • Track daily operational activities and team follow-ups • Assist in logistics coordination and operational planning • Help ensure smooth execution of field operations and appointments • Contact closed clients to request reviews and feedback • Assist with QuickBooks Online and operational data entry tasks • Maintain accurate records across systems
Manager, Advisory Operations
KSM (Katz, Sapper & Miller)Advisory, tax, and audit firm providing visionary people with inspiration and insight to achieve great things.
• Lead day-to-day operational execution for the Advisory practice • Manage and optimize engagement lifecycle processes • Implement, maintain, and continuously improve standardized tools, templates, and operating procedures • Monitor project status across the portfolio, proactively identifying risks, bottlenecks, and capacity constraints • Own capacity planning and utilization tracking • Partner with Advisory leaders and internal stakeholders • Facilitate after-action reviews and operational feedback loops • Oversee reporting and dashboards for leadership visibility • Supervise, coach, and develop Advisory support team members • Contribute to broader operational excellence initiatives
