This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Engagement Manager, you will collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes. You will lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements. Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors. - Design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects. - Work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations. - Present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners. - Leverage your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives. Qualifications - Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry. - Must be able to travel up to 30% of the time. Valid passport required. - Demonstrate and effectively use active listening skills to understand client needs. - Expert-level consultative skills with the ability to collaborate and explore options. - Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority. - Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders. - Working and demonstrable proficiency in SQL. - Expert-level ability to use performance management to hire, train, and motivate employees. - Familiarity with fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare industry is preferred. - Expertise in project governance, client delivery, and managing complex implementation projects. - Strong organizational and multitasking skills to ensure smooth project execution. - Expert-level oral and written communication skills. - Expert-level ability to deliver client presentations and performance analysis. - Demonstrable PowerPoint (and similar tools) skills. Requirements - Working and demonstrable proficiency in Python a plus! - Fraud investigator certifications (or similar) a plus! - 7+ years client-facing experience preferred. - Working knowledge of SaaS and “big data” (e.g. Hadoop/Impala) solutions a plus! - Six Sigma or similar certifications a plus! - PMP or similar certification a plus! - Experience analyzing, identifying, or mitigating fraud within Insurance and/or Healthcare environments. Responsibilities - Expert-level affinity to try new methods and new approaches to problem-solving. - Proven research and product skills to analyze an organization's competitive position. - Ability to collaborate with cross-functional teams. - Leadership skills to drive project success and coordinate efforts between internal and client teams. - Expert-level analytical and problem-solving skills. - Expert demonstration of up-to-date and in-depth product knowledge. - Knowledge of APIs and system integration to deliver seamless fraud risk management solutions. - Expert-level relationship building skills. - Expert-level time management skills and strict adherence to timelines. - Ability to prioritize and handle multiple requests concurrently. - Demonstrates ability to work well under pressure. - Coordinates timely implementation of product enhancements and bug fixes with product management team. - Works with the product team to further develop knowledge on particular solutions. - Active participation in product road map discussions as client representative and advocate. - Other duties as assigned. Benefits - U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations. - If performed in New York, the base pay range is $104,800 - $174,700. - If performed in New York City, the base pay range is $114,300 - $190,500. - If performed in Rochester, NY, the base pay range is $95,300 - $158,800. - This job is eligible for an annual incentive bonus. - Country specific benefits are offered.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Federal Technical Account Manager will play an advisory role to our federal customers, building long-term strategic relationships and ensuring that iboss customers achieve their desired outcomes through interactions with our product and team members. Responsibilities include: - Supporting customers via live chat, email, web-based ticket systems, telephone, and in-person interactions. - Assisting customers with designing, integrating, implementing, and training on iboss products and services. - Being hands-on with technology and responsible for the commercial aspects of the relationship, including renewing and expanding services. - Acting as a technical customer advocate, partnering with product management, engineering, and R&D resources. An ideal candidate will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity, and sales engineering or technical account management. Key traits include: - Understanding challenges faced by administrators in securing users and devices. - Innate curiosity to understand how systems work and a drive to find creative solutions. - Comfort in a fast-paced, challenging environment with a focus on customer satisfaction. Qualifications - 4-year college degree in a technical field. - 5+ years of experience in a related function, with direct customer advocacy and engagement experience in post-sales or professional services. - Previous experience supporting federal customers. - Previous technical support experience. - Previous sales engineering or technical support experience. - Security clearance is a must. - Outgoing personality and comfortable speaking to customers. - Strong work ethic and team player mentality. - Excellent communication skills, both verbal and written. - Experience designing and supporting multilayer IP networks; routing and switching. - Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS. - Experience managing enterprise deployments of iOS, Android, and Chromebook devices. - Experience managing Windows Server or Red Hat Linux server environments. - Experience managing large (>1k seat) Windows and Mac workstation deployments. - Experience managing DNS; Microsoft or Bind. - Experience with acquiring and analyzing packet captures. - Highly developed sense of integrity and commitment to customer satisfaction. - Strong detail orientation and listening skills. - Strong decision-making and analytical abilities. - *The role is remote, but you must reside in DC, MD, or VA area. Requirements - Ensure that customer desired outcomes are achieved through proactive cadence-driven outreach. - Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied. - Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities. - Advise customers about new products and feature enhancements. - Provide feedback to product management, engineering, and R&D teams. - Work with technical support teams to ensure complex technical support inquiries are solved in a timely manner. - Document interactions comprehensively for auditing and record-keeping purposes. - Help customers measure success by baselining current vs future state. - Work with team leads and management to identify recurring issues or opportunities for product or process improvements. - Create, provide, and present quotations to customers. - Acquire purchase orders from customers. - Create and submit knowledgebase entries to improve customer self-service capabilities. - Create and maintain internal knowledge systems to assist other internal team members. - Stay abreast of product changes, working with lab and test systems to quickly understand new capabilities, devices, and features. - Attend and present at trade shows and on-site training. Benefits - Health, Vision, Dental - open to domestic partners. - 401K plan. - Unlimited PTO. - Company paid holidays.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Account Manager (TAM) is responsible for delivering technical success to the Genesys customers by being a multi-tasking, relentless problem solver, who can represent Genesys brand in the most complex situations for any caliber accounts. The TAM must demonstrate professionalism, accountability, and experience, to manage and grow customer relationships, establish partnership and collaboration inside of the organization, own outcomes and deliver feedback for continuous improvement, while focusing on Genesys platform adoption and seamless utilization. The TAM will participate and lead side projects for internal processes, cross functional boundaries to achieve results, work flexible hours, embrace company culture, and adapt to ongoing change. The TAM is expected to be passionate for innovation, understand business strategy, and participate in strategic initiatives as assigned by the leadership. The ideal candidate has excellent communication, conflict management and negotiation skills, has contact center business experience or education, comes with a strong technical background in CX enterprise software, and brings practical application of the SaaS methodologies. The TAM must be proficient in communicating with technical as well as senior business leaders up to the executive level. The TAM should also be versed in understanding business requirements, anticipating barriers and initiating creative solutions. The TAM will operate as One Genesys and lead cross-functional efforts to advocate for customers’ needs and success. By demonstrating technical acumen and ownership, as well as driving outcomes, managing relationships and challenging decisions, the TAM will act as a leader whose prime goal is to be a true champion of the excellent Customer Experience. Responsibilities - Become a trusted and reliable technical resource for your customers, possessing product knowledge and helping navigate through architecture, usability, adoption, and best practices questions. - Collaborate with the Genesys Customer Care experts and DevOps specialists by making best effort to reproduce your customers’ issues, as well as providing insight into their history, timelines, priorities and business needs. - Build strong relationships with customers and partners on all levels, including technical, business and executive. - Become key partner to the Customer Success practice, providing technical knowledge and expertise, and work within the account team towards a common goal. - Lead Operational Reviews where desired outcomes are achieved by providing recommendations specific to customers’ business or deployment needs. - Proactive with assigned customers informing of solution changes or potential disruptions to their service and advise on managing risk strategies. - Act as liaison to Product Management for roadmap conversations covering strategy and feature prioritization. - Be an active participant of the Genesys Community. - Engage with Customer and/or Partner on the project planning effort as well as defining mitigation planning for identified risks and items on the critical path. - Monitor trends and deliver proactive review with recommendations. - Play key role in Genesys team’s efforts towards achieving your customers’ success with the Genesys platform, including conference calls, executive level updates to share status, action plans, ownership and timelines. - Ability to effectively manage At-Risk situations where a holistic cross functional plan is developed to address current state and identify continuous improvement opportunities. - Able to analyze business needs and translate them into technical features/use cases to address client’s requirements. Qualifications - BA/BS Degree (or equivalent) - Minimum of 3 years of relevant work experience in one or more areas: Customer Success, Contact Center Management, Solutions Consulting. - General knowledge of Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, WFM, Reporting, with hands on experience setting up agents and groups, building basic IVR and routing call flows, schedules, reports, etc. - Theoretical and practical knowledge in several of the major computer technology disciplines, aka AI/Machine Learning, Network/OS administration, programming, Database administration etc. - Must possess a strong working knowledge of MS office productivity tools. - Experience with escalation and risk management processes and procedures. - Ability to manage/resolve conflicts within a multi-cultural environment by demonstrating genuine empathy, deep respect and cordial appreciation. - Professional oral and written communication skills. - Effective presentation skills to all management levels. - Demonstrate ability to write executive level summaries, document and track meeting minutes, monitor delegated tasks, and reporting to the stakeholders. - Must have established project management skills and ability to handle several parallel assignments. - Demonstrate cultivation of personal accountability with examples of stepping up to improve situations rather than looking for who to blame. - Once hired, maintain up to date Product Certifications of applicable Genesys Solution portfolio. - Function in collaborative team approach to achieve clearly defined goals and objectives. Requirements - Work well in a Global and Cross functional team - Handle and be trusted with confidential and/or sensitive information - Work in a fast-paced, constantly changing environment - Be flexible and handle multiple projects in an organized, timely manner - Work flexible hours as necessary - Be a proactive, innovative thinker - Challenge status quo and foster a continuous improvement attitude Compensation This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $76,100.00 - $133,900.00 Benefits - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As the Territory Services Manager, you will lead the development of business strategy and plans through a team of technical field support, project resources, field engineers and professionals, and other resources. Your work will involve responsibility for small project field delivery, emergency call out, and maintenance agreements. You will report to the North America Lifecycle Field Services Manager and work from any one of the following locations: New Jersey or New York. Your work will be primarily remote, with travel to customers within the region. Your Responsibilities: - You will oversee the successful daily operations of the Services Engineering department for each customer location. - You will manage a team accountable for all aspects of automation engineering activities to maintain performance as required by schedule and project timelines. - Generate, review and control departmental documentation (e.g., SOPs and system reports). Participate in document revisions, providing input. - Provide leadership and expertise for the automation engineering activities during the tech transfer of new products in the customer's facility. - Analyze system data to support investigations and lead delivery excellence. - Establish cross-site relationship with other Rockwell Automation Territory Manager's to maintain best practices. - Execute continuous improvement for site projects to implement new equipment, technology, processes, or materials as required by our needs aligned to the site objectives. - As part of the role, you will represent Rockwell Automation at regulatory inspections (internal, external), respond to questions, coordinate responses and corrective actions. The Essentials - You Will Have: - A Bachelor's degree or equivalent years of relevant experience - Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: - 5+ years of leadership experience - The ability to travel 25-50% of the time. - Executive communication skills because you will have direct interaction with Sr. Management and stake holders. - Extensive technical knowledge as you will be the expert in the team's execution and solutions. - Knowledgeable on Rockwell Automation business systems - Enable a culture of inclusion within organization and amongst peers - Agility in adapting to change What We Offer: - Health Insurance including Medical, Dental and Vision - 401k - Paid Time off - Parental and Caregiver Leave - Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. - To learn more about our benefits package, please visit at www.raquickfind.com. - This position is part of a job family. Experience will be the determining factor for position level and compensation. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-AC1 #LI-Hybrid Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427 We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.