iboss

Role Description We are seeking a motivated and experienced Contract Sales Recruiter to support full-lifecycle recruiting for sales positions across the organization. This is a fully remote contract engagement requiring someone who can hit the ground running. - Manage the full recruitment lifecycle for sales roles, including job postings, sourcing, screening, coordinating interviews, and extending offers. - Proactively source top sales talent using LinkedIn Recruiter, job boards, and other creative sourcing strategies. - Partner closely with hiring managers to understand role requirements, ideal candidate profiles, and team dynamics. - Maintain a strong pipeline of qualified candidates and provide regular updates on recruiting activity and progress. - Ensure a positive and professional candidate experience throughout the hiring process. - Track and manage candidate activity within the ATS to ensure accurate and up-to-date records. - Provide market intelligence and compensation insights to support competitive offer decisions. Qualifications - 3+ years of full-lifecycle recruiting experience, with a strong focus on sales roles. - Hands-on experience with LinkedIn Recruiter and major job boards. - Prior experience recruiting for technology or cybersecurity companies is strongly preferred. - Proven ability to manage multiple open requisitions simultaneously in a fast-paced environment. - Strong communication and interpersonal skills with the ability to build relationships quickly. - Self-starter who thrives in a remote, independent work environment. - Experience with applicant tracking systems (ATS). Requirements - The duties and responsibilities described above are essential functions of the job. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. - This position is not eligible for sponsorship of work visas.

• Ensure that customer desired outcomes are achieved through proactive cadence driven outreach • Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied • Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities • Advise customers about new products and feature enhancements • Provide feedback to product management, engineering, and R&D teams • Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner. • Document interactions comprehensively for auditing and record keeping purposes • Help customers measure success by baselining current vs future state • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements • Create, provide, and present quotations to customers • Acquire purchase orders from customers • Create and submit knowledgebase entries to help improve customer self-service capabilities • Create and maintain internal knowledge systems to assist other internal team members • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features. • Attend and present at trade shows and on-site training

• Ability to design and develop clean and maintainable code • Quickly understand and extend engineering architectural patterns • Document engineering designs • Analyze and estimate development efforts • Deliver high quality code that has been thoroughly tested

• Ability to design and develop clean and maintainable code for high-volume production applications • Experience coding in C/C++ and other technologies • Experience working with large data sets • Experience developing distributed software product architectures • Quickly understand and extend engineering architectural patterns • Deep understanding of the concepts behind solid software design: Abstraction, Modularity, Design Patterns, Representation Invariants, Networking, wireless, and/or security experience or knowledge preferred • Document engineering designs • Strong database knowledge of SQL constructs, and data modeling

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Federal Technical Account Manager will play an advisory role to our federal customers, building long-term strategic relationships and ensuring that iboss customers achieve their desired outcomes through interactions with our product and team members. Responsibilities include: - Supporting customers via live chat, email, web-based ticket systems, telephone, and in-person interactions. - Assisting customers with designing, integrating, implementing, and training on iboss products and services. - Being hands-on with technology and responsible for the commercial aspects of the relationship, including renewing and expanding services. - Acting as a technical customer advocate, partnering with product management, engineering, and R&D resources. An ideal candidate will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity, and sales engineering or technical account management. Key traits include: - Understanding challenges faced by administrators in securing users and devices. - Innate curiosity to understand how systems work and a drive to find creative solutions. - Comfort in a fast-paced, challenging environment with a focus on customer satisfaction. Qualifications - 4-year college degree in a technical field. - 5+ years of experience in a related function, with direct customer advocacy and engagement experience in post-sales or professional services. - Previous experience supporting federal customers. - Previous technical support experience. - Previous sales engineering or technical support experience. - Security clearance is a must. - Outgoing personality and comfortable speaking to customers. - Strong work ethic and team player mentality. - Excellent communication skills, both verbal and written. - Experience designing and supporting multilayer IP networks; routing and switching. - Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS. - Experience managing enterprise deployments of iOS, Android, and Chromebook devices. - Experience managing Windows Server or Red Hat Linux server environments. - Experience managing large (>1k seat) Windows and Mac workstation deployments. - Experience managing DNS; Microsoft or Bind. - Experience with acquiring and analyzing packet captures. - Highly developed sense of integrity and commitment to customer satisfaction. - Strong detail orientation and listening skills. - Strong decision-making and analytical abilities. - *The role is remote, but you must reside in DC, MD, or VA area. Requirements - Ensure that customer desired outcomes are achieved through proactive cadence-driven outreach. - Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied. - Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities. - Advise customers about new products and feature enhancements. - Provide feedback to product management, engineering, and R&D teams. - Work with technical support teams to ensure complex technical support inquiries are solved in a timely manner. - Document interactions comprehensively for auditing and record-keeping purposes. - Help customers measure success by baselining current vs future state. - Work with team leads and management to identify recurring issues or opportunities for product or process improvements. - Create, provide, and present quotations to customers. - Acquire purchase orders from customers. - Create and submit knowledgebase entries to improve customer self-service capabilities. - Create and maintain internal knowledge systems to assist other internal team members. - Stay abreast of product changes, working with lab and test systems to quickly understand new capabilities, devices, and features. - Attend and present at trade shows and on-site training. Benefits - Health, Vision, Dental - open to domestic partners. - 401K plan. - Unlimited PTO. - Company paid holidays.