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Enabling customers to evolve, compete & succeed in data, automation, insight, and collaboration.
Account Manager – North American Markets
Location
United States
Posted
144 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager – North American Markets
Cloud Software Group
• Manage a designated portfolio of Named Accounts • Manage commercial processes such as co-terms, renewals or contract terminations • Focus on retaining existing customers and driving uplifts in ARR • Proactively engage with accounts showing signs of contraction or churn • Offer renewal options and preserving ARR • Partner with strategic partners • Coordinate and drive executive level attendance to annual EBCs and regional executive events
Job Requirements
- 8+ years of experience in account management or customer success, preferably within the technology industry
- Strong understanding of sales principles and the ability to negotiate effectively
- Exceptional customer relationship management skills and a commitment to customer satisfaction
- Excellent written, presentation and verbal communication skills
- Ability to analyze complex situations and develop creative solutions
- Establish and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
- Travel to where the customers are with timely T&E submission
Benefits
- Cloud Software Group offers a dynamic and rewarding work environment
- Opportunities for professional growth and development
- Culture of innovation and collaboration
- Resources and support provided for success
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You will primarily be responsible for expanding and growing the revenue in existing enterprise accounts. You will do that by identifying opportunities for upsell and cross sell, facilitating customer adoption, and monitoring churn risk. You will proactively identify engagement opportunities across a number of accounts to focus efforts based on value, perceived health, potential growth, strategic value, and renewal timeframe. You are responsible for aligning customers’ business goals to TCP capabilities, and leveraging industry best practices to grow strategic customers. The end result is increased customer satisfaction, retention, and expansion of the TCP footprint. As an Enterprise Account Manager, you will: Position yourself as a trusted advisor to Enterprise clients and focus on opportunities for expansion, upsell, and cross sell Partner with customer success and renewals team to reduce churn, maximize product adoption, monitoring customer satisfaction (NPS), and improving overall account health Provide feedback and insights that help define and enhance our product roadmap, marketing collateral, upsell, and renewal strategies Identify new opportunities, and collaborate with appropriate business units to ensure deals close Partner with all necessary departments within TCP to ensure removal of barriers to maximum adoption. Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's expectations where appropriate, resetting them when applicable Travel up to 25%




