• Lead and grow a team of engineers working on platform services. The team drives the engine of scale for Customer.io and has significant impact on reliability and data systems • Support your team through clear goal-setting, regular feedback, career development, and thoughtful hiring • Partner closely with staff engineers and product managers to plan and execute platform initiatives that improve scale, reliability, and developer productivity • Drive technical execution for distributed systems that process large volumes of events with strong performance and availability requirements • Guide architectural decisions within your team, aligning with broader platform standards and long-term direction • Ensure your team’s services are observable, well-tested, and operationally sound • Lead incident response for your team’s systems and foster a culture of learning and improvement through effective post-incident reviews • Collaborate with adjacent engineering teams, security, and product partners to ensure platform work supports company priorities • Help improve internal tooling, workflows, and processes that enable engineers to do their best work • Leverage modern tooling—including AI-assisted development tools—where appropriate to improve team efficiency and focus

• Provide day-to-day people leadership for two engineering teams, including coaching, 1:1s, feedback, and support for engineers at all levels • Partner closely with Product Management, Architecture, and Technical Leadership to align priorities, planning, and delivery • Facilitate and reinforce effective team practices such as planning, retrospectives, and continuous improvement • Remove blockers and address team-level challenges that impact focus, morale, or delivery • Own hiring, onboarding, performance reviews, and promotion recommendations for engineers on your teams • Reinforce Agile@EnergyCAP ways of working, collaborating with the Director of Engineering on change initiatives • Support major product initiatives by aligning team execution with technical direction and business priorities • Build and mature high-performing, long-lived teams through intentional hiring, onboarding, and team design • Drive targeted improvements in delivery, collaboration, and sustainability based on team feedback and outcomes • Lead resolution of complex team challenges or escalations requiring focused leadership and coordination

• Lead and manage a remote engineering team with a clear focus on performance, accountability, and delivery • Set expectations for execution quality, timelines, and technical standards; hold teams accountable to outcomes • Oversee the quality of engineering deliverables, including code, testing, debugging, and deployment • Identify performance gaps, technical debt, and delivery risks early and take decisive action to resolve them • Drive performance through clear expectations, direct feedback, and technical leadership • Ensure projects are delivered on time and within scope in a distributed environment • Implement pragmatic execution and project management approaches to mitigate risk and maintain momentum • Continuously improve engineering efficiency by eliminating friction, unnecessary process, and bottlenecks • Lead the design and implementation of scalable, maintainable software solutions; review code and contribute hands-on where necessary to unblock progress • Operate with high alignment to leadership priorities, balancing speed, quality, and long-term system health

• Lead a high-performing engineering team by driving collaboration, growth, and accountability. • Manage the end-to-end development lifecycle of engineering projects, ensuring timely delivery, budget adherence, and technical excellence. • Drive efficiency through agile methodologies and engineering best practices, continuously refining workflows, tools, and processes. • Act as the bridge between engineering and other teams, ensuring clear communication and alignment on priorities. • Stay ahead of industry trends and emerging technologies, integrating innovative solutions that enhance product development and business growth.