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Engineering Manager, Platform
Location
United States
Posted
140 days ago
Salary
$175K - $245K / year
Seniority
Lead
Job Description
Engineering Manager, Platform
Customer.io
• Lead and grow a team of engineers working on platform services. The team drives the engine of scale for Customer.io and has significant impact on reliability and data systems • Support your team through clear goal-setting, regular feedback, career development, and thoughtful hiring • Partner closely with staff engineers and product managers to plan and execute platform initiatives that improve scale, reliability, and developer productivity • Drive technical execution for distributed systems that process large volumes of events with strong performance and availability requirements • Guide architectural decisions within your team, aligning with broader platform standards and long-term direction • Ensure your team’s services are observable, well-tested, and operationally sound • Lead incident response for your team’s systems and foster a culture of learning and improvement through effective post-incident reviews • Collaborate with adjacent engineering teams, security, and product partners to ensure platform work supports company priorities • Help improve internal tooling, workflows, and processes that enable engineers to do their best work • Leverage modern tooling—including AI-assisted development tools—where appropriate to improve team efficiency and focus
Job Requirements
- 8+ years of professional software engineering experience, including experience building and operating large-scale distributed systems
- 3+ years of experience managing engineers, including hiring, coaching, and performance development
- Strong technical background with the ability to lead design discussions, review complex systems, and make sound architectural tradeoffs
- Experience working with cloud infrastructure (AWS or GCP) and modern backend systems
- Familiarity with distributed systems concepts such as asynchronous processing, event-driven architectures, and data pipelines
- Proven ability to deliver meaningful technical projects through a team
- Clear and effective communication skills, with the ability to explain technical concepts to both engineers and non-engineers
- Comfort balancing people leadership with hands-on technical involvement
- Strong judgment around prioritization, execution, and reliability in ambiguous problem spaces.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- unlimited PTO
- stipends for remote work and wellness
- a professional development budget
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