Associate Account Specialist - Home Performance Location Columbia, MD (Remote - Some local travel required) Are you ready to make a difference? We are seeking a dynamic and results-driven Account Specialist to join our Energy Efficiency team. In this role, you will support the delivery of program services for the EmPOWER Maryland Home Performance with ENERGY STAR® initiative. The ideal candidate will build strong relationships with trade allies, ensure program compliance, and drive participation to achieve energy savings goals. This position requires a proactive approach to client engagement, operational excellence, and continuous improvement in program performance. What you will be doing: - Responding to customer inquiries regarding the process and procedure of the HPwES Program - Assisting with contractor coordination with file and data transfers - Building and maintaining relationships with key market actors in the home improvement industry. - Maintaining strong ongoing communications with participating contractors and consultants in order to assess their needs and to receive feedback on their experience with the program. - Providing or referring contractors and consultants to technical, administrative, and marketing assistance. - Contributing to the evolution of program strategies and the design of program features and services. - Contributing to the deployment of program marketing and outreach campaigns. - Conducting market ally outreach and training as needed. - Preparing status reports to accurately describe activities with program offerings and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects. - Analysis of energy savings and verification of compliance reported through eligible projects. - Coordinating with or follow up on Quality Assurance activities such as field inspections and customer surveys, as appropriate.  - Must have a reliable vehicle for local travel. Requirements are between 5% to 15% of the time. (reimbursement for mileage provided)    What we need you to have (Minimum Qualifications): - Bachelor’s degree (candidates can substitute one year of experience for each year of education) - 1+ years of professional work experience; preferably in energy efficiency, utilities or customer service - Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check.   What we would like you to have (Preferred Qualifications): - Experience working on residential energy efficiency programs or in an organization providing energy efficiency home improvements. - Demonstrated capabilities in building and maintaining relationships with key market actors in the residential home improvement industry including contractors, real estate agents, home energy rating specialists, weatherization agencies, and public officials. - Outstanding analytical, writing, and communication skills and excellent interpersonal skills are required. - Experience with energy efficiency programs in Maryland and familiarity with programs run by utility companies in Maryland. - Experience with the home improvement market in Maryland - direct experience in production, administration or sales, or experience working with home improvement industry at a utility, public agency or non-governmental organization. - Knowledge of energy efficiency and US policies for residential energy. - Effective communicator to wide range of audiences - Strong organizational skills and self-discipline to track and coordinate with various personnel and organizations. - Building Performance Institute (BPI) Building Analyst and Envelope Professional. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,665.00 - $94,631.00 Maryland Remote Office (MD99)

• Own paid social strategy, execution, and performance across LinkedIn, Meta, and emerging platforms. • Manage and allocate budget to optimize performance and meet business goals. • Serve as the primary internal owner of the paid social agency relationship. • Drive innovation in our paid social strategy, experiment with new creative approaches, and stay at the forefront of social trends demonstrated through creation and ownership of an experimentation roadmap. • Coordinate with cross-functional teams, including designers, copywriters, and product marketing to ensure cohesive campaign execution. • Identify gaps in creative, messaging, or landing pages and proactively propose new testing ideas. • Improve reporting frameworks and work with Data/RevOps to strengthen visibility into pipeline impact. • Report/prove efficacy of tactics spanning the funnel, including those not directly tied to short-term revenue.

Here’s why you will love it here: - Recognition Programs and Rewards - Excellent health care options, including medical, dental, and vision - A people-first culture - Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. - Perks at work: Employee Pricing platform - Employee Assistance Program that supports your physical and mental well-being. - Paid Vacation Time and Paid Sick Days - 401(k) program with company match - Tuition reimbursement programs - Numerous learning and advancement opportunities - And more! What Will I be Doing? The Manager of Performance Marketing plays a results-driven pivotal role in growing new memberships by driving momentum post-product launch, optimizing performance and leading full-funnel integrated digital campaigns. The ideal candidate brings a blend of analytical rigor, creative marketing instincts, and end‑to‑end campaign ownership experience. You will shape the marketing roadmap, manage cross‑functional partners, and continually optimize campaign performance to fuel sustainable growth.

Here’s why you will love it here: - Recognition Programs and Rewards - Excellent health care options, including medical, dental, and vision - A people-first culture - Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. - Perks at work: Employee Pricing platform - Employee Assistance Program that supports your physical and mental well-being. - Paid Vacation Time and Paid Sick Days - 401(k) program with company match - Tuition reimbursement programs - Numerous learning and advancement opportunities - And more! What Will I be Doing? The Manager of Paid Media & Analytics spearheads the strategy, execution, optimization and performance measurement of multi-channel paid media campaigns, while also owning comprehensive analytical reporting across all marketing initiatives. This role requires deep channel expertise paired with strong analytical rigor to ensure paid investments drive measurable growth, qualified leads, and improved ROI. The ideal candidate is a hands‑on, data‑driven marketer with extensive campaign management experience, exceptional analytical capabilities, and a collaborative working style suited for fast‑paced, cross‑functional environments.