This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Technical Program Manager to join our Istari team. This role is at the heart of our operational reliability: owning incident intake and triage processes, coordinating on-call workflows, and driving the operational health of our platform. The ideal candidate thrives in fast-moving, ambiguous situations, brings rigor to incident response and escalation, and has a proven track record of building durable operational processes from the ground up. - Serve as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiatives - Lead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvements - Define, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followed - Provide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narratives - Identify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholders - Partner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks early - Drive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organization Qualifications - 3+ years of experience in technical program or project management in a software or platform environment - Experience owning or coordinating incident intake, triage, and response workflows, post-incident reviews, and on-call process documentation - Strong cross-organizational communication and influence skills — with proven experience driving process change and establishing programs, ceremonies, and operational workflows from the ground up - Strong experience with Jira and GSuite required; experience administering and restructuring a Jira instance for engineering teams strongly preferred - Must be a US citizen living within the United States Requirements - $130,000 - $160,000 a year Benefits - Health and Family - Medical/Dental/Vision - Employee Premiums are 100% Company Paid - Life Insurance - Flexible Work Hours - Unlimited Paid Time Off (PTO) with federal government holidays - Financial - Competitive Compensation - 401k - Company Stock Options - Home Office Setup Budget - Learning - Reimbursement for approved trainings and subscriptions - Conferences (travel, lodging, and fees)

• Drive strategic roadmap initiatives for new product offerings • Collaborate with cross-functional teams to ensure effective execution of programs • Oversee delivery of high-complexity enterprise-level technology programs • Communicate project progress and manage cross-functional issues

• In this role, you will support the launch of a new partner‑focused support offering by driving program structure, operational rigor, and executive‑level communication across a large portfolio of work. • You will manage 20+ concurrent workstreams, maintain a master program schedule, coordinate cross‑functional activities, and ensure leadership has clear, concise, and visually compelling updates. • This position is ideal for a seasoned program manager who thrives in complex environments, can influence across multiple stakeholders, and can produce executive‑ready materials with minimal direction. • Manage a large portfolio of programs and workstreams, including master timelines, dependencies, risks, and mitigations. • Coordinate meetings, drive follow‑ups, and ensure accountability across 20+ active workstreams. • Develop and deliver executive‑ready presentations, including clear visual storytelling suitable for senior leadership reviews. • Plan and coordinate activities related to product rollouts, operational readiness, partner success initiatives, or other complex non‑IT programs. • Present proposals, findings, status reports, and strategic recommendations to leadership and cross‑functional teams. • Analyze resource needs, market dynamics, and business requirements to assess feasibility and guide program direction. • Collaborate with management, operations, marketing, and delivery teams to define project specifications and operational procedures. • Review, recommend, or approve contracts, cost estimates, and change proposals. • Provide leadership, mentorship, and oversight to ensure team members maintain strong performance and competence. • Consult with internal stakeholders and partners to align on program specifications, success criteria, and deliverables.

• Manage a large portfolio of programs and workstreams, including master timelines, dependencies, risks, and mitigations. • Coordinate meetings, drive follow‑ups, and ensure accountability across 20+ active workstreams. • Develop and deliver executive‑ready presentations, including clear visual storytelling suitable for senior leadership reviews. • Plan and coordinate activities related to product rollouts, operational readiness, partner success initiatives, or other complex non‑IT programs. • Present proposals, findings, status reports, and strategic recommendations to leadership and cross‑functional teams. • Analyze resource needs, market dynamics, and business requirements to assess feasibility and guide program direction. • Collaborate with management, operations, marketing, and delivery teams to define project specifications and operational procedures. • Review, recommend, or approve contracts, cost estimates, and change proposals. • Provide leadership, mentorship, and oversight to ensure team members maintain strong performance and competence. • Consult with internal stakeholders and partners to align on program specifications, success criteria, and deliverables.