• Review loan accounting and prepare/verify calculations for legal demands. • Manage inbound calls and correspondence received from borrowers. • Review property valuation reports from appraisers, brokers, market sources, etc. • Review collateral property inspections. • Serve as main point of contact and liaison with external special servicers. • Support Commercial Primary Servicing representatives in borrower outreach efforts.

• Under minimal supervision, this position is responsible for application(s)/module(s) of Epic. • Collaborate with and provide tier-two support to their team and/or counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications. • Effectively manage competing and changing priorities. • Serve as project lead for key initiatives, including performing project management duties, as assigned. • Develop, document, and adhere to the internal procedures that will be used in conjunction with related applications and systems. • Interact professionally with leadership, faculty, staff, and vendors.

• Identifies, analyzes, and determines medical necessity, pre-existing conditions, benefit eligibility and/or individual consideration reimbursement allowances for novel and complex medical management related claims • Acts as a member advocate to promote and coordinate the delivery of quality, cost-effective healthcare services based on medical necessity and contractual benefits • Ensures that review and determinations meet all requirements per line of business by Regulatory and Accrediting bodies • Identifies, documents, and escalates system and process problems • Through analysis, determines root cause and recommends possible solutions • Reviews physician-submitted and member-submitted claims for specified services, utilizing professional knowledge and developed criteria • Refers cases that do not meet criteria to the Medical Director with appropriate clinical analysis and summaries • Issues denials according to department protocols • Documents outcome of reviews • Maintains confidentiality of all PHI in compliance with state and federal laws • Recognizes, documents, and reports inappropriate billing patterns or utilization trends of professional and institutional providers to appropriate business owner • Identifies situations in which claims filing/coding guidelines are not being followed by providers • Communicates with members and providers to obtain additional information • Informs members, providers, and internal customers of claims status and determinations • Performs post adjudication review of claims related to coding, billing and reimbursement

• The IT Vendor & Contract Analyst supports the PMO and IT delivery teams by managing the end-to-end intake, coordination, and governance process for third-party vendor engagements. • This role ensures vendor requests are appropriate, aligned to approved projects, and routed through the correct procurement, security, and contract review pathways. • The analyst drafts and refines SOW documentation, manages contract workflows, and maintains portfolio visibility into vendor engagements, renewals, and project dependencies. • This role also supports commercial negotiations within established guidelines, especially for staffing and recurring services, and partners with Procurement and IT leadership to negotiate non-standard terms or higher-risk agreements. • Serve as the PMO point of contact for new vendor requests, renewals, SOW changes, and extensions supporting IT projects. • Validate intake requests for completeness and alignment to approved initiatives, including scope summary, vendor justification, timeline, funding/charge codes, and internal owner. • Maintain vendor-to-project traceability across the portfolio: vendor name, service type, project/program, start/end dates, SOW value, renewal dates, and accountable IT owner. • Coordinate vendor onboarding requirements (as applicable), including security intake, access needs, and required documentation. • Draft, assemble, and refine Statements of Work (SOWs) and supporting exhibits to ensure clear: scope, deliverables, milestones, assumptions, acceptance criteria, and roles/responsibilities governance expectations (status cadence, escalation path, change control). • Coordinate routing of SOWs/contracts through the appropriate review and approval steps (Procurement, Legal/Contract team, InfoSec, Finance), ensuring packages are complete and minimizing rework. • Manage change orders, extensions, and amendments by collecting scope/cost impacts, ensuring approvals are obtained, and maintaining documentation integrity. • Support and execute negotiations within approved standards, primarily for staffing and recurring services, including: rate cards, markups, discounts, extension terms, not-to-exceed caps, and payment terms. • Prepare negotiation inputs: rate benchmarking (internal history), option comparisons, and recommendation summaries for IT/Procurement leaders. • Escalate non-standard terms, high-dollar agreements, or elevated-risk vendors to Procurement/Legal/IT leadership for final negotiation and approval. • Track vendor performance issues and work with PMs to document impacts, capture issues/risks, and facilitate escalation to vendor leadership when needed. • Ensure vendor commitments are integrated into project governance (kickoff readiness, milestones, resourcing commitments, renewals that impact schedule). • Support vendor offboarding steps, including end dates, knowledge transfer expectations, and access removal coordination (as applicable). • Provide reporting to PMO and IT leadership such as: vendor/contract pipeline and aging renewals calendar and upcoming decision points vendor engagement inventory by project/program change order log and common contracting bottlenecks. • Maintain standardized templates and checklists (SOW minimum requirements, intake form, renewal readiness checklist, contract routing checklist).