Ascent Global Logistics

Role Description The Ocean Booking Agent will be responsible to facilitate the accurate and timely movement of customer’s ocean import shipments, FCL and LCL from origin to destination in compliance with company standards and government agencies. - Serve as the booking point of contact for ocean customers to ensure prompt and accurate service to exceed customer expectations. - Request freight quotations to include details such as container capacities, packing dimensions and weights, coding, etc. - Effectively schedule ocean bookings for both hazardous and nonhazardous materials, simple and complex cargo shipments. - Coordinate aspects of the routing and rating of ocean freight to include providing quotes to customers, working with international overseas agents, handling pick-ups and deliveries. - Review daily booking activity from an operational and compliance perspective, including routing, carrier selection, sailing schedules and transit time. - Troubleshoot and resolve challenges preventing cargo movement including customs, logistical and technical challenges. - Receive guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives. - Other duties as assigned. Qualifications - High school diploma or GED required; college degree helpful. - Customer service: 2 years (Required). - Freight Forwarding: 2 years (Preferred). - NVOCC: 2 years (Preferred). - Work hours required: ability to work first or second shift. - Language Skills: Relies on written and verbal communication; able to respond to inquiries and effectively present information. - Technical Experience: International logistics-Ocean, understanding the movement of ocean freight. - Office Skills: Microsoft Word, Excel, and ten-key skills. - Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions; calculate figures and amounts. - Specific Skills: Must possess a current valid driver’s license; self-motivated, maintain confidentiality, honest, friendly, punctual, organized, and have a positive attitude. - Reasoning Ability: Ability to prioritize multiple tasks and solve practical problems. - Physical Demands: Light physical activity performing non-strenuous daily activities of an administrative nature. Benefits - 401(k) and employer matching - Life Insurance - Health, Dental, Vision Insurance - Short- & Long-Term Disability - Paid Time Off (PTO) - Employee Assistance Program - Paid Parental Leave - Employee Wellness Program - Paid Holidays - Employee Recognition Programs - Flexible Spending Account (FSA) - Tuition Reimbursement - Health Savings Account (HSA) - Overtime, Differential & Bonus Pay

• The Director, Customs Brokerage oversees the performance, compliance, and daily execution of Ascent’s U.S. customs brokerage network, ensuring regulatory adherence, process discipline, and an exceptional customer experience • Lead the day-to-day execution, performance, and compliance of the company’s U.S. customs brokerage network. • Oversee bonded facilities, including Foreign Trade Zones (FTZs), Container Freight Stations (CFS), and bonded warehouses. • Ensure operational consistency, regulatory adherence, and service excellence across multiple sites. • Drive continuous improvement initiatives within customs brokerage and bonded operations. • Support and execute strategic initiatives set by executive leadership. • Serve as a key operational leader, translating strategy into actionable plans. • Strengthen process discipline across brokerage and bonded operations. • Ensure operations deliver accuracy, speed, and an exceptional customer experience.

• Managing customers’ import/export brokerage and freight forwarding needs • Overseeing all operational and account management tasks throughout the lifecycle of an engagement • Demonstrating critical thinking and making key decisions on behalf of customers • Requesting and analyzing various shipping options and making recommendations • Monitoring loading, departure, transit, arrival, and final delivery of shipments • Problem-solving unforeseen events relying on past experience and knowledge of regulations • Serving as the direct point of contact with assigned customers to ensure prompt and accurate service • Preparing and executing documents for U.S. Customs and obtaining proper release and duty payment • Quoting rates and utilizing critical thinking skills to determine best routing and carrier options • Maintaining and helping to create Company policies related to credit, pricing, and service deliveries

The shift for this position is Sun -Thru 0500 -1300 EST About Ascent Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction. Our Guiding Principles At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved. What You’ll Do This job is focused on providing a professional service to customers and liaising with key parties including third party suppliers and other company offices. Ascent offers our customer’s worldwide services that meet our clients complete logistical and supply chain needs. The job of the NFO Time Critical Specialist is very varied and no one day is ever the same as the team is operating 24/7. The NFO Desk Time Critical Specialist is responsible for tasks in each shipment, from order entry through each milestone of the shipments to ensure the team attains the critical delivery times and optimize overall on-time performance. The Time Critical Specialist has daily responsibility to ensure excellent service is delivered to our customers during all telephone/email and virtual contacts. They will provide professional service to customers and liaising with key parties including vendors, internal Ascent teams, and leadership. The Time Critical Specialist reports directly NFO Desk Supervisor - Working as a Time Critical Specialist is a very varied role and involves liaising directly with clients, company leadership, Managers, other Ascent teams, vendors and carriers. - The Time Critical Specialist with be responsible and work with leadership and fellow staff to ensure processing of shipment orders in accordance with established procedures and standards are successful. - Administer the correct processes of each shipment, ensuring all SOP’s are followed properly in regard to order management and the set up and alerting of each shipment, tracking and communication. - Escalate issues, errors and delays immediately per processes set forth - Complete all appropriate training assigned - Train and learn new/revised Standard Operating Procedures (SOPs) and organizational policies. - Communicate to the supervisor any unusual occurrences, emergency situations and any situation that could disrupt the level of operations and/or customer service. - Communicate and document all service issues that may impact the next shift or requiring special attention to their shift supervisor. - Meet and exceed Ascent performance and productivity expectations including but not limited to phones, emails, and task management - Follow Task Logs and monitor for status being updated within a 10-minute window - Follow New orders and monitor for updating with in a 10-minute window - Participate in regular department meetings, assisting in training and information rollouts as needed. - Always copy Leadership on all emails and correspondence involving operations. - Actioning emails and responses in less than 10 minutes - Adhere to all phone protocols and performance standards - Other duties and responsibilities as assigned. What You’ll Bring - High school diploma or general education degree (GED) - Strong computer skills and proficiency in Microsoft Office (Excel, Word and Outlook) - Outstanding customer service skills required. - Understanding of world geography and United States Geography - Experience with Next Flight out shipments, systems and vendor operations is strongly preferred. - Ability to work under pressure and follow through on tasks. - Ability to handle multiple tasks quickly and simultaneously. - Excellent organizational skills, attention to detail and follow through - Proven ability to communicate (verbal and written) effectively with direct staff, management peers and senior level management. Ascent’s Competitive Benefits - 401(k) and employer matching - Life Insurance - Health, Dental, Vision Insurance - Short- & Long-Term Disability - Paid Time Off (PTO) - Employee Assistance Program - Paid Parental Leave - Employee Wellness Program - Paid Holidays - Employee Recognition Programs - Flexible Spending Account (FSA) - Tuition Reimbursement - Health Savings Account (HSA) - Overtime, Differential & Bonus Pay #LI-Remote Salary Range: $24 - $27

• Managing customers’ import/export brokerage and freight forwarding needs • Overseeing all operational and account management tasks throughout the lifecycle of an engagement • Demonstrating critical thinking and making key decisions on behalf of customers • Requesting and analyzing various shipping options based on price, transit time, routing, and specific requirements • Monitoring the loading, departure, transit, arrival, and final delivery of shipments • Problem solving unforeseen events relying on experience and knowledge of regulations • Serving as the direct point of contact with assigned customers to ensure prompt service • Preparing and executing documents for U.S. Customs and other agencies • Quoting rates and utilizing critical thinking for routing and carrier options • Ensuring accurate and timely billing • Maintaining and helping create company policies related to credit, pricing, account management, and service deliveries • Acting as power of attorney to sign official documents • Maintaining and organizing records for client transactions • Staying informed on legal requirements for compliance • Preparing letters of credit • Making visits to customer locations when necessary • Working with operations and within company and department policies

• The IT Vendor & Contract Analyst supports the PMO and IT delivery teams by managing the end-to-end intake, coordination, and governance process for third-party vendor engagements. • This role ensures vendor requests are appropriate, aligned to approved projects, and routed through the correct procurement, security, and contract review pathways. • The analyst drafts and refines SOW documentation, manages contract workflows, and maintains portfolio visibility into vendor engagements, renewals, and project dependencies. • This role also supports commercial negotiations within established guidelines, especially for staffing and recurring services, and partners with Procurement and IT leadership to negotiate non-standard terms or higher-risk agreements. • Serve as the PMO point of contact for new vendor requests, renewals, SOW changes, and extensions supporting IT projects. • Validate intake requests for completeness and alignment to approved initiatives, including scope summary, vendor justification, timeline, funding/charge codes, and internal owner. • Maintain vendor-to-project traceability across the portfolio: vendor name, service type, project/program, start/end dates, SOW value, renewal dates, and accountable IT owner. • Coordinate vendor onboarding requirements (as applicable), including security intake, access needs, and required documentation. • Draft, assemble, and refine Statements of Work (SOWs) and supporting exhibits to ensure clear: scope, deliverables, milestones, assumptions, acceptance criteria, and roles/responsibilities governance expectations (status cadence, escalation path, change control). • Coordinate routing of SOWs/contracts through the appropriate review and approval steps (Procurement, Legal/Contract team, InfoSec, Finance), ensuring packages are complete and minimizing rework. • Manage change orders, extensions, and amendments by collecting scope/cost impacts, ensuring approvals are obtained, and maintaining documentation integrity. • Support and execute negotiations within approved standards, primarily for staffing and recurring services, including: rate cards, markups, discounts, extension terms, not-to-exceed caps, and payment terms. • Prepare negotiation inputs: rate benchmarking (internal history), option comparisons, and recommendation summaries for IT/Procurement leaders. • Escalate non-standard terms, high-dollar agreements, or elevated-risk vendors to Procurement/Legal/IT leadership for final negotiation and approval. • Track vendor performance issues and work with PMs to document impacts, capture issues/risks, and facilitate escalation to vendor leadership when needed. • Ensure vendor commitments are integrated into project governance (kickoff readiness, milestones, resourcing commitments, renewals that impact schedule). • Support vendor offboarding steps, including end dates, knowledge transfer expectations, and access removal coordination (as applicable). • Provide reporting to PMO and IT leadership such as: vendor/contract pipeline and aging renewals calendar and upcoming decision points vendor engagement inventory by project/program change order log and common contracting bottlenecks. • Maintain standardized templates and checklists (SOW minimum requirements, intake form, renewal readiness checklist, contract routing checklist).

• Support Ascent’s Global Annual Financial Planning & Continuous Financial Forecasting Program by working collaboratively with internal business partners and the FP&A team to create an annual financial plan and forecasts for Ascent’s corporate functional departments and business lines, and other areas as assigned • Support Ascent’s Monthly Financial Review Program by working collaboratively with internal business partners and your FP&A teammates to facilitate monthly financial reviews for Ascent’s business lines and for other areas as assigned • Support the maintenance and expansion of Ascent’s FP&A Technology Platform , which is comprised of Alteryx workflows, a Snowflake data warehouse, Power BI dashboards and Excel based reports. • Support the completion of the projects and initiatives from the Annual FP&A Continuous Improvement Plan • Perform ad-hoc analysis & reporting as assigned and assist with special projects to support strategic decision-making. • Develop proficiency in all relevant financial systems, policies, and procedures.

• Maintain and execute the CRM and Sales Data Audit process to set standards. • Perform data enrichment research and maintain appropriate data within the CRM. • Manage report requests to support sales representatives and sales leadership. • Consolidate and analyze sales data to support system integrity, process and performance. • Manage, test and implement CRM updates, changes, and enhancements. • Maintain dashboards, reports and KPI data within the CRM. • Work with sales team to resolve data integrity issues in support of CRM hygiene. • Provide reporting to Sales regarding lost business, new opportunities/pipeline, account onboarding, etc. • Manage sales account assignments and territory coverage model. • Serve as the subject matter expert for the sales organization in relation to systems and processes used within the sales cycle. • Conduct CRM system and process training. • Assist with the development of education and training content to establish core sales fundamentals for new and existing sales team members. • Assist with key projects and initiatives that drive overall sales growth.

• Lead the development and execution of Ascent’s enterprise pricing strategy across all logistics service offerings • Build and manage standardized cost models to evaluate new business opportunities, ensuring alignment with target margin profiles and service-level commitments • Partner with the VP of Solution Engineering to translate proposed customer solutions into accurate pricing and cost structures • Support Sales and Finance leadership during RFP/RFQ processes by producing timely, data-driven pricing analyses and recommendations • Develop governance frameworks for pricing approvals, deal reviews, and ongoing margin monitoring • Establish and maintain tools, templates, and dashboards to enhance visibility into pricing performance and profitability trends • Collaborate with IT and Data teams to improve pricing data accuracy, automation, and analytics capabilities • Provide executive-level insights on pricing strategy, competitive positioning, and customer profitability • Build and lead a high-performing pricing team, including analysts and cost modelers, as the function scales