• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Sales calls - be the main technical resource on sales calls and answer/educate the customer on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. • Provide assistance to identified customers with post-sales training.

• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. • Provide assistance to identified customers with post-sales training.

• Proactively monitor infrastructure and services using tools like CloudWatch, Datadog, and Observe. • Identify, analyze, and escalate alerts and events following established procedures. • Conduct regular health checks to ensure service availability and performance. • Execute routine operational tasks, including configuration changes and service actions. • Develop and maintain operational runbooks, documentation, and knowledge base articles. • Act as the primary incident coordinator—facilitating communication, coordinating resources, providing updates, and leading post-incident retrospectives. • Provide feedback and guidance to infrastructure and application teams to improve uptime, performance, and observability. • Deliver exceptional customer service to all stakeholders. • Participate in an on-call rotation to ensure 24/7 service reliability.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join a fast growing company of Digital Engineering SMEs, where the culture is performance based, not time based and there is no limit to your career growth. Our engineers manage their own schedules, reap the fruit of their labor through performance-based incentives, and enjoy a healthy work / life balance, with full time remote telework. We are seeking highly motivated Model-Based Systems Engineering (MBSE) Subject Matter Experts (SMEs) to join our Industry leading systems engineering team. As an MBSE SME, you will be responsible for: - Working on the latest technologies across a wide range of domains such as Space Systems, Electric Vehicles, Combat Vehicles, Tactical Communications, Command and Control, and others. - A self-starter who can quickly come up to speed on new technologies and work collaboratively with system domain SMEs, peers, managers, and customers. - Requires inquisitive, outgoing, and motivated individuals with sound Systems Engineering and SysML/UML modeling capabilities, preferably using No Magic’s MagicDraw. - Self-starter who can work with minimal supervision, navigate at the expert level with System Modeling tools, and are familiar with developing Use Cases, Activity Models, and other SYSML models. - Collaborate within a Team environment to produce state-of-the-art, model-based requirements, interface, and design specifications. - Have excellent people skills and the desire and self-confidence to work with a highly technical team of engineers. Qualifications - BS 10-12, MS 8-10, PhD 5-7 - Experience with one or more of the following: - NoMagic - MagicDraw - Cameo - SysML - UPDM - IBM Rhapsody - Ability to obtain and maintain a Secret Clearance Requirements - Equal Pay Act: This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. - Min: $128,317.13 - Max: $308,344.14 Benefits - Health Insurance - Life Insurance - Paid Time Off - Holiday Pay - Short Term and Long-Term Disability - Retirement and Savings - Learning and Development opportunities - Wellness programs - Other optional benefit elections EEO Statement We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.