• Leading the marketing strategy efforts for Protective’s growing asset protection division and our enterprise and operations marketing support. • This position drives the development and commercialization of holistic value propositions to achieve business growth. • This role leverages industry expertise and commercial awareness to align marketing strategies with business goals. • Responsible for a team that develops and executes strategic marketing initiatives that drive financial and operational performance. • Partner with executive leadership in product development, sales, HR, operations, business strategy and the Protective Foundation to leverage insights and build go to market plans.

• Help indoor venues implement practical, high-performing zero waste systems in pursuit of zero waste to landfill goals • Support regional- and venue-specific zero waste plans, including material mapping, staffing models, signage/communications, and data reporting and improvement plans • Partner with other venue departments to educate, train, and streamline venue-wide participation and behavior change • Create and manage budgets while identifying ROI and revenue opportunities • Develop playbooks, SOPs, and 'minimum viable standards' for indoor sustainability operators • Help translate global emissions reduction goals into implementable venue action plans and strategies • Design and implement energy and utility data improvement strategies to help venues identify priority energy conservation measures • Support interdepartmental coordination of site-level opportunities, such as with facilities, IT, and vendors • Support operator education on energy and carbon reduction to drive measurable behavior change, including impact and progress reports • Maintain and improve tracking systems for sustainability metrics in your venues, including the development of dashboards and scorecards • Co-develop and deliver virtual trainings, office hours, and working sessions for venue peer groups • Present progress and priorities effectively to both frontline operators and leadership audiences • Conduct venue assessments, audits, training sessions, and support for major initiatives and events • Manage travel logistics responsibly and operate against assigned travel budget

• Analyze operational performance across New Charter’s 30+ operating companies, evaluating key business metrics such as capacity utilization, resource allocation, and project efficiency • Develop and maintain advanced Power BI dashboards and analytics models that visualize KPIs, monitor trends, and enable data-driven decision-making across multiple business units • Identify operational trends, risks, and opportunities by synthesizing data from multiple systems (e.g., PSA, ERP, CRM) to support executive and operating company leadership in improving efficiency and profitability • Contribute to the development of scalable analytics frameworks in partnership with service alignment and data architecture leaders • Respond to ad-hoc analytical requests to investigate operational anomalies, assess process improvement initiatives, and support strategic decision-making by senior leadership • Build benchmarking models to evaluate subsidiary performance against internal standards and best-in-class metrics • Conduct forecasting and scenario modeling to project the impact of staffing, capacity, and service delivery changes on operational performance • Partner with executive leadership and the Operational Success Team to prepare insights, presentations, and data-driven recommendations for business reviews and strategic planning sessions • Collaborate with Finance, HR, and Technology teams to align and automate data sources, improve data integrity, and enhance reporting efficiency • Support integration and onboarding efforts for newly acquired subsidiaries, ensuring their operational metrics and systems align with New Charter’s enterprise reporting standards • Support the development and documentation of data governance best practices in partnership with emerging platform and service alignment functions

• Manage a premium short-term rental (STR) portfolio. • Oversee the Philippines-based Virtual Assistant (VA) team. • Monitor all reviews and guest messages. • Analyze feedback to update "Check-in Guides" and listing descriptions. • Convert guest complaints into operational improvements. • Direct management of VA team (monitoring uptime, response speed, quality of answers and correctness). • Manage VA shift scheduling and vacation coordination to ensure 24/7/365 coverage. • Lead recruitment and onboarding of future VA team members. • Ensure VA-generated translations meet high German linguistic and cultural standards. • Handle communication for guests who require or prefer German. • Handle emergency calls/issues, create and refine templates for guest issues.