You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. This position is remote, but location near Tampa Bay, Florida is preferred. The available shifts are between 8:00am and 7:00pm EST, Monday - Friday. This role is related to interpretation services, so bilingual English/Spanish fluency is preferred. Position Purpose: Assists with responding to complaints and escalations from members/providers. Supports in handling escalations, handling problem tickets, and providing feedback to senior team members regarding member/provider issues. - Provides timely and appropriate resolutions to escalated issues received from various communication channels - Serves as a liaison in maintaining relationships between departments to ensure timely and appropriate issue resolution - Supports the documentation, tracking, and resolution to all assigned complaints and inquiries in writing and/or by telephone in a timely and professional manner - Supports root cause analysis of member/provider issues to identify trends across the enterprise, and works cross functionally with all departments to ensure enterprise-wide solutions - Helps to coordinate with contact center team to research underlying facts of escalated inquiries, determine validity of complaints and evaluate options to remedy these complaints - Reviews complaint trends and uses guidance of senior team members to develop draft recommendations that are designed to enhance member and provider experience and reduce complaints and escalations - Maintains basic, introductory knowledge of our products and services to provide accurate and effective support to customers - In some instances, researches and identifies basic claims payment errors and make appropriate adjustments - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Patient Experience GreeterAbout City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The successful candidate: Job Summary The Patient Experience Greeter, will answer all inbound calls in a warm, patient-focused, and efficient fashion, intending to create a delightful first impression for each caller. This approach will be in alignment with City of Hope Mission, Vision, and Values. The Greeter’s primary responsibility is to discern the nature of the call and to determine the best pathway for the caller. Such calls may include wrong numbers, sales calls, employment related matters, attempting to contact a provider site, or other miscellaneous calls. Essential Functions: - Answer all inbound calls coming into contact center - Determine the Correct Path for Caller - Advancing caller to the correct site/department with a warm hand-off - If caller has a general inquiry (e.g. directions to center), greeter will be responsible for providing accurate information - Document disposition in system - In order to address established patient need, lookup patient in Customer Relationship Management (CRM) or Electronic Health Record (EHR) systems - Fully versed on patient safety and patient privacy protocols (e.g. HIPAA regulatory standards) - Maintain call answer speed, abandon rates, and other performance standards at or above the service level Job Qualifications - Education: High School Diploma required; undergraduate degree preferred - Experience: Customer service experience preferred; Wholly supportive of patient empowerment with a demonstrated commitment to the highest level of customer service. Experience managing interactions in a fast-paced and high volume call environment. - Skills: Excellent telephone presence and skills; active and compassionate listener; organized communicator with superb attention to detail; Strong interpersonal skills for interacting with patients, caregivers, physicians, and other internal/external customers. Microsoft Office suite, Familiarity with SalesForce (CRM) and EHR a plus. Superior ability to use computer systems . - Physical Demands: Setup of workstation at home City of Hope is an equal opportunity employer. To learn more about our comprehensive benefits, click here: Benefits Information City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. That’s Nice, But What’s the Job? In short, the Support Specialist is responsible for injecting and processing repair requests, uploading documentation and coordinating tow requests submitted by business partners, customers, and internal departments. Facilitating communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer.So, What Kind of Folks Are We Looking for? - Passionate and goal oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals. - Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences. - Agile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must. - Plays well with others. You will be working in a high-functioning team environment. We work together and we win together. - Works well in a time crunch. There will be multiple time-sensitive requirements, and you will need the ability to meet deliverable due dates. - Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution. - Detail-Oriented: This role involves processing exceptions, uploading documents, and coordinating logistics. A keen eye for detail is essential to ensure accuracy and efficiency. - Feedback-Driven: We value proactiveness in seeking and giving feedback to peers, business partners, and leadership. This focus on open communication helps us adapt and continuously improve our processes. - . The Specifics. - High School diploma (required), Bachelor or Associate degree is preferred. - Experience working in an administrative role. - Meets quality production expectations, while maintaining high level of accuracy. - Comfortable balancing multiple tasks while using a variety of computer systems. - Commitment to teamwork and personal growth. So What About the Perks? Perks matter - Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. - Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. - But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. - Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. - Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. - Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! - Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! - Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed. - Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. - In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! - Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! - We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! - Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Family Services Specialist I/II This position is located in Stillwater, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-GH036 83008428/JR55920, *83008939/JR55922