Oklahoma Human Services

This position can be housed anywhere in the state. Social Services Inspector II - H22B CAP Annual Salary: $43,968.62 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. Basic purpose: Positions in this job family are assigned responsibility for conducting internal and external audits and field investigations and performing federally or state-mandated quality control audits to evaluate the effectiveness of agency programs. Some positions will perform follow-up reviews and advocate for clients and program changes. Duties include investigating welfare fraud and employee violations of agency policy, regulations and applicable state and federal laws. Some positions in this job family will conduct investigations and inquiries to protect the rights of clients, act as client advocate and file grievances on behalf of clients. Minimum Qualifications: - A bachelor’s degree and three years of professional experience in investigation, auditing, social work, juvenile justice, personnel administration, law enforcement or child support enforcement, working with persons with intellectual disabilities; - OR an equivalent combination of education and experience. Job Responsibilities: - Works independently and as part of a team to complete comprehensive provider audits for multiple Home and Community-Based Service programs. The Medicaid Services Unit, through contractual agreements with the State Medicaid Agency and the Centers for Medicare and Medicaid Services, assures the health and safety of each program participant and is responsible for ensuring providers offer quality services to all Members. These audits, conducted to safeguard Providers are in compliance with State and Federal rules and regulations, confirm that services are delivered as authorized on the person-centered service plan, that Member needs are being met, that Provider documentation is thorough and complete, and that Members are satisfied with service delivery. Provider audits are conducted through a combination of Member record review, Provider personnel file review, and Member phone interview. This position will also be available to assist with financial and special requested audits as needed. ADDITIONAL REQUIREMENTS Must be able to frequently lift up to 15 lbs for transporting computer. Must have stable and reliable home Internet (not a hot spot) for teleworking or will be required to work in office. ___________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service. Announcement Number: 26-GH095 P105963/JR58970

Family Services Specialist I/II This position is located in Muskogee, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-JD050 83001930/JR56860

Family Services Specialist I/II This position is located in Pauls Valley, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____________________________________________________________ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. ___________________________________________________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 25-JD309 *83002520/JR54382, 83009141/JR55916

Family Services Specialist I/II This position is located in Altus, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training, including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-BB069 83000582/JR57906

Family Services Specialist I/II This position is located in Stillwater, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-GH036 83008428/JR55920, *83008939/JR55922

This position is located in Oklahoma City, Oklahoma. Health Care Management Nurse Annual Salary: Level I: - Y15A - $58,055.13 + Full State Employee Benefits Level II: - Y15B - $62,409.27 + Full State Employee Benefits Travel is occasional - Must possess a valid driver's license and must maintain required car insurance. Minimum Qualifications: Level I: - Possession of a valid permanent Oklahoma license as a registered nurse as approved by the Oklahoma Board of Nursing or Registered Nurse Licensure Compact (eNLC) - Two years of professional nursing experience Level II: - Possession of a valid permanent Oklahoma license as a registered nurse as approved by the Oklahoma Board of Nursing or Registered Nurse Licensure Compact (eNLC) - Three years of professional nursing experience Job Responsibilities - This Registered Nurse position fulfills medical eligibility assessment for Title 19 nursing home admissions, State Plan Personal Care, and Advantage Waiver applications. Complete a thorough evaluation of the medical level of care eligibility for each applicant. - Telephone, Electronic, and/or In-Person Home visits in the assigned area with the applicant to complete a comprehensive assessment that is used to identify needs and make recommendations for medical eligibility for long-term care programs. - Must be able to frequently lift up to 15 lbs. for transporting the computer. - Maybe required to assist in other areas, as needed, due to the high application volume. - Assists with Adult Protective Services evaluations as requested. - Must have stable and reliable home internet (not a hotspot) for telework or will be required to work in the office. Knowledge, Skills, and Abilities (KSA's) The KSA's required are the knowledge, skills, and abilities to analyze complex health concerns and issues; including the evaluating adherence to established healthcare standards and the effectiveness of health management plans and/or programs and recommending changes/revisions. Employees have a high degree of independence in planning and completing work assignments and may function as the lead person on some special projects. It also requires professional nursing knowledge in reviewing, auditing, and analyzing nursing and healthcare services provided by direct care providers to ensure that the appropriate healthcare resources are used at the appropriate level to meet the healthcare needs of clients. - If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service. Announcement Number: 26-BB064 83000623/JR57595

This position may be located in Sayre or Clinton, Oklahoma. Health Care Management Nurse Annual Salary: Level I: - Y15A - $58,055.13/ Per Year + Full State Benefits Package Level II: - Y15B - $62,409.27/ Per Year + Full State Benefits Package Travel is EXTENSIVE - Must possess a valid driver's license and must maintain required car insurance. Occasional short-notice home visits are required, and the candidate must be able to report within an acceptable amount of time Work Hours: Monday - Friday 8:30 am - 5:00 pm initially Minimum Qualifications: Level I: - Possession of a valid permanent Oklahoma license as a registered nurse as approved by the Oklahoma Board of Nursing or Registered Nurse Licensure Compact (eNLC) - Two years of professional nursing experience Level II: - Possession of a valid permanent Oklahoma license as a registered nurse as approved by the Oklahoma Board of Nursing or Registered Nurse Licensure Compact (eNLC) - Three years of professional nursing experience This Registered Nurse position fulfills medical eligibility assessments for Title 19 nursing home admissions, State Plan Personal Care, and ADvantage Waiver applications. Completes a thorough evaluation of the medical level of care eligibility for each applicant. Job Responsibilities - Telephone, Electronic, and/or In-Person Home visits in the assigned area with the applicant to complete a comprehensive assessment that is used to identify needs and make recommendations for medical eligibility for long-term care programs. - Must be able to frequently lift up to 15 lbs. for transporting the computer. - May be required to assist in other areas, as needed, due to the high application volume. - Assists with Adult Protective Services evaluations as requested - Must have stable and reliable home Internet (not a hotspot) for telework or will be required to work in the office KNOWLEDGE, SKILLS, AND ABILITIES (KSA's) - KSAs required include the knowledge, skills, and ability to analyze complex health concerns and issues, including evaluating adherence to established healthcare standards and the effectiveness of health management plans and/or programs and recommending changes or revisions. - Employees have a high degree of independence in planning and completing work assignments and may function as the lead person on some special projects. It also requires professional nursing knowledge in reviewing, auditing, and analyzing nursing and healthcare services provided by direct care providers to ensure that the appropriate healthcare resources are used at the proper level to meet the healthcare needs of clients. __________________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service. Announcement Number: 26-BB062 83007412/JR53096

Family Services Specialist I/II This position is located in Stillwater, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-GH036 83008428/JR55920, *83008939/JR55922

Family Services Specialist I/II This position is located in Tulsa, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. - Various set work schedules available. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-KM049 83004470/JR56536, 83003441/JR56535

Family Services Specialist I/II This position is located in Tulsa, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-KM016 83009234/JR55038