• Manage the performance, reliability, and operational support of Duck Creek Technologies' software applications globally. • Overseeing critical support processes and managing complex incidents. • Collaborate with cross-functional stakeholders to resolve technical issues and optimize system performance. • Develop and implement best practices and processes for application monitoring and issue resolution. • Coordinate with product development teams for timely updates and releases. • Ensure adherence to service level agreements (SLAs).

• Review payer financial reconciliations for accuracy and adherence to agreed-upon methodologies. • Support for the development and deployment of audit procedures applied to payer data sets. • Partner across teams and with payers to resolve data discrepancies. Project manage the contestation process with support from the legal team. • Collaborate with the Service Fund Audit team to support the build of standard operating procedures, timelines, and workflows to clearly document the end-to-end process that will ensure the accuracy of financial reconciliations and eventual payment to practices. • Ensure transparency of Service Fund audit work for field teams and provide timely updates and timelines to senior leaders and market stakeholders. • Serve as the subject matter expert in interpreting payer agreements to ensure accurate calculation of financial reconciliations. • Support projects relating to portfolio management (eg, practices & contracts) in Medicare Advantage. • Other duties as assigned.

• Negotiate simple to complex customer and partner agreements including SaaS terms of service, software licenses, professional services agreements, data processing agreements, business associate agreements, resale and distribution agreements, NDA’s, renewals, and ancillary relationship agreements. • Collaborate with sales, marketing, finance, customer support, product, info-sec, deal desk, and other internal support organizations to close customer agreements and to drive efficiency and organizational accountability through our contracting processes. • Identify key risks in contracts during the drafting and negotiation process and ensure appropriate internal escalations and risk mitigation techniques are applied. • Manage playbooks and business workflows supported by a contract management system (CLM), which you will support alongside other members of the legal team. • Leverage CLM technology to identify and track key risk management governance programs in connection with compliance monitoring, risk reporting and design and implementation of mitigation strategies. • Develop presentations and resources for the business to enable self-service with regard to legal issues. • Actively participate in strategic legal team projects where no task is too large or too small. • Coordinate with the finance department to ensure correct billing, payment and/or collection of contractual revenues. • Conduct special projects as assigned.

• Establish Asana’s FSI partner motion for public sector, supporting AsanaGov across recruitment, onboarding, enablement, and ongoing performance management. • Build and own relationships with priority federal SIs; target, engage, and progress large, named FSIs (e.g., GDIT, Booz Allen, Raytheon) into productive partners. • Drive a cohesive sell-through model between FSIs, Carahsoft (our distributor), and Asana channel CPMs; align operating rhythms, workflows, and performance tracking. • Create and run scalable partner enablement: deliver training, stand up “better together” materials, guide partner portal access, and establish repeatable playbooks. • Collaborate with AsanaGov leaders and Product to align partner motions with roadmap, integrations, and field enablement needs. • Proactively surface misalignment and risks across partners and internal teams; gain consensus on actions and track to resolution. • Define year-one MBOs; establish KPIs, reporting cadences, and mechanisms to measure partner productivity and pipeline impact. • Contribute to job description, interview panel alignment, and process to rapidly staff and operationalize the motion.