This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Principal, Experience and Enablement is a member of the Customer Experience & Enablement team reporting to the CX & Enablement Leader and is responsible for leading the team (directly and indirectly) in the effective creation, enhancement, and delivery of both internal and client-facing enablement for Sales, Presales, Customer Success, and Support readiness for the Inovalon portfolio. This is a fast-paced role, requiring flexibility collaborating with Marketing, Customer Success, Sales, Engineering, and Operations. Duties and Responsibilities - Act as a liaison between Sales, Success, Marketing, and Product teams to ensure that we are delivering consistent, up-to-date, and relevant messages to our field organization. - Support the internal enablement strategy and project management activities of innovative and digital field training. - Empower each learner with various assets such as knowledge base, video content, certifications, training classes, and other learning opportunities. - Work with cross-functional leaders to support the day-to-day training management of the sales, success, and support organizations, enabling each to spend more time on customer-facing activities. - Proactively solicit and gather voice of customer feedback from the sales and customer success teams on a regular basis to constantly improve support programs with the customer in mind. - Collaborate with cross-functional leaders to manage all aspects of running the department including business planning, content strategy, and course development. - Design, deliver, and maintain a comprehensive field enablement roadmap, which should encompass the market, competition, company, products and services, sales processes and systems, sales methodology, management, coaching, sales tools, and skills training. - Drive measurement of the effectiveness of our enablement deliverables. - Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. - Own the definition of all process and knowledge/competency standards across the entire customer journey and define the QA process to ensure compliance and adherence to those standards. - Drive innovative and creative thinking in how we best educate our employees and customers. Continually evolve offerings and implement modern approaches to learning including video, mobile, gamification, social media, podcasts, webcasts, blogs, and more. - Research and identify learning needs of our employees & customers, coordinating the design, development, and execution of training solutions. Determining training and development priorities as a result of needs analysis and acquiring or developing programs and resources to meet priority needs. - Maintain compliance with Inovalon’s policies, procedures, and mission statement. - Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. - Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Qualifications - Minimum of 10 years in Learning & Development, sales/revenue enablement, or similar disciplines. - Experience generating revenue, creating new business, and maximizing sales and support leader’s effectiveness. - Ability to define specific needs of the business and provide appropriate recommendations. - Desire to lead, direct, and facilitate complex projects that drive change in the organization and promote efficiencies and effectiveness. - Excellent verbal and written communication capabilities demonstrating success in conveying messages across a diverse set of stakeholders. - Possess a can-do, positive mindset that is eager to make an impact throughout the organization. - Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries. - Strong technical, problem-solving, and collaboration skills. - Ability to develop and present to management. - Demonstrate expert status in business and industry trends as it relates to the enablement function. - Understand our market and the broader landscape of healthcare, competitors, etc. - Outstanding facilitation skills and ability to take a large audience on a journey while presenting. - Proven experience in demos and leveraging creative tactics and programs. - Demonstrate experience building and maintaining an enablement function at a company with >50m in annual revenue. - Strong business acumen and communication skills. - Industry experience preferred, but not limited to Healthcare sector. - Demonstrated initiative & ability to work independently and as a team. - Excellent time management and focus on productivity. Education - Bachelor’s degree or equivalent. Physical Demands and Work Environment - Sedentary work (i.e. sitting for long periods of time). - Exerting up to 10 pounds of force occasionally and/or negligible amount of force. - Frequently or constantly to lift, carry, push, pull or otherwise move objects and repetitive motions. - Subject to inside environmental conditions. - Travel for this position will approximately 50% as needed. Benefits - Inovalon offers a competitive salary and benefits package. - This position may be eligible for performance-based incentives. - Base compensation range: $134,000 — $150,000 USD. - Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. - Benefits may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Role Description We currently have an exciting career opportunity for a Manager to join the Learning & Development team in our Tax practice. This role can sit in any of our CohnReznick Offices. CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered remote which means it does not require job duties be performed within proximity of a CohnReznick office location. However, as a remote employee, you may be required to be present at a CohnReznick office with scheduled notice for client work, team meetings, or trainings. CohnReznick is deeply invested in the personal and professional development of our team members, with the Center for Learning and Development (CLD) playing a pivotal role in this commitment. The L&D team is dedicated to equipping CohnReznick professionals with premier learning opportunities and resources, fostering a culture of continuous growth and improvement. Reporting directly to the National L&D Director, the L&D Manager, Tax Learning is intentionally scoped for an experienced learning manager capable of balancing strategic ownership with tactical delivery. The Manager is accountable for the end-to-end Tax learning portfolio, including: - Designing technical learning pathways by level - Building scalable curricula and toolkits - Program-managing complex learning initiatives across U.S. and global offices This role includes direct people management responsibility for one senior individual contributor and requires the ability to coach, prioritize work, and ensure high standards of learning quality. Immediate needs include designing tax technical learning pathways by level and establishing extended learning toolkits. Qualifications - Bachelor’s degree in Instructional Design, Human Resources, Education, Business, or related field - 7-10+ years of progressive experience in learning, program management and instructional design - Design engaging, outcomes-based learning experiences across modalities (e.g., in-person, virtual, self-paced) - Competence with tax compliance and research software to include CCH Axcess, CCH Engagement, CaseWare, ThomsonReuters Checkpoint, and GoFileRoom - Ability to assess complex learning needs, synthesize input from multiple stakeholders, and develop creative, business-aligned solutions - Advanced proficiency in Microsoft Office (Copilot, PowerPoint, Excel) and experience with learning management systems - Willingness to travel to multiple office and/or conference center locations across the United States Requirements - Perform ongoing internal and external research and benchmarking to identify and implement best practices - Partner with Practice Leaders and Subject Matter Experts (SMEs) to build a firmwide Tax curriculum - Use learning metrics, feedback, and business KPIs to evaluate program impact - Lead sessions when appropriate, train facilitators, and provide developmentally focused coaching - Conduct program evaluations to monitor and evaluate learning programs - Leverage relationship development skills to drive L&D initiatives forward Benefits - Generous PTO - Flexible work environment - Expanded parental leave - Extensive learning & development opportunities - Paid time off for employees to volunteer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Learning Partner plays a critical role in enabling Synapse Health’s call center teams to deliver consistent, high-quality experiences to patients, prescribers, and partners. Reporting to the Manager, Operations Training, this role is responsible for designing, delivering, and continuously improving learning experiences that support frontline performance, quality, efficiency, and career growth within a high-volume contact center environment. - Design and deliver call center training programs, including onboarding, role-specific training, soft skills development (customer experience, communication, empathy), just-in-time learning, on-the-job training, and advanced skills programs. - Develop deep expertise in Synapse Health’s call center operations, systems, workflows, and performance expectations through job shadowing, live call observations, hands-on system use, and collaboration with Operations leaders. - Facilitate engaging in-person and virtual training sessions for frontline agents, team leads, and leaders, adapting delivery to different experience levels and learning styles. - Create a positive, inclusive, and high-energy learning environment that reinforces accountability, engagement, and learner confidence while effectively managing classroom dynamics. - Apply instructional design best practices across the ADDIE lifecycle—analysis, design, development, implementation, and evaluation—to ensure training is practical, scalable, and aligned with operational goals. - Develop and administer assessments, simulations, and call-based evaluations to measure competency, assess role readiness, and confirm mastery of systems, processes, and customer interaction standards. - Partner closely with Operations leadership, Quality, Workforce Management, and subject matter experts to identify performance gaps, define learning needs, and align training solutions to key metrics such as quality, productivity, and customer satisfaction. - Ensure training content reflects current call center processes, scripts, systems, policies, regulatory requirements, and compliance standards. - Manage classroom logistics, including session scheduling, participant communications, attendance tracking, coordination with presenters, and administration of post-training surveys. - Provide targeted coaching and actionable feedback to learners based on observations, assessments, and performance data, reinforcing behaviors that drive quality and consistency. - Incorporate learner feedback, quality insights, and operational performance trends into continuous improvement of training programs. - Support additional Operations Training initiatives as needed. Qualifications - Bachelor’s degree in Education, Instructional Design, Organizational Communication, Industrial-Organizational Psychology, or a related field required; Master’s degree preferred. - 3+ years of experience delivering training in a call center, customer support, or operational environment, including virtual training facilitation. - Experience delivering systems, process, and role-specific training for frontline operational teams. - Strong understanding of adult learning principles and instructional design methodologies. - Proven ability to coach frontline employees and manage classroom dynamics in both in-person and virtual settings. - Ability to adapt quickly and remain effective in a fast-paced, metrics-driven environment with frequent change. - Exceptional written and verbal communication skills, with the ability to communicate clearly and effectively with frontline staff and leadership. - Strong organizational and time-management skills, with the ability to manage multiple training initiatives simultaneously. Requirements - Experience using call center metrics (quality scores, productivity, adherence, customer satisfaction) to inform training design and measure effectiveness. - Background in healthcare operations and/or Durable Medical Equipment (DME) call center environments. - Experience supporting performance improvement initiatives, quality programs, or agent readiness efforts. - Informal leadership experience, such as mentoring agents, supporting new hire ramp, or leading training initiatives. Benefits - Professional growth opportunities with compelling career paths. - Healthy work-life balance supported by generous paid time off (PTO). - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members. - 401(k) savings plan with employer matching contributions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A.J. Drexel Autism Institute is seeking a SPIRIT Co-Developer. This position is grant-funded; employment is contingent upon the continued availability of those funds. - Participate in delivering the training program, providing instructional, administrative, and program assistance. - Integrate Autistic Self-Advocate instructors whose lived experiences provide critical insight and expertise. - Design new training content and curriculum elements aligned with program objectives, and update existing materials as needed. - Collaborate with project partners to ensure effective program delivery. - Delivery of all scheduled training sessions. - New or updated training modules and participant materials. - Integration of Autistic Self-Advocate instructors into the training program. Qualifications - Minimum of a Master's Degree - Minimum of 3-5 years of experience. Requirements - Facilitation & Instruction: Ability to actively participate in the delivery of training sessions and provide direct instructional support. - Program Coordination: Proficiency in managing the administrative tasks and logistical assistance necessary to keep a program running smoothly. - Curriculum Development: Expertise in designing new training content and updating existing materials to meet specific learning objectives. Benefits - This is a Part-Time casual position classified as Non-Exempt. - The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. - For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet. Special Instructions to the Applicant - Please make sure you upload your CV/resume and cover letter when submitting your application. - A review of applicants will begin once a suitable candidate pool is identified.