• Achieve monthly sales budget • Manage accurate forecast for responsible territory and channel • Effectively execute a basket selling approach to become sole/primary supplier within our served product categories • Maintain a detailed understanding of current and potential market share as well as competitive position within the territory • Develop and maintain relationships with key decision makers and influencers within key customers • Test tooling and equipment to both potential and existing customers • Responsible for market awareness regarding competitors in their territory • Create strategies to gain market share • Continuously develop customer focused selling and sales excellence skills • Provide and coordinate technical support and training to customers as needed • Nurture relationships as business partners with both internal and external customers • Conduct comprehensive business reviews with customers and internally to ensure sales growth plan results • Monitor consistency of diamond tool and equipment performance, escalate findings to Product Market Management team • Address customer issues (internal and external) in a timely manner • Maintain accurate CRM • Manage expense reports according to guidelines and in a timely fashion • Maintain car stock reconciliation according to policy • Communicate with various internal departments as necessary

• As our Services Sales Specialist you will be crucial in developing and maintaining strategic relationships our premium services & software offerings and penetration within our customer base • You will drive customer experience and lead the software & services strategy within our accounts. • Proactively identify and target potential software and services clients through various channels, including cold calling, networking, and industry events • Develop and execute a strategic sales plan to meet and exceed new and existing business acquisition targets inside the Cisco software and services verticals • Maintain a deep knowledge of the customers’ status and create a solution to grow the account • Serve as the subject matter expert on Cisco services & solutions and assist our internal sales and technical teams with the best services available • Land and expand new customers to retain and grow revenue (ARR) • Collaborate closely with our Customer Success Managers to achieve the desired customers’ outcomes • Engage with key decision-makers to understand their Cisco Software and Services needs and tailor solutions accordingly; building relationships with customers through in-person meetings is essential

• Develop and implement effective pipeline strategies that align with NiCE Cognigy’s overall business goals. • Build, Lead and manage the sales team to drive new business opportunities and customer acquisition throughout the South & Eastern region. • Collaborate closely with marketing, product, and customer success teams to leverage internal resources for pipeline growth. • Conduct market analysis to identify trends and opportunities, adjusting strategies to address changes in the business landscape. • Oversee and refine the sales process, providing hands-on support to team members in their engagement with prospective clients. • Build strong relationships with key stakeholders, including clients and partners, to foster business growth. • Track and analyze pipeline performance metrics, providing insights and recommendations for improvement. • Represent NiCE Cognigy at industry events and trade shows to promote brand awareness and facilitate networking opportunities.

• Build and leverage your Salesforce network to drive incremental sales and pipeline across all regulated industries (HLS, FINS). You will be expected to consistently engage with Salesforce leadership, Partner Sales Managers, and others to cultivate strategic relationships that drive increased lead generation • Identify opportunities in new and existing accounts, personally developing pipeline to support individual quota, broader team quota, and company-wide performance metrics • Cultivate and expand our brand awareness and business partnership within Salesforce so we become the go-to partner for accounts within regulated industries • Build out a best in class sales team by recruiting and hiring top sales talent to increase our coverage within regulated industries • Create a scalable sales model in which you will be hiring, leading, and managing a team of Account Executives, selling consulting and advisory services, managed services and NeuraFlash, part of Accenture AppExchange apps to Salesforce prospects and customers. As a sales leader, you will maintain a 'player-coach' mentality, personally driving key strategic accounts while supporting your team • Guide and support direct reports through participation and leadership in client and prospect meetings • Engage at the executive level in enterprise customer organizations and partner with Delivery account leadership to ensure continual growth and expansion of customer accounts • Consistently report on sales activity, pipeline, and forecasting in Salesforce, and monitor team sales activity, performance, and KPIs. Ensure Salesforce is always the 'source of truth' for your team. You’ll lead by example with great pipeline hygiene, making sure opportunities are updated consistently to give leadership an accurate, real-time look at the forecast • Develop competitive analysis and POV of Salesforce value and unique advantages for regulated industries against competitors • Partner with our SVP of Solution Engineering to ensure a white-glove partner sales model for regulated industries • Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce HLS and FINS teams. This includes helping create continuous innovative and differentiated content for regulated industries, including videos, solution packages, industry plays, customer win stories, and exciting content • Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for the regulated industries portfolio • Partner with our Managed Services team to create recurring revenue opportunities through offerings within our HLS and FINS customers. • Partner with Sales Operations and L&D to develop enablement content to train the wider Sales organization on regulated industries. • Support Sales Enablement by providing feedback on new hire onboarding effectiveness. You’ll identify where new AEs on your team need extra coaching to bridge skill gaps, with the ultimate goal of ramping them up as fast as possible to hit their targets