About ServiceCentral ServiceCentral builds software for the device repair and reverse logistics industry — point-of-sale, enterprise service management, and repair network tools used by 500+ customers across 100+ countries. Customers include national insurance carriers, OEM-authorised service providers, and franchise repair networks. We are building a modular platform on top of our SOC2-certified backend (ServiceManager), and this role is central to that shift. You will sit at the boundary between customer need and working software — conducting discovery, building prototypes with AI tools, and handing off confirmed solutions to engineering for production. Candidates with experience in device repair, reverse logistics, or recommerce will have context that accelerates the role, but it is not a requirement. The Role As our AI Business Analyst, you will own the full arc from customer problem to validated prototype. You will run discovery sessions, build working demos against ServiceManager's API and GraphQL layer using AI coding tools, present directly to customers, and package confirmed solutions for engineering handoff. This is a hands-on, customer-facing role that requires someone who can produce real software — not decks or wireframes — and move fast. What You'll Own Customer Discovery & Requirements - Conduct customer discovery interviews to map existing workflows, pain points, and integration requirements - Translate validated customer needs into working software prototypes using AI tools (Cursor, Claude, GitHub Copilot, or equivalent) against ServiceManager's API and GraphQL layer - Document customer workflows, integration patterns, and configuration decisions for the product team Prototyping & Validation - Demo prototypes directly to customers and iterate based on feedback until requirements are confirmed - Package validated prototypes with supporting specs for handoff to the engineering team for production hardening - Configure and customise platform modules to meet customer-specific deployment requirements Sales & Product Support - Support the sales team with live technical demonstrations of prototype solutions during pre-sales engagements - Identify cross-customer patterns that indicate new module or platform capability opportunities - Collaborate with engineering on API and GraphQL requirements needed to enable rapid prototyping workflows Other - Perform other reasonable activities as required by management What You'll Bring Must Have - Daily working use of AI coding and prototyping tools (Cursor, Claude, GitHub Copilot, or equivalent) — this is a core job function, not a nice-to-have - 2+ years in a business analyst, solutions consultant, implementation consultant, or professional services delivery role - Demonstrated ability to conduct independent, customer-facing discovery sessions and translate outputs into actionable requirements - Demonstrated ability to produce working software demos — not wireframes, slide decks, or requirements documents Preferred - Experience in device repair, reverse logistics, recommerce, or adjacent industries - Familiarity with REST APIs or GraphQL - Experience with no-code or low-code platforms (Retool, Bubble, Make, or equivalent) - B2B SaaS background - Familiarity with Jira, Confluence, or similar tools Benefits & Perks - Competitive base salary - Bonus eligibility - Health benefits and 401(k) - Unlimited flexible time off ServiceCentral is an equal opportunity employer committed to building a diverse, high-performing team.

• Translate business needs into detailed functional requirements, user stories, and acceptance criteria • Document use cases including user journeys, workflows, edge cases, and exception scenarios • Create and maintain process flow diagrams, data mappings, and solution specifications • Gather and consolidate feedback from stakeholders to refine requirements • Maintain requirements traceability and ensure alignment between business needs and delivered solutions • Develop test plans, test cases, and test scripts based on functional requirements and acceptance criteria • Execute functional testing, regression testing, and integration testing • Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users • Identify, document, and track defects through resolution; validate fixes prior to release • Validate AI/ML outputs for accuracy and alignment with intended use cases • Document test results and provide status updates to project leadership • Support solution design activities by preparing documentation, mockups, and visual aids • Coordinate with engineering and integration teams on build activities, clarifying requirements as needed • Assist with pilot deployments, user training, and change management activities • Gather user feedback post-launch and document enhancement requests • Support vendor coordination on deliverables, timelines, and issue tracking • Assist in documenting AI use cases and translating them into technical specifications • Support the evaluation and testing of AI-driven features for usability and learner engagement • Help validate that AI implementations meet data privacy and security requirements • Stay current on AI tools and learning technology trends; share insights with the team

• Support or co-facilitate process discovery workshops: sit with stakeholders, document current-state flows, identify gaps and opportunities • Deconstruct business workflows and translate them into structured requirements or process maps • Produce clean documentation from workshops, voice notes, or rough inputs: process flows, decision trees, SOPs • Identify where AI can be embedded in a workflow: not just automate tasks, but genuinely improve how work gets done • Run Railway deployments using provided PowerShell or CLI scripts: execute, validate, report back • Test LLM prompt outputs and flag calibration issues with clear reasoning (e.g., 'this response is overscoring, here's the pattern I'm seeing') • Support A/B testing workflows: run trials, log results in structured format, summarize findings • Do light QA on web app features: walk through flows, surface bugs, confirm fixes • Research and benchmark comparable tools or approaches; summarize findings in clean, usable docs

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Raytheon-Rafael Area Protection Systems (R2S) Joint Venture (JV) is seeking an energetic, self-directed Business Systems SME to support the VP of Operations / Product Delivery and site leadership team. As a key member of our team, you will play a vital role in ensuring smooth and efficient daily operations of R2S ERP Systems. - Drive Integrated Business planning process through collaboration with Supply Chain, mitigating and managing risks, and reshaping the plan to meet changing organizational requirements. - Drive capacity management to increase production while reducing WIP and increasing velocity. - Establish and lead best practices for utilization of the ERP system as it relates to operations. - Facilitate the review and analysis of data and metrics for operations and programs. - Drive world class ERP practice and all other position-related duties as assigned or requested. - Evaluating aggregate plans for time-phased projections for Product, Demand, Supply, and the resulting financials. - Execution of the Integrated Business plan with the key objective of ensuring critical resources are allocated to most effectively and profitably meet customers’ needs. - Facilitate compliance with government and corporate laws, rules, regulations, policies, and procedures. - Responsible for all projects assigned to the organizational unit. Acts as an advisor to functional managers to meet schedules or resolve technical or operational problems. Qualifications - Bachelor’s degree or equivalent experience. - 10 or more years of applicable experience in a manufacturing environment. - 10 years of experience in Material Requirement Planning, supervision or management role in a manufacturing environment. - Government Property / Asset Management experience. - Broad knowledge of advanced principles, concepts and practices and their application within function or discipline as well as their impact within other organizations. - Knowledge of applicable laws and regulations. - Communication, Interpersonal, Conflict Resolution, Problem solving/analytical, Confidentiality. - Data Analysis, Advanced Excel, Power BI. - Computer skills: Word processor, spreadsheet, database, presentation, email, etc. Preferred Qualifications - Experience supporting and briefing executive level leadership. - Active Secret Clearance. - Experience with IFS ERP/MRP Platform. Work Location Remote Benefits If you have a passion for learning and entrepreneurial spirit, this is the place for you. The R2S team is in expansion and growth mode, so if you enjoy a highly collaborative environment and not being siloed in a collective effort to see mission success, R2S is the place for you. At R2S, you can grow personally and professionally through energizing work in a mission focused environment where expanding your professional knowledge is encouraged. Company Description R2S is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.