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Learning & Development Business Analyst – HR Technology, AI Solutions
Location
Connecticut + 2 moreAll locations: Connecticut | Idaho | Texas
Posted
97 days ago
Salary
$83.4K - $222.5K / year
Seniority
Senior
Job Description
Learning & Development Business Analyst – HR Technology, AI Solutions
CVS Health
• Translate business needs into detailed functional requirements, user stories, and acceptance criteria • Document use cases including user journeys, workflows, edge cases, and exception scenarios • Create and maintain process flow diagrams, data mappings, and solution specifications • Gather and consolidate feedback from stakeholders to refine requirements • Maintain requirements traceability and ensure alignment between business needs and delivered solutions • Develop test plans, test cases, and test scripts based on functional requirements and acceptance criteria • Execute functional testing, regression testing, and integration testing • Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users • Identify, document, and track defects through resolution; validate fixes prior to release • Validate AI/ML outputs for accuracy and alignment with intended use cases • Document test results and provide status updates to project leadership • Support solution design activities by preparing documentation, mockups, and visual aids • Coordinate with engineering and integration teams on build activities, clarifying requirements as needed • Assist with pilot deployments, user training, and change management activities • Gather user feedback post-launch and document enhancement requests • Support vendor coordination on deliverables, timelines, and issue tracking • Assist in documenting AI use cases and translating them into technical specifications • Support the evaluation and testing of AI-driven features for usability and learner engagement • Help validate that AI implementations meet data privacy and security requirements • Stay current on AI tools and learning technology trends; share insights with the team
Job Requirements
- 5+ years' experience as a Business Analyst, writing functional requirements, user stories, and acceptance criteria
- 3+ years' experience in Learning Technology, L&D Systems or related field
- 3+ years' experience developing test plans and executing UAT
- 2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)
- 2+ years' experience working with agile development teams and tools (e.g., Jira, Azure DevOps)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching.
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility.
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