• You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization • You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites • You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time • You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process • You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed • You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption • You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones • You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early • You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals • You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond • You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients • You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

About AutoFi AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase. Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you. For more information, visit www.autofi.com. About the Role Reporting into the Manager of Dealer Implementations, the Implementations Configuration Specialist plays an integral role in ensuring our Dealer Partners' Program configuration requirements are met appropriately for a successful launch.  In this role, you will help to collect relevant information through Dealership personnel, their associates and vendors, while owning the application of related configurations and integration programming against achievable launch timelines. Responsibilities Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback. Partner closely with Onboarding Specialists to identify the best course of action towards resolving Dealer Partner needs, escalating issues affecting the successful onboarding and configuration of Dealer Partner Programs as necessary to the appropriate stakeholders. Provide Dealers with insight related to the effective integration and configuration of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs. Provide technical consultation in relation to configuration and integration activities to Dealer Partners, their associates and vendors, as well as different departments throughout Operations, Sales and Account Management to identify the best course of action towards resolving Dealer Partner needs. Work with APIs to send, receive and test information relevant to Program functionality and configuration requirements. Respond promptly and professionally to internal and external inquiries related to configuration and integration activities both verbally and in writing, following up as needed towards a satisfactory outcome. Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness. Develop documentation and reference materials in support of successful onboarding, integration and steady-state maintenance of Dealer Partners programs, including test plans. Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate. Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day configuration and integrations procedures. Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements. Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle. Qualifications 2-3 years experience working in Account/Client Support or Implementations roles strongly preferred. Proven experience working with API calls, as well as reading/writing XML, CSS and HTML required. Ability to work well with technical and non-technical team members at various levels, ranging from support to development. Detail oriented, with excellent organization, time management and problem solving skills. Self-starter who takes initiative and works well both independently and as part of a team. Familiarity with Jira, Salesforce, and Postman considered an asset. Strong, confident communicator with both internal teams and customers. Able clearly explain status, risks / blockers and next steps in simple, professional language. Comfortable owning customer conversations and managing expectations. Proactive in identifying blockers and escalating when something puts timelines at risk. Understands daily standup format and can tailor updates for both verbal standups and writing asynchronous updates. Organized, with strong follow-through on open items and dependencies. Strong collaboration skills required to work closely with onboarding specialists, QA, and the OPS team. Startup experience is preferred, able to handle multi-tasking. Basic understanding of website inspection and browser dev tools. Someone who balances execution, communication and accountability! Automotive software experience is preferred but not required. AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. Personal Information submitted as part of your application is subject to our website privacy policy, located at https://www.autofi.com/privacy-policy/ What's in it for you: - We offer full training and a competitive total rewards package along with great benefits - Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents - Flexible work hours - Remote environment - Competitive pay - Visionary leadership team - Growth opportunities within a dynamic culture - Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.) - Up to $1K per year for employee professional development - Stock options - we are all owners! Individual compensation decisions are based on a number of factors, including the candidate’s experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee’s total compensation package, which may include bonus, company equity, and health benefits. AutoFi is an equal opportunity employer.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. Personal Information submitted as part of your application is subject to our website privacy policy, located at https://www.autofi.com/privacy-policy/

COMPANY DESCRIPTION: Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. Veracross is five product brands in one global tech company - Veracross SIS is a one-person, one-record school management platform - Magnus Health provides cloud-based Student Health Record (SHR) solutions - Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. - Epraise incentivizes student well-being and connects teachers, students, and families. - Firefly provides an online learning space for students and teachers ROLE SUMMARY: The Part-Time Implementation Technician contributes to the successful implementation of Veracross software products in a 15-20 hour-per-week capacity. This role requires strong organizational skills and the ability to quickly learn various aspects of the Veracross product while managing a scaled scope of implementation responsibilities appropriate for part-time work. The Implementation Technician will work closely with a Team Leader and/or other team members to complete assigned project tasks, manage a queue of incoming client requests, assist with configuration of Veracross products according to client specifications, and support clients through core implementation activities. Participation in client calls may be required as needed and scheduled in advance. All assigned projects and tasks are expected to be executed on time and with a high level of quality and client satisfaction, within the context of a part-time schedule. JOB RESPONSIBILITIES: - Task/Project Oversight: - Manage a queue of implementation tasks originating from both client and internal within a part-time workload. - Monitor, process, and respond to incoming client cases. - Maintain up-to-date task/case statuses to ensure effective communication and planning across the broader implementation team. - Technical Oversight: - Collaborate with other implementation team members to address technical configuration requirements. - Communicate with the broader implementation team to address and resolve technical questions from clients, escalating as appropriate. - Client Interaction: - Participate in client calls to provide best-practice guidance and implementation support as needed. - Respond clearly and accurately to client needs via implementation cases and client emails. - Assist clients with testing and validation of module implementations.

• Partner with the sales team to deliver technical expertise during pre-sales. • Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs. • Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures. • Meet and exceed individual and team sales targets, consistently achieving and surpassing assigned quotas. • Collaborate with Customer Success managers to streamline onboarding of new clients. • Review client security architectures and recommend best practices for AI-driven security deployments. • Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations. • Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert. • Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends. • Provide actionable customer feedback to influence product roadmap enhancements. • Work with all TENEX teams to align on both customer and internal business needs. • Share field insights to refine GTM strategies and operational workflows. • Work closely with the marketing and technical teams to ensure cohesive messaging. • Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.