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Mint Source

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Email and SMS Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

132 days ago

Salary

C$66.6K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Email and SMS Account Manager

Mint Source

• Manage a portfolio of email and SMS client accounts with varying levels of involvement, from high-touch strategic relationships to light maintenance accounts, starting with around 8 accounts and growing week by week to 10+ at full capacity • Lead weekly calls with clients and with the internal team supporting your accounts • Set the strategy for each account, including campaign calendars, flow priorities, and side projects • Create and brief tasks for the creative team in ClickUp based on each client's workload • Read and interpret performance data across Klaviyo, Omnisend, and other email platforms to guide account decisions • Delegate copy and email uploads to junior account managers and review their output • Keep clients updated with proactive, structured communication over Slack and regular meetings • Monitor account health, spot risks early, and act before they become retention problems • Stay current on email and SMS trends and bring fresh ideas to your accounts

Job Requirements

  • 3-5 years of experience managing client accounts in email, SMS, or lifecycle marketing, ideally agency-side
  • Experience handling multiple client accounts at once and a clear understanding of what it takes to keep that many relationships healthy
  • Hands-on familiarity with Klaviyo, Omnisend, HubSpot, ActiveCampaign, and most major email platforms
  • Comfortable working across Slack, ClickUp, and Figma
  • An understanding of what it takes to scale a DTC brand, with the flexibility to apply email thinking to non-ecommerce clients too
  • An outgoing, proactive communicator who stays resilient and calm under pressure
  • Strong attention to detail paired with creativity and problem-solving
  • A plus, not a dealbreaker: hands-on design skills for same-day edits, an eye for design, and case studies or a portfolio of past client work

Benefits

  • Competitive compensation discussed individually based on experience and location
  • A fully remote role with a 50/50 balance of collaboration and independent ownership
  • Regular structured feedback through weekly and monthly check-ins
  • Real growth headroom as the agency scales and your portfolio grows
  • Back-office support from Mint Source for payroll, onboarding, and HR

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