• Manage and respond to incoming text messages promptly and professionally. • Maintain a minimum of 100 combined inbound and outbound calls per day. • Utilize automated text tools for delinquent account outreach as needed. • Achieve a daily target of 50% Back on Track for delinquent payments. • Conduct timely follow-ups to resolve outstanding issues or questions. • Accurately record all customer interactions, payment updates, and account notes. • Assign follow-up dates to each ticket to ensure consistent progress. • Participate in ongoing training to stay current on policies, procedures, and system updates. • Work closely with team members to support department goals and share best practices. • Provide constructive feedback to help improve processes, tools, and customer satisfaction.

• Establish and maintain respectful, long-term relationships with Indigenous leaders, communities, and partner organizations across Quebec and Atlantic Canada. • Represent Dexterra at community events, industry meetings, and strategic gatherings. • Collaborate with sales, operations, legal, and other teams to support proposals, bids, and business development initiatives. • Contribute to the development and implementation of Indigenous engagement strategies and initiatives. • Prepare and deliver presentations, coordinate agreements, and ensure compliance with legal and financial obligations. • Support training for Indigenous awareness and contribute to our PAIR certification efforts with the CCIB.

We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services. Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com. Why Join Us - Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire - 3 weeks of paid remote training - Supportive clinical team - Work from home allows you to create a comfortable and personalized workspace - Shorter shifts that provide a better work-life balance and reduce potential for burnout - Working remotely gives you more time to spend with those you love! What do our nurses say? When asked what inspires her, 2024 IntellaTriage Nurse of the Year shared: “Helping people. That’s it. And knowing this team has your back—that makes all the difference. People say it takes a special kind of person to do hospice, and I think that’s true. You’re walking with people and their families through one of the most sacred times in life. It’s an honor to support them and guide them through that journey. I’m so grateful to have been chosen for this award.”    At IntellaTriage we recognize nurses who go above and beyond to make a meaningful impact on patients’ lives. This years' honoree exemplifies what it means to lead with compassion, skill, and dedication. Read more about being a nurse at IntellaTriage, and the reward:  https://intellatriage.com/telehealth-solutions-media/2024-nurse-of-the-year/

• Deliver and support training programs in alignment with established curricula, learning objectives, and program design. • Facilitate engaging instructor-led training sessions (in-person and virtual), assessments, and related learning activities. • Establish proactive and ongoing communication with the Regional Training Manager, Director of L&D and VP of Human Resources regarding training initiatives, opportunities, gaps, and successes. • Partner closely with Operations and the broader training team to design and deploy tailored learning solutions that enhance capability and performance. • Build, review and refine training materials; provide feedback to curriculum owners on objectives, content accuracy, and learner experience. • Evaluate training effectiveness and training technologies to ensure programs are current, impactful, and aligned with evolving business needs. • Organize and project‑manage large-scale training initiatives and rollout events. • Drive completion and compliance of required training and certification programs; partner with leadership to support ongoing program adoption and effectiveness. • Develop and deliver train‑the‑trainer programs to build internal facilitator capability.