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STAFFVIRTUAL logo
STAFFVIRTUAL

Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

CSR, Spanish Bilingual

BilingualBilingualFull TimeRemoteSeniorTeam 501-1,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

116 days ago

Salary

0

Seniority

Senior

SpanishEnglish

Job Description

CSR, Spanish Bilingual

STAFFVIRTUAL

• Manage and respond to incoming text messages promptly and professionally. • Maintain a minimum of 100 combined inbound and outbound calls per day. • Utilize automated text tools for delinquent account outreach as needed. • Achieve a daily target of 50% Back on Track for delinquent payments. • Conduct timely follow-ups to resolve outstanding issues or questions. • Accurately record all customer interactions, payment updates, and account notes. • Assign follow-up dates to each ticket to ensure consistent progress. • Participate in ongoing training to stay current on policies, procedures, and system updates. • Work closely with team members to support department goals and share best practices. • Provide constructive feedback to help improve processes, tools, and customer satisfaction.

Job Requirements

  • Bilingual in Spanish and English — ability to communicate fluently with Spanish-speaking customers.
  • Strong verbal and written communication skills.
  • Ability to manage high-volume communication in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • Problem-solving mindset with a customer-first approach.
  • Experience in customer service, collections, or call-center environments is helpful but not required.

Benefits

  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

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