• Oversee the initiation, development, and completion of project deliverables from a workflow perspective • Serve as the administrative liaison to multiple departments, ensuring adherence to timelines and identifying and resolving issues • Consult the PM or PD as necessary • Prepare and disseminate the assignment report and facilitate internal team meetings • File all client communications and project-related documents as required by Standard Operating Procedures • Manage the client’s medical/legal/regulatory (MLR) process • Assume primary responsibility for communicating with the client’s MLR Coordinator • Perform PM responsibilities by completing several small, non-complex projects under the direction of a PD or Senior PM • Guide the Program Coordinator (PC) in completing associated tasks • Manage internal and external schedules and meetings • Provide status updates to the team via oral and/or written communication with minimal direction from the PM • Lead recruitment activities and organize communication with program stakeholders • Maintain and report project costs, out-of-scope documents, and overall budget • Create draft task orders and review invoices • Manage logistics vendor and perform meeting planning tasks • Manage vendors not associated with strategy and content

• Under the supervision of the Program Director, create, manage and communicate the development workflow plan to ensure all members are aware of current status, next steps, potential roadblocks and solutions at all times. • Organize and maintain the online project folders per SOP guidelines and work closely with the Program Manager and Coordinator to ensure all client communications and financial documents are archived properly. • Oversee the client’s medical/legal/regulatory (MLR) process with the PM Team including submissions, liaison with internal MLR team, communications with the client’s MLR coordinator and monitoring status. • May represent the Program Management department during pitches and assist with new business activity. • Manage and mentor Program Manager and Coordinator; partner with support teams for resource needs, oversee all internal and external meetings to provide objectives and clear actionable items post-meetings; train and onboard new PM team members • Participate in the statement of work (SOW) development in a consultative role with the SAD in detailing scope and allocating team members hours. Work closely with the team to ensure they are alerting the SAD of scope changes and time-of-staff overages. Monitor the BVA reports with the Financial Analyst and alert the SAD of any deviations from the contract. Oversee the invoicing process including reconciliation and client financial reports. • Act as primary client contact for project status, MLR process, and invoicing • Provide strong verbal and written communications to the client and internal teams including status reports and meetings, financial reports, assignment reports and meeting agendas and summaries • Ensure compliance guidelines are followed including but not limited to legal templates, Sunshine Act reporting, and client training requirements • Depending on account requirements, manage and oversee logistics vendor and perform meeting planning tasks, including site search, venue contracting, travel arrangements, food/beverage and audio-visual equipment for live events • Manage vendors not associated with strategy and content such as print, video production, transcription. Work closely with team leadership to manage other vendors in collaboration with or under the direction of the SAD or SD • Manage and train assigned Program Coordinators and/or Program Managers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Wikimedia Foundation is looking for a Senior Program Officer, Content Enablement, to attract new contributors through the education sector and corporate and youth volunteering programs. Reporting to the Director of Content Enablement, you will partner with Wikimedia affiliates and volunteers to offer Wikipedia editing as a structured and recognised volunteering opportunity. - Securing new partnerships with organizations that facilitate structured volunteering programs. - Supporting Wikimedia communities and volunteers to offer training and content challenges through structured volunteering programs. - Developing your understanding of Wikipedia editing practices and policies and guidelines (such as Neutral point of view and Reliable sources) in order to effectively communicate the proposition to partners. - Using readership data and community insights to identify knowledge gaps that match volunteering organizations’ capacities and interests. - Understanding and communicating the needs of volunteering programs to the Product Managers delivering the Contributor Experience strategy. Qualifications - Professional experience in education, youth, and/or volunteer management programs. - Strong facilitation skills and demonstrated ability to build community trust and alignment for both short-term experiments and longer-term collaborations. - Proven flair for communicating ideas, with excellent written and spoken English. - A proactive and flexible approach to working across departments, in a distributed and cross-cultural environment. - Able to connect with partners who are typically based in UTC+2 to UTC-5 timezones and make 3 international trips each year. - Typically requires 5+ years professional experience in addition to a Bachelor’s degree, or 3+ years experience with a Master’s degree; or equivalent work experience. Requirements - You build trust and foster collaboration across complex and cross-cultural environments, especially where shared ownership and influence without authority are key to success. - You are a thoughtful communicator who believes in genuine, inclusive, and equitable engagement with communities and volunteers. Benefits - A competitive, equitable salary based on skills, experience, and location. - Anticipated annual pay range for applicants within the United States: US$94,094 to US$142,196. - Adjustments to pay range for applicants located outside of the US based on the country of hire.

• Monitor and manage program performance and rapidly address shortfalls and negative trends. Work with various department managers and team members to surface and address contributing factors to these declines. • Manage the agency-level relationship through both scheduled agency-level meetings and intermittent concerns and changes. • Manage Maritime programs and act as the primary point of contact for DLA, other agencies, and non-US government NSN contracts. Surface potential changes from each agency and escalates for lobbying intervention. • Oversee new programs, ensuring processes and reports flow smoothly, staff and equipment are added at appropriate times and potential issues surface before they become problematic. • Conduct customer analysis to review margin, growth, and loss within current customers. • Track, manage, and oversee customer activities and internal projects in designated systems.. • Coordinates and facilitate implementation of new procedures, workstations, and automation opportunities. • Oversees compliance and monitoring of FAT testing and other quality test procedures with the suppliers for NSN-based contracts. • Facilitates team resolution of contract non-conformance issues. Works with the team to address non-conformances to resolution and notifies appropriate parties of any quality issues so and ensures appropriate action and resolution can be implemented. • Recruit staff to include interviewing, hiring, assigning work, training, coaching, mentoring, and ensuring consistent application of employee guidelines, processes, and procedures. • Conduct team and one-on-one meetings and foster personal growth opportunities. • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising work; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Ability to lead and manage staff from diverse work environments, assign projects and tasks for maximum productivity