Overview MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Clinical Associate is a remote-based role accountable for providing education to patients to ensure they have patient-relevant disease and product information as well as an appropriate understanding of the clinical profile. This is a complex position requiring education for prospective patients to facilitate alignment and to ensure patients are supported throughout their journey in a most appropriate, compassionate, ethical and compliant way. The Clinical Associate will be the first point of contact for prospective patients who are interested in learning how to successfully navigate their treatment journey. This position requires strong communication skills to discuss a complex disease state and device as an alternative. Responsibilities Essential Job Functions - Lead efforts to provide patient-relevant disease-state and treatment education to patients. - Utilize motivational interviewing skills to empower patients to advocate for their own health needs. - Proficient communication with patients and internal stakeholders. - Become an expert in a complex disease state and the product device to be able to verbalize its significance to others. - Provide, proactively and in response to requests, relevant, approved patient-oriented disease/product information. Respect the privacy of patients and their caregivers/families and manage all personal information in accordance with all laws, regulations and policies. - Help patients connect with product device physicians local to their area - Act in full compliance with all laws, regulations and policies. - Utilize only approved resources and messages to perform function responsibilities. Qualifications Required Knowledge, Skills, and Abilities - Market, disease and product knowledge - Strong interpersonal communication and presentation skills - Displays empathy with any and all patient communication - Motivational interviewing experience - Dedicated team player with patient-centric orientation - Demonstrated adaptability in ambiguous situations - Compassion and empathy toward patient population that can exhibit significant neurocognitive compromise - Self-starter who is action oriented and timely with follow-up - Proficient working in software programs Job Requirements - Clinical background working directly with patients, experience in the Cardiology space is a benefit - Associate’s degree preferred or work experience equivalent Additional Information MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: - Medical, dental & vision - 401(k)/Roth - Insurance (Basic/Supplemental Life & AD&D) - Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others. Posted Salary Range USD $14.00 - USD $20.00 /Hr. Posting Information Hiring locations: Florida, Georgia, Texas, Wisconsin Posting Ends: 03/04/26 Wage: $22 Certification: LPN or RN

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: - Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. - Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Clinical Financial Case Manager Senior Pharmacy Denial Management (S4) Department: James | Pharmacy Administration Scope/Position Summary The Clinical Financial Case Manager – Senior Pharmacy Denial Management is responsible for managing complex pharmacy-related medication denials across the health system. Key duties include conducting comprehensive clinical reviews, submitting and tracking appeals, and ensuring timely resolution in alignment with payer guidelines. This role serves as a liaison between the pharmacy department and third-party payors, advocating for optimal reimbursement and resolving technical denials. The position requires expertise in navigating electronic medical records, interpreting clinical and billing data, and applying recognized clinical guidelines to support appeals. Additional responsibilities include leading process improvement initiatives, mentoring staff, and collaborating with providers, payors, and internal teams to enhance patient access and protect pharmacy revenue integrity. Minimum Qualifications Minimum 6 years’ experience or relevant healthcare experience required. Bachelor’s degree required. Advanced degree in healthcare or similar field preferred. Experience in finance, insurance, insurance appeals, medication and medical terminology desired. Ability to communicate clearly with others and experience with Microsoft Office, electronic medical records, and intranet/internet navigation tools. Must be highly organized, detail oriented, and able to manage multiple projects at a time. Advanced knowledge of Medicare and commercial insurance reimbursement expected along with strong knowledge of ICD-10 codes. Knowledge in drug billing/coding and reimbursement desired. Excellent verbal and written communication skills desired. Advanced competency in the use of computer-based research and medical record documentation desired Additional Information: Location: Remote Location Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability.

• Leads the Clinical Study Team for assigned projects; may lead one or more clinical studies, from concept to protocol, and achieve corporate objectives and key milestones such as First Patient In, Interim Analysis, Database lock, etc. • Manage external vendors and contract research organizations, may manage internal resources such as Clinical Research Associates (CRAs) and Clinical Trial Assistants (CTAs) • Prepare/Review/Approve study documents such as the Monitoring Manual, Study Operational Manual, Source Data Verifications Plan, and Laboratory Manual • Coordinate and design study materials such as CRFs, patient diaries, study participation cards, and source documents. • Manage operational activities at the study level and monitoring activities (may include routine on-site clinical monitoring) at clinical study sites to assure adherence to GCP, Standard Operating Procedures (SOPs), and study protocols • Negotiate and manage vendor work agreements and site contracts

• Assists in developing plans for research projects and discusses the interpretation of results • Collaborates in the preparation of manuscripts for publications and preparation of grant proposals to sponsoring agencies • Assists in the preparation of amendments to protocols and/or modifications to study design as appropriate • Coordinates the development of forms, questionnaires and the application of research techniques • Assists in writing instructional procedure manuals for study progress, data collection and coding • Reviews journals, abstracts and scientific literature to keep abreast of new developments • Implements and manages all phases of study/protocol • Ensures compliance with protocol guidelines and requirements of regulatory agencies • Establish record-keeping systems • Makes assessments and determinations of participants’ progress in the study • Analyzes, investigates and reports adverse events • Evaluates and interprets collected clinical data as appropriate • Prepares oral or written presentations or reports and analyses setting forth progress trends and provides recommendations or conclusions of the same. • Performs other duties as assigned.