• Serve as the first point of contact for client referrals and inquiries • Actively listen and ask targeted questions to uncover critical details including client objectives and case-specific details that are critical inputs for matching the right physician specialty, experience, and location • Educate clients on appropriate expert selection and service options when needed • Capture required details to prepare a referral for scheduling including: Case type (personal injury, workers’ compensation, auto, liability), Evaluation purpose (causation, treatment appropriateness, end of healing, return to work, disability rating), Jurisdictional requirements (examiner licensure/credentialing, guideline competency, maximum mileage for examinee), Client preferences (turnaround times, post-exam physician consults, budget/pricing expectations) • Complete scheduling for certain referrals as dictated by SOPs • Document referral information in CRM and workflow tools as dictated by SOPs with accuracy and completeness • After understanding referral specifics, recommend potential expert(s) to client based on alignment on desired expertise, availability, jurisdictional, client requirements, and other criteria defined by MDpanel regional leadership • Develop and demonstrate command of MDpanel physician panel and client needs when making recommendations • Once the client confirms the desired physician, handoff order to scheduling team • Partner closely with schedulers to ensure handoff is smooth, timely, and aligned with client and physician requirements • Follow standardized processes, scripts, and tools while exercising judgment to manage unique client needs • Support pull through for national customer contracts as well as local referral sources (e.g., attorney groups). Build trust by positioning self as a knowledgeable resource for clients seeking expert opinions • Balance consultative engagement with speed to meet client urgency • Maintain professionalism in interactions with attorneys, paralegals, and insurance professionals • Work with physicians to confirm capability and availability to service cases within an acceptable fee structure • Capture and document physician fee schedules during outreach, including when availability cannot be confirmed, to ensure accurate records for scheduling and future case matching.

Pivot Strategies is a communications consulting firm that helps organizations navigate complex change and transformation. We partner with some of the world’s most respected companies to strengthen alignment, clarify strategy, and drive successful adoption of new initiatives. Our team brings deep expertise in internal communications, organizational change management, and training, helping leaders connect strategy to execution in ways that resonate with their people and culture. Our values:  - Positive mental attitude: We start with yes, we love to learn and enjoy a challenge. - Better is possible: We uphold premium standards, always put in the extra effort, and go above and beyond.  - Self-care is non-negotiable: We lead with kindness and respect, prioritizing wellbeing to enable our best work. - Be the change: We are quick learners, embrace change and adapt quickly.  - Unapologetically hungry: We are excited by growth and always looking for opportunities. Job description:  We’re looking for a seasoned, strategic, and hands-on Senior Organizational Change Management (OCM) Consultant to join our team. In this role, you will lead large-scale transformation initiatives, serve as a trusted advisor to executive stakeholders, and own end-to-end OCM strategy and delivery. This role requires considerable experience supporting enterprise transformation programs that combine business process change, operational improvements, and enabling technology. The ideal candidate thrives in dynamic environments and is comfortable bringing structure, clarity, and momentum to complex initiatives involving multiple stakeholders, locations, and evolving requirements Things to note: This is a primarily remote position with periodic travel within the United States based on client engagement needs. While Pivot offers a flexible work environment, our flexibility is guided by the requirements of each client engagement, which may include occasional on-site collaboration with client teams. How you’ll make an impact:  - Serve as the OCM lead for complex transformation programs, owning strategy, execution, and client outcomes. - Advise executive sponsors and senior leaders on change risks, stakeholder alignment, and adoption strategies. - Design and deliver comprehensive OCM strategies, including change impact assessments, stakeholder engagement plans, communications, readiness planning, training strategy, and post-go-live reinforcement. - Translate complex operational and technology initiatives into clear, concise communications, executive messaging, and actionable change roadmaps. - Operate as a trusted, self-directed advisor who can quickly assess complex initiatives, identify areas of ambiguity, and bring structure and clarity to moving programs forward. - Facilitate stakeholder alignment sessions across functions and locations to clarify requirements, resolve concerns, and build shared ownership of change outcomes. - Integrate OCM workstreams with PMO timelines, governance structures, and program milestones to ensure change activities support overall program delivery. - Measure and report on change effectiveness using adoption metrics, readiness indicators, feedback loops, and executive dashboards. - Contribute to business development efforts through scoping support, proposal input, and identifying opportunities to expand client relationships.

• Partnering with clients to understand their business goals and support the delivery of Workday solutions • Leveraging problem solving skills to manage issues and risks throughout projects • Testing and troubleshooting business scenarios to ensure the Workday solution meets client needs • Collaborating with cross-functional teams to improve business processes • Monitoring tasks against a project plan and communicating status updates on key deliverables • Supporting change management through communications and training that drive adoption of Workday

We do Consulting Differently The Integrated Health Solutions (IHS) practice at Berkeley Research Group (BRG) provides end-to-end advisory support to healthcare providers, payers, investors, and other stakeholders navigating complex strategic, operational, financial, and clinical challenges. Led by seasoned healthcare executives, operators, physicians, nurses, and other clinicians, IHS partners with organizations to drive sustainable performance improvement and long-term growth through strategic growth, operating model transformation, AI and digital enablement, clinical quality and patient care optimization, and revenue strategy—helping clients build resilient, future-ready healthcare enterprises in an increasingly complex environment.   Our four core service offerings include:  · Clinical and Quality Transformation · Business Transformation Advisory · Margin & Operational Improvement · AI & Digital Solutions BRG’s Clinical and Quality Transformation (CQT) team helps providers improve care for their patients by implementing evidence-based best practices to enhance clinical quality, operational efficiency, and care delivery.  CQT’s broad-based engagements help providers transform how they deliver care through a combination of reduced complications and mortality, optimizing surgery quality and operations, improved throughput and length-of-stay reduction, improved emergency department performance, quality infrastructure enhancements, and more accurate clinical coding and documentation—helping organizations deliver better patient care and outcomes while most effectively utilizing their clinical resources and infrastructure. The Clinical Quality Managing Consultant serves as a subject-matter expert and coach for acute care hospital teams, helping hospitals drive quality and performance improvements across a wide range of clinical areas. This role requires extensive experience in hospital environments and expertise in multiple areas of hospital quality improvement. The BRG Clinical and Quality Transformation (CQT) team helps hospitals improve in a variety of areas including infection reduction, Sepsis care, surgery quality, complication, mortality, and readmissions reductions, and implementation of evidence-based best clinical practices and systems in a variety of areas. In addition, the CQT team helps hospitals improve their clinical data collection and analytics, and optimize their performance on national quality scorecards. The ideal candidate for Clinical Quality Managing Consultant should have exposure and expertise in many of the areas described above. In addition, a working understanding of CMS Care Compare (formerly Hospital Compare), NHSN reporting, QNet data submission, regulatory readiness, and related areas is very helpful. The Clinical Quality Managing Consultant partners with hospital clinical, operational, and executive leaders to analyze and interpret clinical quality data, identify performance gaps, design improvement plans, and implement evidence-based improvement strategies that improve patient care and quality, and strengthen the hospital’s reputation and public quality profile. Flexibility for travel (50-75%) is required for this position. Travel volume is dependent on project and client needs. Responsibilities - Serve as a subject matter expert on hospital quality, patient safety, and evidence-based clinical practices engagements - Analyze and interpret clinical quality data from sources such as CMS Care Compare, NHSN, QNet, and internal hospital systems to identify performance gaps. - Design and implement client workplans plans that address issues such as infection prevention, sepsis care, surgical quality, complications, mortality, and readmissions. - Support regulatory readiness by helping hospitals understand and meet requirements related to State health departments, CMS and other oversight bodies. - Support hospitals in optimizing performance on national quality scorecards, including CMS Care Compare and other public reporting programs. - Translate complex data into actionable insights for hospital leaders and frontline teams. - Monitor progress and evaluate outcomes of improvement initiatives using quantitative and qualitative measures. - Partner with multidisciplinary hospital leaders nursing, physicians, quality teams, operations, and executives to align improvement strategies with organizational goals. - Facilitate cross-departmental collaboration to ensure consistent adoption of evidence-based practices. - Lead or support quality committees, workgroups, and performance-improvement teams within client hospital Qualifications: - Minimum 5-7 years of experience in acute care quality, hospital regulatory reporting, infection prevention, and/or hospital performance improvement. - Bachelor’s degree required in Nursing, Public Health, Healthcare Administration, Health Information Management, or a closely related field. - Advanced degree (MPH, MHA, MSN, MBA, or similar) preferred but not required. - Professional certification such as CPHQ, CIC, or Lean/Six Sigma strongly preferred. - Demonstrated knowledge of CMS public reporting programs, NHSN surveillance, and QNet/QualityNet data submission preferred. - · Strong analytical skills with the ability to interpret complex quality and regulatory data. - Excellent communication, coaching, and facilitation skills to support the hospital’s clinical and operational team. Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship. Managing Consultant Salary Range: $ 120,000 - $ 165,000 Job title and compensation to be determined based on qualifications and experience.   #LI-JQ1| #LI-Remote About BRG BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apart—and gets you ahead. At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world. At BRG, we don’t just show you what’s possible. We’re built to help you make it happen. BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.