• Create detailed and comprehensive test cases/plans. • Design, develop and execute Automation scripts and Manual investigation, to solve Backend users issues. • Root cause analysis of existing test script failures, product issues. • Identification of current test script deficiencies for additional scripted coverage. • Investigatory testing of unreleased features including defining requirements, behavior and impact.

• Work across all stages of the software development lifecycle with a focus on quality; • Plan, develop and execute manual and automated test cases; • Work with automation tools; • Review and evaluate unit and integration tests; • Provide technical feedback on code quality and test coverage; • Collaborate with development and product teams to ensure highly reliable deliveries.

• Own the creation of high-quality technical content: blog posts, guides, whitepapers, case studies, and scripts • Translate complex QA and engineering concepts into clear, engaging content • Develop and maintain a consistent technical voice across platforms • Analyze content performance and continuously improve topics, formats, and messaging Video & Public Presence • Record educational and thought leadership videos for YouTube, LinkedIn, TikTok, and other platforms • Present confidently on camera (no editing required - production support provided) • Turn previously written content into video-first content where appropriate Technical Accuracy & Quality Control • Perform quality checks on all technical content • Review, edit, and refine written materials to ensure technical accuracy and brand consistency • Validate examples, workflows, and claims from an engineering perspective Leadership & Collaboration • Lead and mentor a team of content writers • Provide structured feedback and raise the quality bar across the team • Work closely with multiple departments to align messaging with product capabilities • Help define the technical content roadmap

• Define and own QA standards, scope, and quality benchmarks across all teams. • Establish scalable QA processes that support rapid growth and complex regulatory requirements. • Drive continuous improvement of QA practices, automation strategy, and documentation. • Act as the quality champion across engineering, onboarding, and delivery functions. • Mentor engineers and influence cross-functional teams to adopt quality-first approaches. • Own quality assurance for client onboarding across multiple platforms and configurations. • Validate real-world onboarding scenarios to ensure systems behave correctly in production-like environments. • Design and build BDD automation frameworks using Playwright, Cucumber, and Page Object Model (POM) principles. • Implement automation using Java, Maven, and Gherkin. • Create reusable page objects, step definitions, selectors, and validation layers. • Perform functional, regression, UI, backend, and end-to-end testing. • Execute both manual and automated test cases with a high level of precision. • Design and execute API tests using Postman and REST Assured. • Perform database validation using SQL and JDBC across PostgreSQL and Oracle. • Collaborate closely with Product, Engineering, and Onboarding teams to ensure seamless delivery. • Track defects, progress, and test execution using Jira and version control tools. • Ensure all delivered software is secure, scalable, maintainable, and meets acceptance criteria.