Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. BThe Opportunity The basic function of this position is to manage and assume full responsibility for the performance of the Lending Operations Center, including all supported lines of business. This includes ensuring effective staffing, meeting budgetary requirements, and driving operational excellence through continuous analysis, action planning, and performance management. The incumbent must also ensure that all underwriting, loan decisioning, and lending activities adhere to established standards, policies, procedures, and regulatory requirements. In addition, this role requires strong expertise in consumer lending, with deep proficiency in underwriting and credit decisioning, as well as experience implementing emerging lending strategies such as AI‑driven auto‑decisioning. The incumbent is responsible for guiding and influencing the organization’s lending strategy—ensuring the quality, consistency, and risk alignment of lending practices—and for aligning day‑to‑day underwriting and servicing activities with growth, profitability, and overall portfolio performance objectives. The position requires fostering positive relationships with clients and both internal and external business partners, managing a combination of onsite and remote teams, and anticipating future operational, product, and workforce needs. The incumbent must proactively recommend enhancements that ensure Lending Operations, lending products, and employee capabilities remain modern, competitive, and aligned with organizational goals. Day in the Life - Manage the day-to-day operations of the Lending Operations Center, including all KPIs, development of staff, and employee engagement. - Analyze operations and make recommendations to increase effectiveness, productivity, and quality of service on an ongoing basis. - Provide a high standard of customer service for internal and external customers. Develop and maintain good working relationships with clients as well as internal and external customers of the business. - Work with Training to provide timely, high-quality training through a variety of channels to new and existing employees and recommend, plan, and administer motivational programs for staff. - Handle complex service issues with members, financial institutions, external clients and regions; respond to written and verbal customer complaints as needed. Visit clients to determine servicing requirements, establish procedures, work through difficult issues and nurture relationships as required by the business. - Provide and maintain contingency “back-up” with specific and special emphasis on business resumption as part of Velera’s Business Continuity Plan (BCP). Ensure all employee records are current for BCP. - Review and analyze all statistical reports, and dashboards and create strategies based on the data to improve Lending Operations Center performance. - Strategically align with Workforce Management to achieve service-level goals, staffing requirements, and cross-training needs. - Work with Technology to ensure the integrity of all systems the Lending Operations Center utilizes. - Work with the Strategic Initiatives team to recommend improvements to the functionality of lending applications that will enhance the customer experience and provide efficiencies to the Lending Operations staff. - Recommend and implement techniques encouraging inter-departmental and intra-departmental teamwork. Conduct routine department meetings to ensure that staff is informed of department and company issues, and to maintain positive department morale. - Participate in the budget planning process and meet budgetary requirements throughout the fiscal year. - Actively supports Velera strategic future, business plan, culture, and leadership practices. - Manage and/or oversee any special projects as assigned by management. - Serve as backup to Contact Center VP Disputes & Lending Operations in his/her absence. - Perform other duties as assigned. Supervisory Responsibility - Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures - Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff - Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement - Direct staff, to ensure that all duties are performed according to department performance standards Qualifications - Bachelor's Degree in related field preferably in Business or equivalent combination of education and experience required or equivalent contact center management years of experience. - Minimum five (5) years management experience with three (3) years of management experience in a call center required. - Minimum of five (5) years experience in lending underwriting direct and indirect consumer loans and financial services industry required. - Experience with loan underwriting and credit decisioning required. Physical Demands - While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear - Specific vision abilities required by this job include close vision - Ability to occasionally lift/move up to 25 pounds - Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. Knowledge, Skills, & Abilities - Demonstrate behaviors based on Velera values: Dedication, Collaboration, Belonging, Curiosity, and Integrity - Proven knowledge of consumer underwriting and evaluating credit risk, underwriting and/or lending origination systems preferred - Proven leadership skills and organizational skills required - PC/Windows-based software experience required with proficiency in Word, Excel and project management software - Familiarity with ACD, IVR and call management software and scheduling packages required - Thorough knowledge of indirect lending, dealer submission, underwriting/funding processes preferred. - Ability to utilize personal computer, calculator, telephone, fax, copier and other standard office equipment - Ability to communicate effectively in both written and verbal formats with individuals or groups and make presentations utilizing a variety of audio/visual aids - Ability to exercise discretion and independent judgment in making decisions and interact positively and professionally with all levels of management, staff, members/clients and vendors - Ability to exercise strong leadership skills, problem-solving skills, negotiation skills and influence others - Ability to manage multiple projects, work in a fast-paced environment, meet deadlines and consistently demonstrate strong reasoning and analytical skills - Ability to be available 24 hours a day, 7 days a week in the event of an emergency About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $82,700.00 - $105,400.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Fully Remote - Work from anywhere 🌍 Flexible hours - Choose your own schedule ⏰ No Base Salary - Uncapped commission means unlimited earning potential! 💸 We're looking for the best managers USA has to offer! If you like the idea of taking control of your earnings, keep reading... About us: Grail Talent is an Influencer Management Agency that connects our diverse and carefully curated roster of content creators with digital marketing opportunities, working with brands and record labels to advertise products and music on social media through influencer promotion and performance marketing. We work with some of the biggest players in Music and New Media, including Sony Music Entertainment and Amazon Prime Video, to help promote the next viral sensation or hit show. In doing so, we are shaping the future of how digital marketing budgets are spent; delivering dynamic and creative promotional campaigns across a variety of social media channels such as TikTok and Instagram, and measuring their impact with detailed analytics. Job Summary: As an Influencer Talent Manager, you will be responsible for managing the careers of our creators, helping them grow their audience and monetise their content. Using our in-house software and your own expertise, you will also be responsible for negotiating deals with brands/record labels and developing content strategies for our clients. What You’ll Do: - Manage & Scale Creators: Oversee influencer portfolios and help talent grow their platform presence while securing brand deals. - Talent Acquisition: Scout and sign new creators, focusing on emerging and established influencers. - Foster Brand Relationships: Build and nurture strong partnerships with brands and agencies to book top talent for campaigns. - Strategic Growth: Collaborate with internal teams to shape the overall strategy and expand Grail’s talent roster. - Autonomous & Flexible Work: Thrive in a dynamic, fast-paced environment while having the flexibility to work independently and remotely. About you: - Already very familiar with large social media platforms such as TikTok and Instagram - Excellent communication and negotiation skills - Ready to hustle to get the job done - Ability to work autonomously and drive your own agenda Bonus: Experience with talent management, social media influencers, sales or marketing agencies! Why Join Grail Talent? - Unlimited Earning Potential: Your income directly reflects your performance, with uncapped commission earnings. - Work with Global Brands: Collaborate with top brands like Amazon, Gucci, and Sony Music to execute major influencer marketing campaigns. - Career Growth: Join a growing company with the opportunity to lead and shape the influencer management team. - Flexible Work Environment: Enjoy flexibility with remote work options and the ability to manage your own schedule. - Creative & Collaborative Culture: Work with a dynamic, passionate team that values innovation and creativity. Ready to Make an Impact? If you’re excited about shaping the careers of Instagram influencers and want to help lead the future of influencer marketing, we’d love to hear from you! Please submit your resume along with a cover letter detailing your experience and qualifications.

• Managing the overall care management of patient panel by leveraging experience, expertise, and knowledge in both the nursing field and value-based care operations. • Establishing trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration throughout their care journey. • Serving as an advocate and community liaison for patients to ensure proper and timely resources and support while navigating the health care system and maintaining compliance with the primary care team’s/nephrologist’s treatment plan. • Performing assessments and identifying the needs, including social determinants of health, of panel patients and caregivers based on values, care goals, and individual preferences, and translating these into patient-centric actionable care plans through comprehensive evaluations. • Coordinating the interdisciplinary approach to achieving continuity of care and reducing fragmentation, focusing on kidney disease progression management, utilization management, and provider coordination through active care plan management. • Monitoring and evaluating the effectiveness of care management plans regularly, modifying interventions as necessary. • Following evidence-based care management guidelines and established workflow protocols to deliver high quality, efficient, patient-centered care that aligns with Evergreen’s goals, quality metrics, and regulatory and payer requirements. • Collaborating with physician partners, community providers, APPs, and other clinical disciplines to create, implement, and manage integrated care plans. • Identifying cost-effective measures for patients that support value-based care goals of improving patient outcomes and quality while effectively managing resource utilization. • Facilitating patient and caregiver education on treatment options and empowering patients to make informed decisions about their care. • Supporting seamless transitions of care as patients move between care settings, proactively addressing potential barriers and collaborating with IDTs. • Actively participating in clinical huddles, and patient care conferences for patients under your care management as needed. • Engaging in continuous, organizational process improvement to identify opportunities for improvement and execute action plans to optimize care management workflows, patient engagement processes, customer/patient care efforts, and other protocols. • Preparing reports and other deliverables to communicate program changes or developments to appropriate stakeholders. • Collecting data to prepare and deliver reports alongside program leaders on program success, patient outcomes, and patient/caregiver satisfaction. • Other duties consistent with this role, as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Hi, we're Oscar. We're hiring a Manager, Network Contracting & Services to join our Northeast Network team. You will be responsible for leading a team of direct and indirect reports focused on: - Negotiating, executing, and analyzing contracts with large, national and/or complex healthcare group/system providers. - Maintaining and enhancing the provider network while meeting accessibility, quality, and financial goals. - Handling dispute resolution and settlement negotiations, ensuring compliance with company standards and regulatory requirements. - Leveraging extensive negotiation skills and working knowledge of provider financial issues to optimize contracts. - Collaborating with providers, hospitals, and health systems to achieve successful contracting outcomes. - Supporting cost-saving initiatives and the growth of the provider network for a defined market or region. You will report into the Director, Northeast Network. Work Location: This is a remote position based in the field, open to candidates who reside in: Ohio, Michigan, or Pennsylvania. Your daily work will involve a blend of work from your home office and frequent local travel for client meetings. Occasional travel may be required for team meetings and company events. #LI-Remote Travel Expectation: 15% Pay Transparency: The base pay for this role is: $100,060 - $132,040 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses. Responsibilities - Help inform and drive implementation of contracting strategies in partnership with Market Leaders. - Lead contract settlement negotiations, striving to reach mutually beneficial agreements with providers. - Manage and negotiate complex contracts with healthcare providers, focusing on favorable terms and compliance. - Work cross-functionally with a team of contracting managers, associates, and specialists. - Conduct comprehensive reviews and analyses of provider contracts, identifying areas for improvement. - Utilize working knowledge of provider financial issues and competitor strategies to inform decisions. - Drive implementation of contracting policies and workflows; ensure effective contracting processes are in place. - Monitor and analyze key metrics for network performance, cost, and provider satisfaction. - Ensure timely resolution of provider issues related to contract terms, reimbursement, and network participation. - Build and maintain positive relationships with healthcare providers. - Compliance with all applicable laws and regulations. - Other duties as assigned. Qualifications - 6+ years in healthcare network contracting, including executing contracts with health systems, hospitals, or national providers. - 4+ years of experience managing complex Provider Network strategies and negotiating complex contracts. - 3+ years experience in Health Insurance (Individual and/or ACA Market Place) and/or Healthcare industry. Bonus Points - Bachelor's degree or equivalent professional working experience. - 3+ years of leadership experience. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.