• Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation. • Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations. • Ensures that implementations are completed on time, within budget, and meet client expectations. • Provides input to strategic decisions that affect the implementation processes and team members. • Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training. • Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures. • Accountable for customer satisfaction of the client implementation. • Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support. • Maintain a comprehensive understanding of business challenges faced by customers. • Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary. • 10% travel may be required.

• Negotiate simple and complex customer, commercial, and strategic agreements, including GPO, IDN, Data Privacy/Security, Clinical Study, partnership, and vendor agreements, in a diplomatic manner that protects the company and balances business, financial, and legal objectives. • Keep Legal, Sales, Operations, and Executive personnel apprised of legal and healthcare compliance issues (e.g., AKS/Stark) and negotiated terms, applying a working knowledge of how contract terms impact Revenue Recognition. • Tackle complex problems of broad scope where analysis requires an in-depth evaluation of various factors. Work in collaboration with the Head of Contracts while exercising independent judgment in escalating issues. • Serve as a power user for the Ironclad CLM; identify opportunities to automate workflows, improve template modularity, and streamline the quote-to-contract lifecycle. • Lead the development, implementation, and communication of process improvements. Enforce existing contracting rules and provide a clear conduit for the resolution of legal questions. • Develop and maintain in-depth knowledge of business unit operations and strategic goals, applying this knowledge when drafting and negotiating to ensure contracts support Ceribell’s growth. • Identify significant legal issues in incoming deals and partner with stakeholders to prioritize drafting and review. Manage workflows to ensure contracts are delivered timely and accurately in a fast-paced, changing environment. • Other responsibilities as assigned by your Manager.

• Manage day-to-day operations of the WordPress / WooCommerce store • Maintain product listings, pricing, categories, and descriptions • Ensure product pages are optimized for SEO and conversion • Manage plugins, updates, and overall WooCommerce functionality • Manage product inventory and stock levels • Maintain SKUs, product variations, and attributes • Coordinate product launches and updates • Monitor stock alerts and reorder thresholds • Improve site speed, performance, and UX • Optimize checkout flows and reduce cart abandonment • Implement landing pages and promotional campaigns • Monitor order processing workflows • Oversee shipping integration and fulfillment tools • Ensure smooth checkout and order tracking experience • Implement promotions, coupons, bundles, and upsells • Support email marketing integrations • Assist with SEO optimization of product pages and blog content • Monitor store performance and KPIs • Analyze sales data and customer behavior • Identify opportunities to improve conversion and revenue

• Provide technical support for large cold storage projects, including construction drawing design, equipment selection, and system optimization. • Lead the design and implementation of refrigeration systems, especially CO2 systems, ensuring technical feasibility and advanced performance. • Deliver comprehensive solutions, participate in client presentations, technical exchanges, and project bidding activities. • Track industry trends in refrigeration technology, analyze the characteristics of mainstream brand products, and provide technical recommendations for projects. • Coordinate internal and external resources to facilitate project implementation, supporting the sales team in technical client communications. • Promote cross-departmental collaboration and contribute to technical standardization and knowledge sharing.