• Maintain and evolve living journey maps and service blueprints • Facilitate journey-based working groups • Partner with product squads on high-impact initiatives • Surface and document cross-squad dependencies, handoffs, and risks • Connect qualitative and quantitative insights to journey artifacts • Support adoption of journey-first ways of working • Collaborate with the Journey Management Tiger Team and Design System partners • Track journey health over time and contribute to quarterly reviews

• Lead AI-enabled design workflows • Build and maintain our AI prototyping starter kits, repos, and conventions • Write internal scripts, tools, and workflows that accelerate how the Product Design team works • Experiment with MCP Apps (ext-apps) and emerging agent UI patterns — helping establish how Kong designs for AI-native and agent-driven experiences • Stay close to what's emerging in AI tooling and enable the team on the latest best practices • Build trusted, ongoing relationships with frontend engineers • Help reduce drift between design and implementation systems, in service of both teams • Collaborate with your design systems colleagues, designers, and engineers to identify or revamp reusable patterns • Audit and identify opportunities to reduce one-off patterns and improve cross-product cohesion • Contribute to documentation, usage guidance, and governance — and enable the team effectively on changes • Help establish a high standard for visual quality, interaction design, and usability across technical product experiences • Bring strong judgment around when to follow conventions versus when to push forward • Partner with designers to improve consistency, polish, and accessibility

• Own and execute design requests across the US including marketing assets to product visuals and internal communications. • Maintain high design standards as a multidisciplinary midweight • Collaborate across Marketing, Product, Operations, GTM, and Partnerships to create assets that drive measurable impact. • Advance Heidi’s design system and ensure visual consistency across all touchpoints. • Proactively identify areas of improvement and improve design workflows and brand expressions. • Work on a global level with teammates across various timezones to maintain seamless design continuity and high-quality standards. • Contribute to strategic design initiatives such as new product launches, campaigns, or brand evolution projects.

• Working with our Hyperscale project delivery teams to develop design processes and systems, aimed specifically to support this type of large construction project and the end user clients. • Working with the internal product owners to define how product information is defined for use by external teams, and how this is maintained and continually improved. • Develop expert knowledge of design processes for Hyperscale projects and train project teams in the use of systems and processes to support the most efficient delivery. • Builds effective relationships with global stakeholders for Planning Inputs into strategic business cases. • Plans large scale and/or complex programs often leading multiple functional teams (internally and externally) to deliver strategic business cases. • Works extensively with internal and external global stakeholders and likely to work with customers to build effective relationships and define effective processes. • Work with teams to develop and use risk management tools. • Responsible for delivery of company wide/regional strategic process development, with other program managers.