- Own the lifecycle of enterprise business applications, including selection, implementation, optimization, upgrades, and retirement. - Develop and maintain the roadmap for business systems to ensure alignment with organizational goals and evolving business needs. - Partner with business stakeholders to gather requirements, identify process improvements, and translate needs into scalable technology solutions. - Lead or coordinate application implementations, enhancements, integrations, and system upgrades across the application ecosystem. - Establish and maintain governance processes for system configuration, access controls, change management, and release management. - Monitor application performance, system usage, and data quality to ensure reliability, usability, and continuous improvement. - Manage relationships with application vendors, including support coordination, licensing, renewals, and performance evaluation. - Ensure applications comply with organizational security standards, data governance practices, and regulatory requirements. **

Job Description: The Manager, Professional Services Delivery, is responsible for successful delivery of solutions for clients and successful delivery of business results. - Collaborate effectively with team members, stakeholders, and clients to ensure successful project delivery. - Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows. - Lead through data driven analysis of business results - Leverage key performance indicators and data to make business decisions, including resourcing, project overrun risk and scope management - Collaborate with Sales as needed to assist with project estimates and customer inquiries. - Provide management, coaching, and leadership to the team and create and maintain a positive team culture. - Oversee the implementation of model and methodology best practices - Act as an escalation point for the team, collaborating with clients and sales teams to align project estimates and delivery expectations. - Travel up to 50%. - Perform other duties that support the overall objective of the position. Education Required: - Bachelor’s degree in business, Information Technology, or a related field. - Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: - 7+ years project implementation professional services, healthcare consulting, project management, or a customer-facing role. - Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting. License/Certification Required: - NextGen Certification in EHR,EPM or other relevant product certifications within 6 months of hire. - Maintain and renew certification. Knowledge, Skills & Abilities: - Knowledge of: Strong understanding of the professional services landscape, including both internal and partner-provided services. Implementation strategies and activities that promote long-term customer loyalty, In depth knowledge of the health care industry including at least: Revenue Cycle Management, Clinical/Patient Care Operations, Best Practices Processes and Workflows, Analytics and HITECH and MACRA legislation and related programs and regulations. Change leadership techniques and organizational governance structures. - Skill in: Strong operational management, and communication/presentation. Client facing, analytical, problem-solving and troubleshooting skills. Teamwork and leadership skills. - Ability to: Lead collaboration across functions throughout the organization, manage complex projects and multi-stakeholder engagements, present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Overview Sodexo has an opening for a Senior Manager Safety Systems & Tools (Food) to join our team. The successful candidate will manage and execute on the development, implementation and training of the primary injury metrics tracking system and other safety incident reporting tools or systems for Quality Assurance and Food Safety, as well as Health & Safety. This is a remote position. Candidates should reside near a major airport. This position requires significant travel 50%-60% within North America. What You'll Do Key responsibilities: Lead deployment of Sodexo’s Digital Food Safety Solution as well as FSMA 204 Solution. - Work with Digital Food Safety Vendor and Unit to define system configuration, develop communications (internal & external) and training related personnel. - Partners with business leaders and employees to continuously improve DFS - Create and control all program documents that support digital food safety. - Develop, Evolve and deploy all DFS/FSMA 204 reporting including, but not limited to all reporting to be used for operational excellence when it relates to DFS - Establish reporting to meet the guidelines of FSMA 204 - New and updated reports for food safety teams, in-segment and corporate as it relates to Food Safety Performance - Project management on assigned program tracks relative to the “New” Safety System What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Key qualifications include - Bachelor’s degree or equivalent experience - Minimum 5 years of Food Safety &/or HSE experience - Ability to lead, motivate and influence others to achieve Safety objectives with limited support staff is critical - Understanding of applicable Food Safety and HSE Processes especially experience digitizing tasks - HACCP experience including deploying electronic food safety programs - Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills. - Decision-making ability Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 5 yearsMinimum Functional Experience - 3 years

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. BThe Opportunity The basic function of this position is to manage and assume full responsibility for the performance of the Lending Operations Center, including all supported lines of business. This includes ensuring effective staffing, meeting budgetary requirements, and driving operational excellence through continuous analysis, action planning, and performance management. The incumbent must also ensure that all underwriting, loan decisioning, and lending activities adhere to established standards, policies, procedures, and regulatory requirements. In addition, this role requires strong expertise in consumer lending, with deep proficiency in underwriting and credit decisioning, as well as experience implementing emerging lending strategies such as AI‑driven auto‑decisioning. The incumbent is responsible for guiding and influencing the organization’s lending strategy—ensuring the quality, consistency, and risk alignment of lending practices—and for aligning day‑to‑day underwriting and servicing activities with growth, profitability, and overall portfolio performance objectives. The position requires fostering positive relationships with clients and both internal and external business partners, managing a combination of onsite and remote teams, and anticipating future operational, product, and workforce needs. The incumbent must proactively recommend enhancements that ensure Lending Operations, lending products, and employee capabilities remain modern, competitive, and aligned with organizational goals. Day in the Life - Manage the day-to-day operations of the Lending Operations Center, including all KPIs, development of staff, and employee engagement. - Analyze operations and make recommendations to increase effectiveness, productivity, and quality of service on an ongoing basis. - Provide a high standard of customer service for internal and external customers. Develop and maintain good working relationships with clients as well as internal and external customers of the business. - Work with Training to provide timely, high-quality training through a variety of channels to new and existing employees and recommend, plan, and administer motivational programs for staff. - Handle complex service issues with members, financial institutions, external clients and regions; respond to written and verbal customer complaints as needed. Visit clients to determine servicing requirements, establish procedures, work through difficult issues and nurture relationships as required by the business. - Provide and maintain contingency “back-up” with specific and special emphasis on business resumption as part of Velera’s Business Continuity Plan (BCP). Ensure all employee records are current for BCP. - Review and analyze all statistical reports, and dashboards and create strategies based on the data to improve Lending Operations Center performance. - Strategically align with Workforce Management to achieve service-level goals, staffing requirements, and cross-training needs. - Work with Technology to ensure the integrity of all systems the Lending Operations Center utilizes. - Work with the Strategic Initiatives team to recommend improvements to the functionality of lending applications that will enhance the customer experience and provide efficiencies to the Lending Operations staff. - Recommend and implement techniques encouraging inter-departmental and intra-departmental teamwork. Conduct routine department meetings to ensure that staff is informed of department and company issues, and to maintain positive department morale. - Participate in the budget planning process and meet budgetary requirements throughout the fiscal year. - Actively supports Velera strategic future, business plan, culture, and leadership practices. - Manage and/or oversee any special projects as assigned by management. - Serve as backup to Contact Center VP Disputes & Lending Operations in his/her absence. - Perform other duties as assigned. Supervisory Responsibility - Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures - Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff - Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement - Direct staff, to ensure that all duties are performed according to department performance standards Qualifications - Bachelor's Degree in related field preferably in Business or equivalent combination of education and experience required or equivalent contact center management years of experience. - Minimum five (5) years management experience with three (3) years of management experience in a call center required. - Minimum of five (5) years experience in lending underwriting direct and indirect consumer loans and financial services industry required. - Experience with loan underwriting and credit decisioning required. Physical Demands - While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear - Specific vision abilities required by this job include close vision - Ability to occasionally lift/move up to 25 pounds - Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. Knowledge, Skills, & Abilities - Demonstrate behaviors based on Velera values: Dedication, Collaboration, Belonging, Curiosity, and Integrity - Proven knowledge of consumer underwriting and evaluating credit risk, underwriting and/or lending origination systems preferred - Proven leadership skills and organizational skills required - PC/Windows-based software experience required with proficiency in Word, Excel and project management software - Familiarity with ACD, IVR and call management software and scheduling packages required - Thorough knowledge of indirect lending, dealer submission, underwriting/funding processes preferred. - Ability to utilize personal computer, calculator, telephone, fax, copier and other standard office equipment - Ability to communicate effectively in both written and verbal formats with individuals or groups and make presentations utilizing a variety of audio/visual aids - Ability to exercise discretion and independent judgment in making decisions and interact positively and professionally with all levels of management, staff, members/clients and vendors - Ability to exercise strong leadership skills, problem-solving skills, negotiation skills and influence others - Ability to manage multiple projects, work in a fast-paced environment, meet deadlines and consistently demonstrate strong reasoning and analytical skills - Ability to be available 24 hours a day, 7 days a week in the event of an emergency About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $82,700.00 - $105,400.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.