• Inform and drive execution of Highmark Health's SDoH strategy • Lead a team in developing and implementing innovative programs • Collaborate with key stakeholders to improve health outcomes • Establish performance metrics and evaluation frameworks for SDoH programs • Analyze data to inform strategic decision-making

• Lead the end-to-end analytics for CAHPS and HOS, ensuring clarity, rigor, and timeliness across all deliverables • Oversee core capabilities including: Survey measure forecasting and performance modeling, Member-level and plan-level insights, Response likelihood models and risk profiling, Promoter/detractor segmentation and experience drivers, NLP-based insights from CAHPS Gaps, Pulse, and other feedback sources, • Connect analytics insights to operational strategy with clarity, accuracy, and executive-ready storytelling • Serve as the primary analytics partner to Stars CAHPS/HOS leadership, aligning on objectives, informed risks, and strategic opportunities • Act as a thought leader to shape strategy, identify innovation opportunities, and translate evolving business or regulatory needs into actionable analytics roadmaps • Strengthen cross-functional collaboration across Stars, Stars-adjacent teams, product, clinical and operational partners, and enterprise analytics groups • Provide analytics oversight related to CAHPS/HOS vendor partners ensuring methodological rigor, data integrity, and performance accountability • Contribute to modernization and long-term capability planning (e.g., new modeling approaches, new data sources, platform/tool enhancements) • Prepare and deliver materials for the highest levels of company leadership, ensuring alignment of message, timing, confidence, and risk framing • Synthesize complex analytics into clear narratives that support informed decision-making in high-stakes settings

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. Leading the marketing strategy efforts for Protective’s growing asset protection division and our enterprise and operations marketing support, this position drives the development and commercialization of holistic value propositions to achieve business growth. This role leverages industry expertise and commercial awareness to align marketing strategies with business goals, ensuring impactful outcomes, sustainable growth and competitive advantage. The Sr. Director of marketing strategy is responsible for a team that develops and executes strategic marketing initiatives that drive financial and operational performance across their respective lines of business. The role will partner with executive leadership in product development, sales, HR, operations, business strategy and the Protective Foundation to leverage insights and build go to market plans. This role will be titled "Sr Dir Prod & Channel" within our organization. Responsibilities - Translates divisional strategy into actionable marketing plans that deliver measurable impact on business performance. - Leads teams of line of business marketing strategists, ensuring alignment and integration of marketing initiatives across multiple segments. - Maintains comprehensive understanding of internal and industry standards, market dynamics, and regulatory environment. - Applies commercial insights to identify opportunities for innovation and differentiation in marketing approaches. - Drives financial and operational performance through effective resource allocation, cost-benefit analysis, and oversight. - Negotiates with and influences senior executives within and outside the department to ensure strategic alignment and common, achievable goals are set for the department. Relationships and Communication - Establishes and maintains close working relationships with management throughout the company, particularly focusing on partnering with line of business stakeholders within the asset protection and operations areas as well as our corporate functions. - Builds collaboration within own team as well as across the marketing department to achieve common goals and best possible outcomes. - Leads team to ensure clear and positive information flow back and forth between line of business stakeholders and marketing at all levels. - Works closely with asset protection and operations leadership to provide a constant flow of information including progress on key initiatives. - Effectively communicates with all levels of the organization. Leadership, Talent and Development - Provides strong leadership by setting, communicating and modeling high standards of performance and professionalism, developing and maintaining a high level of personal credibility and work ethic with coworkers, direct reports and staff and demonstrating consistent sound judgment. - Creates a positive culture within the organization stressing company values, results, teamwork, development, accountability and professionalism. - Recruits and develops talent for the future by encouraging stretch assignments, supporting training and development and encouraging a coaching environment. - Mentors key talent for development into future roles. Performance Management, Risk Management, Governance and Financial Management - Effectively manages investments in various strategic initiatives while also managing routine operational expenses in collaboration with campaign strategy. - Monitors issues, performance and standards. Takes appropriate actions such as re-establishing priorities, re-allocating resources or coordinating with other areas to expedite completion of initiatives and maintenance of an efficient and productive organization. - Demonstrates a high level of financial literacy to effectively manage expenses and capital spending. - Performs careful, well-analyzed and researched cost-benefit analysis to drive decision making and provides subsequent outcomes-based updates. Business Acumen and Impact - Accountable for the performance and results of the line of business marketing strategy group within the division. - Maintains general understanding of internal and industry standards, market dynamics, and regulatory environment. - Leverages customer and industry insights to identify opportunities for differentiation in marketing approach. Knowledge, Skills and Experience - An undergraduate degree in marketing or other quantitative discipline is required; a Master’s degree or MBA is preferred. - 10 to 15 years of experience in a senior marketing role. Prior experience within asset protection or property and casualty is preferred. - Integrity and strong interpersonal skills are essential to succeed. Respect for others’ ideas in the workplace is critical, and diplomacy and motivational skills are necessary. - The successful candidate should be a good listener with a commitment to service and support. They should develop talent and lead strong talent within the organization for future growth. - A well-respected, entrepreneurial professional with proven skills in strategic thinking, long- and short-term planning, team-building, problem solving and decision making. - Demonstrated ability to collaborate with others and build business relationships with other senior executives. - Provides industry advice and expertise to solve complex problems and issues. - Strong negotiation and facilitation skills with the ability to motivate, persuade and build consensus. Salary $124,500 - $200,000 a year. Protective’s targeted salary range for this position is $124,500 to $200,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits - Comprehensive health, dental and vision insurance. - Mental health benefits and an employee assistance program. - Variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). - Contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. - Encouragement to engage in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Accommodations for Applicants with a Disability If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected] . This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. Equal Opportunity Employer We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Serve as the senior level liaison for large and complex clients within the Employer segment • Interface with Executive Leadership both internally and externally • Grow business through renewal, retention, and up-sell of existing clients • Assist the strategic account team as the quarterback and have full ownership for client satisfaction and service delivery • Influence client up-sell opportunities through utilizing consultative selling skills • Develop and deliver quarterly and annual reporting to clients on their drug trend and financial performance • Formulate responses to Request for Proposals (RFPs) through collaboration with primary internal partners • Execute client renewals by building relationships with key client stakeholders • Interact and influence senior leaders within the Enterprise