• Monitor rental payments and track tenant payment status. • Track and categorize property-related expenses. • Maintain property inventories with descriptions and allocation to specific units. • Assist with rental listing postings on Zillow, social media, Airbnb, and other platforms. • Communicate with vendors, including Spanish-speaking vendors using translation tools. • Create master Google Drive folders for each property and mirror them on local devices. • Organize, upload, and properly categorize all property and business documents. • Research free or cost-effective alternatives to current tools. • Manage and coordinate medical appointments, therapy schedules, and reminders. • Participate in Google Meet work sessions and scheduled check-ins.

• Seeking a technically strong Ad Operations Specialist with deep experience in programmatic advertising across both DSP and SSP environments • Hands-on expertise in AdTech infrastructure, campaign execution, troubleshooting, and cross-functional coordination between technical and commercial stakeholders • Execution-focused, client-facing when needed • Strong problem-solving capability in complex programmatic environments

• Understand plan formulary design and rebate potentials for client specific set ups. • Analyze claims data to ensure the accuracy of group purchasing organization (GPO) rebate processing, direct contracts with pharmaceutical manufacturers, and establish recommendations to clients for rebate optimization. • Provide sales and request for proposal (RFP) support for prospective clients, client renewals, and market checks. • Work closely with the Navitus Finance and Underwriting teams to assist with evaluating rebates and manage risk in pricing. • Support contract review, data entry, evaluation, and reconciliation of Navitus client rebate financial guarantees. • Understand the department and customer business needs and facilitate successful delivery of information for decision-making. • Serve as direct contact for Navitus Client Services attending client calls as needed regarding client specific rebate reporting, rebate guarantee questions, and data analysis. • Coordinate with Analytics on the maintenance of the Navitus 3D Rebate reporting environments. • Assist in managing new rebate program initiatives and the expansion of rebate forecasting. • Serve as the Navitus representative and subject matter expert for Navitus audits, to include internal, external, manufacturer, client, and regulatory program audits. • Lead and coordinate Government-related or regulated reporting for internal use and client requirements. • Maintain a basic understanding of pharmaceutical manufacturer rebate contracts, submissions and all deliverables to trade or third-party entities. • Review GPO strategy and pharmaceutical manufacturer contracts to accurately set up and maintain parameters in the rebate processing system, and correctly allocate rebate payments. • Other duties as assigned

• Function as the key liaison between the applications team and business stakeholders. Gather ongoing feedback to fine-tune platform strategy and champion change management and training to drive adoption. • Oversee application managers for Salesforce, SAP/AI Joule for Service, and Pronto Forms to ensure optimal configuration aligning with Service processes. • Deeply analyze SAP, AI Joule, and Salesforce systems and data to continuously develop automations that enhance the efficiency of internal and customer-facing processes. • Collaborate closely with teams at headquarters to implement global process automation within SAP/AI Joule/Salesforce that integrates with Service operations. • Utilize Monday.com selectively for workflow automation only when immediate SAP/AI Joule/Salesforce solutions are not feasible. Collaborate cross-functionally to eventually transition these use cases to core platforms. • Pursue opportunities for bidirectional integrations between SAP/Joule, Salesforce, Outlook, and Teams to allow existing operational systems to augment existing platforms through integrated workflows. • Partner with departments across the organization to ensure all key customer and Service-related data is made available in the various applications that Service teams have access to. Work cross-functionally to break down data silos. • Stay current on SAP, Salesforce, Monday.com, and Pronto Forms capabilities and best practices to inform SMA America's platform strategy. • Continuously refine processes related to intake, triage, project planning, and service delivery to increase team productivity. • Track relevant performance metrics to measure outcomes. Collaborate with vendors to align technology roadmaps with internal needs. • Other duties as may be assigned by supervisor or management.