• Understand plan formulary design and rebate potentials for client specific set ups. • Analyze claims data to ensure the accuracy of group purchasing organization (GPO) rebate processing, direct contracts with pharmaceutical manufacturers, and establish recommendations to clients for rebate optimization. • Provide sales and request for proposal (RFP) support for prospective clients, client renewals, and market checks. • Work closely with the Navitus Finance and Underwriting teams to assist with evaluating rebates and manage risk in pricing. • Support contract review, data entry, evaluation, and reconciliation of Navitus client rebate financial guarantees. • Understand the department and customer business needs and facilitate successful delivery of information for decision-making. • Serve as direct contact for Navitus Client Services attending client calls as needed regarding client specific rebate reporting, rebate guarantee questions, and data analysis. • Coordinate with Analytics on the maintenance of the Navitus 3D Rebate reporting environments. • Assist in managing new rebate program initiatives and the expansion of rebate forecasting. • Serve as the Navitus representative and subject matter expert for Navitus audits, to include internal, external, manufacturer, client, and regulatory program audits. • Lead and coordinate Government-related or regulated reporting for internal use and client requirements. • Maintain a basic understanding of pharmaceutical manufacturer rebate contracts, submissions and all deliverables to trade or third-party entities. • Review GPO strategy and pharmaceutical manufacturer contracts to accurately set up and maintain parameters in the rebate processing system, and correctly allocate rebate payments. • Other duties as assigned

• Function as the key liaison between the applications team and business stakeholders. Gather ongoing feedback to fine-tune platform strategy and champion change management and training to drive adoption. • Oversee application managers for Salesforce, SAP/AI Joule for Service, and Pronto Forms to ensure optimal configuration aligning with Service processes. • Deeply analyze SAP, AI Joule, and Salesforce systems and data to continuously develop automations that enhance the efficiency of internal and customer-facing processes. • Collaborate closely with teams at headquarters to implement global process automation within SAP/AI Joule/Salesforce that integrates with Service operations. • Utilize Monday.com selectively for workflow automation only when immediate SAP/AI Joule/Salesforce solutions are not feasible. Collaborate cross-functionally to eventually transition these use cases to core platforms. • Pursue opportunities for bidirectional integrations between SAP/Joule, Salesforce, Outlook, and Teams to allow existing operational systems to augment existing platforms through integrated workflows. • Partner with departments across the organization to ensure all key customer and Service-related data is made available in the various applications that Service teams have access to. Work cross-functionally to break down data silos. • Stay current on SAP, Salesforce, Monday.com, and Pronto Forms capabilities and best practices to inform SMA America's platform strategy. • Continuously refine processes related to intake, triage, project planning, and service delivery to increase team productivity. • Track relevant performance metrics to measure outcomes. Collaborate with vendors to align technology roadmaps with internal needs. • Other duties as may be assigned by supervisor or management.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description UDR, Inc. and its affiliated companies are adding a Virtual Community Service Administrator to our team. This position provides administrative support to the maintenance management teams at six apartment communities (1266 total homes) located in Bellevue, WA. This is a remote position (required to live within 1 hour of Bellevue, WA) and the schedule is Monday - Friday, 8a - 5p. - Responsible for scheduling repairs with contractors, tracking, and providing final inspection of the work provided by contractors or vendors. - Schedule the service team for timely apartment turnovers, painting, floors, carpets and general cleaning. - Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management. - Provide support for or complete the pre-move-out inspections on a timely basis. - Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event. - Provide overall quality control for both vendor-related and service team related community cleaning, safety, landscaping, and any other community projects. - Act as the liaison for contact and coordination of vendors as needed. - Responsible for ordering through Ops Technology for supplies following Company procedures. - Provide community inspection of every floor or building, exterior and amenity spaces. - Assist in the bidding process for services and documentation as needed. - Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents. - Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records. - Greet vendors or contractors and accompany them to appropriate work area or to the appropriate service team lead or manager. - Perform other duties as assigned or as necessary. - Support the District Service Manager with entering and tracking small and large claims. Qualifications - High School Diploma, or equivalent, is required with an Associate or Bachelor’s degree preferred. - Minimum of three years’ property management experience from the administrative or service side of the business. - Customer Service, Administrative, Quality Control or inspection experience is a strong plus. Benefits - Comprehensive benefit package - Apartment rental discount - Company matched 401(k) - Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) - Company observed holidays - Discounts to live in our best-in-class communities - Tuition reimbursement - Company sponsored events - Community service days - Annual President's Club held in Las Vegas, honoring associates for their exceptional customer service and operational excellence - Medical, Dental, Vision Plans - Lifestyle Flexible Spending Account - Medical Flexible Spending Account - Dependent Care Spending Account - Supplemental Term Life Insurance - Voluntary Cancer Insurance - Supplemental Short-Term Disability Insurance / AD&D Insurance - Voluntary Long Term Care Insurance - 401(k) Plan with company match - Rent Discount Company Description UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

• Serve as strategic advisor to the CMO on key marketing initiatives • Lead cross-functional projects spanning marketing, sales, product, and customer success • Drive quarterly business reviews, campaign retrospectives, and strategic planning sessions • Drive strategic and operational support for Board reporting • Monitor marketing KPIs and campaign performance, identifying optimization opportunities • Facilitate and support executive-level marketing decisions and priority setting • Streamline marketing team operations and campaign execution processes • Oversee marketing technology stack optimization and integration projects • Manage marketing budget tracking, forecasting, and vendor relationship coordination with FP&A partners • Implement process improvements to increase team efficiency and campaign effectiveness • Lead marketing automation workflows and lead management optimization • Manage high-impact marketing initiatives including product launches, event strategies, and market expansion • Coordinate complex, multi-channel marketing campaigns from planning through execution • Lead marketing transformation projects such process or program improvement or new tool implementations • Support brand refresh, messaging updates, and positioning strategy development • Directly manage, mentor, and develop a team of Marketing Operations and Analytics professionals, fostering a culture of continuous improvement. • Define the team’s roadmap and resource allocation to ensure the operations function is ahead of the business's growth needs. • Facilitate marketing team meetings, standups, and cross-functional alignment sessions • Manage internal marketing communications and team updates • Support marketing leadership development and team performance optimization • Serve as liaison between marketing and other departments on shared initiatives • Own marketing reporting infrastructure and executive dashboard development including working with enterprise data team • Conduct deep-dive analysis on campaign performance, attribution, and ROI • Support marketing spend optimization and budget allocation decisions • Lead marketing attribution modeling and measurement framework improvements • Analyze funnel performance and identify conversion optimization opportunities