• Responsibility for analyzing end-to-end damage processes and adjacent workflows • Identifying, evaluating, and prioritizing AI and automation opportunities with strategic impact • Leading the design and conception of AI agents and agent-based workflows, including governance and human-in-the-loop • Developing MVPs and transitioning them into production • Technical integration into existing system landscapes (APIs, RPA, OCR, data sources) • KPI-based monitoring and coordination of internal teams and external partners at the corporate level

• Lead end-to-end recruiting from job scoping to hiring strategies • Implement tooling for efficient onboarding and exceptional experiences • Collaborate on learning opportunities that increase engagement and performance • Support team leaders to align on goals for delivering outcomes • Measure effectiveness of people strategies using data analysis • Enhance operational efficiency using AI tools, LLMs, and automation

• Support the planning and execution of digital PR campaigns that drive media coverage, referral traffic, social engagement, and brand awareness for ConsumerAffairs. • Stay tapped into trends across news, pop culture, and digital marketing to help inspire timely, relevant campaign ideas. • Write compelling, tailored pitches that capture journalists’ attention and help earn high-quality media coverage across top-tier and niche outlets. • Build and maintain relationships with media contacts, including journalists, editors, and influencers, while keeping outreach organized and up to date. • Support media interview preparation for TV, radio, and digital outlets, including briefing materials, talking points, and coordination with internal stakeholders. • Monitor competitor activity and flag relevant trends, media moments, and industry opportunities for the broader team. • Collaborate across teams to brainstorm creative content ideas and support initiatives that grow ConsumerAffairs’ authority and visibility.

• Define the Enterprise AI Roadmap: Own the company-wide internal strategy for AI platforms, tools, and capabilities. • Build and manage a high-performing cross-functional team (Product Managers, Engineers, Analysts) to serve as the engine of AI transformation. • Chair the AI SteerCo, driving prioritization, investment strategy, and buy-vs-build decisions with the C-Suite and executive leadership. • Develop rigorous frameworks for AI governance, compliance, and risk management. • Enable implementation of intelligent, autonomous workflows that redefine operational models across the enterprise. • Partner with functional business teams to embed AI into their daily operations, ensuring seamless integration into existing enterprise applications. • Identify and align teams to execute on opportunities to bend the OPEX growth curve with a focus on hyper-automation and process re-engineering. • Continuously assess the emerging technology landscape (Generative AI, LLMs, Autonomous Agents) to keep CrowdStrike at the forefront of internal innovation.