• Act as the first point of contact for technical support requests via ticketing Connectwise, phone, email, remote tools, or client portals. • Deliver timely, professional, customer-focused support to resolve end-user issues. • Triage and prioritise support tickets in line with SLAs and service desk procedures. • Escalate unresolved or complex issues to senior technicians following escalation protocols. • Provide support across: Windows OS environments Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic network connectivity (Wi-Fi, LAN, VPN, printing) VoIP systems, firewalls, routers, switches, and access points. • Perform routine IT tasks: software installations, system updates, hardware setups, preventive maintenance, backup monitoring. • Manage user account onboarding/offboarding in Active Directory and Microsoft 365. Handle account-related tasks (access provisioning, permission changes, password resets).

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary As a Principal Enterprise Strategist (PES) within CDW's ITS/DV organization, you serve as a senior, enterprise-level strategic advisor for CDW's most complex and impactful customer engagements. You are a trusted partner to executive customers and sales leadership, responsible for shaping multi-practice strategies that connect business priorities to integrated technology outcomes. The Principal Enterprise Strategist operates as a cross-practice quarterback, guiding complex initiatives that span cloud, data, security, digital experience, and infrastructure services and solutions. You elevate executive conversations, strengthen account strategies, and ensure solutions are cohesive, differentiated, and outcome-driven. This role plays a critical leadership position across strategy, deal shaping, and execution alignment. You work closely with sellers, Enterprise Solution Executives, Solution Architects, delivery leaders, and practice teams to drive larger, more strategic opportunities while reducing friction and accelerating decision-making. In addition, you provide thought leadership and mentorship across the Enterprise Strategist community, helping scale best practices and operating standards across the organization. What you will do: * Serve as a senior strategic advisor to customers, aligning business priorities with integrated, multi-practice technology strategies that deliver measurable outcomes. * Act as the cross-practice quarterback for complex opportunities, coordinating Cloud, Data & AI, Security, Digital Experience, Infrastructure, and Services into a unified solution strategy. * Partner closely with sellers and Enterprise Solution Executives to shape large, strategic deals, strengthen account plans, and identify cross-practice whitespace. * Lead and facilitate executive-level conversations, helping customers connect business objectives to technology roadmaps and make confident, informed decisions. * Stay engaged across the full lifecycle of major initiatives, from early discovery and strategy through solution design and execution alignment. * Guide the development of integrated SOWs, demos, and solution architectures, reducing friction and ensuring consistency across practices. * Help quantify value by aligning solutions to business impact, financial outcomes, and ROI, supporting stronger differentiation and win rates. * Provide mentorship and leadership to Enterprise Strategists and presales teams, reinforcing operating standards, role clarity, and best practices. * Contribute to thought leadership, internal enablement, and continuous improvement of the Enterprise Strategist operating model and tools. * Represent Digital Velocity in internal forums and customer-facing engagements as a senior, trusted leader. What we expect of you: * Bachelor's degree and 10+ years delivering, architecting, consulting on, or selling complex, multi-practice technology solutions across enterprise environments; or 14+ years of equivalent experience. * Proven ability to lead complex, strategic engagements, aligning business objectives with technology solutions across multiple practices. * Demonstrated success partnering with senior sales leaders and executive customers, building trust and driving strategic outcomes. * Strong understanding of enterprise architectures, transformation initiatives, and modern IT operating models, with the ability to simplify complexity. * Exceptional communication and executive presence, with the ability to facilitate high-impact conversations and influence decision-making. * Track record of improving deal quality, win rates, and deal velocity through integrated strategy and execution alignment. * Ability to operate effectively in fast-paced, matrixed environments, balancing multiple stakeholders and priorities. * Passion for mentorship, collaboration, and continuous improvement, with a mindset focused on scaling impact beyond individual engagements. Pay range: $ 151,350- $ 211,870, depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials * We make technology work so people can do great things. * CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe primary focus of the Ecosystem Solutions Demonstration Team is to support the Software Enterprise Sales Team through the demonstration of Computer-Aided Dispatch, Records Management, Mobile Data, Field-Based Reporting, and Jail Management software as part of the overall sales process. This includes Public Safety Applications, Next Generation 911, Video Solutions, Control Center solutions, Mobile Data, and Portable Devices to federal, state, regional, local, government, and public safety agencies. Job DescriptionThis is a customer-facing position that relies on solid presentation skills, experience with a wide variety of audiences, and a deep knowledge of various public safety agencies. Working with both customer and internal teams requires excellent interpersonal skills, leadership qualities, communication skills, and a collaborative attitude. Public Safety industry experience is expected, with specific emphasis on our ecosystem platform including Call Handling, Agency Alerting, Astro/APX, Flex Computer-Aided Dispatch, Flex Records Management, Field-Based Reporting, Jail Management software, and/or our analytical/situational awareness applications as either a customer or vendor. The Ecosystem Demonstration Specialist will be responsible for but not limited to the following: - Conducting software product demonstrations for potential and existing customers - Providing technical assistance to sales personnel in performing product demonstrations and in answering existing prospective customer questions - Providing technical product advice and demonstration support during pre-sales discussions - Assisting sales personnel in solving complex sales support problems surrounding product capabilities and functions - Must present demonstration with energy and enthusiasm - Evaluating personal effectiveness of product demonstrations - Following defined product demonstration policies and procedures and making recommendations for improving these policies and procedures - Maintaining required level of technical expertise by performing product demonstrations and answering customer questions regarding functions and features - Providing customers and sales representatives with technical advise on pre-sales product demonstrations - Providing post-sale consulting support for the operating software products Qualifications: - High School Diploma or equivalent - Must be willing to travel up to 75% - Seeking 4+ years of experience working in the Public Safety industry - Prior experience in law enforcement or other public safety disciplines, Instructional Technology, or Business Administration preferred; Graduate of law enforcement training academy preferred - Seeking 2+ years of technical product user experience or support experience - Specific experience with Motorola software products preferred (PremierOne, Flex and/or Command Central) - Prior experience as a law enforcement or public safety officer preferred - Experience with and an in-depth working knowledge of public safety software including Flex CAD , Flex Mobile , Flex records management software preferred - Must conduct demonstrations with enthusiasm and energy - Ability to travel frequently - Ability to lift up to 50 pounds - This position is subject to working in high security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $70,000 - $85,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-MM1 Basic Requirements - High School Diploma or equivalent - 4+ years of public safety experience - Must be able to obtain background clearance as required by government customer Travel Requirements50-75% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNoOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: The Senior Director of Enterprise Security Architecture (ESA) leads the definition, governance, and enforcement of enterprise-wide security architecture strategy for the enterprise. This leader is accountable for aligning cybersecurity architecture with business strategy, digital transformation, regulatory obligations, and risk appetite. The role oversees reference architectures, security design standards, architecture review boards (ARB), security requirements engineering, and integration with Enterprise Architecture (EA), Cloud, Data, AI, Infrastructure, and Application domains. This role is responsible for building strong partnerships with technology teams, other corporate support functions, and other Information Security organizations to protect the corporate brand, data, and assets and is responsible for the design, implementation, operation, and maintenance of an information security framework, processes, and systems, that protect the business, services, information and systems against unauthorized use, disclosure, modification, damage, and loss. The position partners closely with the CISO, other Information Security Sr. Leaders, and other Technology Leadership teams to establish a vision and strategy required to ensure scalable, measurable, and continuously improving defense capabilities across all security domains in collaboration with other information security domain leaders and partner organizations. Our employee experience is a strategic priority for our company. Our leaders are accountable for leading with purpose, fairness, and equity. They are responsible for building and developing diverse teams, maintaining a safe and inclusive environment, setting clear priorities, and holding self and team accountable for executing with excellence. Primary Responsibilities: - Define and maintain the enterprise security architecture vision and multi-year roadmap. - Align security architecture with corporate strategy, digital transformation, and technology modernization initiatives. - Establish target-state architectures incorporating Zero Trust principles in collaboration with other Information Security and Technology leaders. - Translate risk appetite into enforceable architectural guardrails. Develop and maintain standardized reference architectures for: - Cloud and hybrid infrastructure - Identity & Access Management - Data protection and privacy - Network segmentation - Application security - AI/GenAI security - OT/IoT (in partnership with OT sr. cybersecurity leadership) Additional Responsibilities: - Ensure security-by-design integration into SDLC and platform engineering models. - Govern architecture artifacts across global business units. - Chair or co-chair the Security Architecture Review Board (SARB). - Define security architecture review processes and risk exception workflows. - Establish measurable design assurance criteria. - Partner with Enterprise Architecture for integrated technology governance. - Translate regulatory and risk requirements into technical control standards. - Ensure compliance with global regulatory regimes (e.g., HIPAA, GDPR, SOX, FDA/GxP where applicable). - Maintain or enforce enterprise security standards library mapped to NIST, ISO, SOC 2, PCI, HIPAA, GDPR, etc. - Enable reusable security requirement models for programs and projects. - Drive automation of control validation and policy-as-code enforcement. - Support regulatory readiness across global jurisdictions. - Ensure architecture supports data residency and sovereignty obligations. - Collaborate with Legal, Privacy, and Compliance on emerging regulatory impacts. - Provide defensible architecture documentation for audit and regulatory review. - Lead security architecture assessments for acquisitions. - Define integration and divestiture security blueprints. - Support large-scale ERP, digital, AI, and cloud transformation programs. - Establish rapid risk assessment models for new technologies. - Establish KPIs, OKRs, and performance dashboards. - Track control design effectiveness and systemic risk reduction. - Integrate architecture insights with cyber analytics programs. - Report enterprise architecture risk posture to executive leadership. - Lead global team of security domain architects. - Define operating model across centralized and federated teams. - Establish architecture career paths and technical competency frameworks. - Enterprise financial management and planning experience. Qualifications: Education: - Master's Degree in Business Administration, Computer Science, Information Technology or any other related discipline or equivalent related experience. Preferred Certifications: - Certified Cloud Security Professional (CCSP) - Certified Information Systems Security Professional (CISSP) - Sherwood Applied Business Security Architecture (SABSA) - Open Group Architecture Framework (TOGAF) - Certified in Risk and Information Systems Control (CRISC) - Certification in Information Security Strategy Management (CISM) - Microsoft Certified: Cybersecurity Architect Expert (SC-100) - Information Technology Infrastructure Library (ITIL) - Offensive Security Certified Professional (OSCP) - Project Management Professional (PMP) Certification WORK EXPERIENCE: - 12+ years of directly-related or relevant experience with 8+ years in a managerial capacity, preferably in information security. SKILLS & KNOWLEDGE: Behavioral Skills: - Coaching and Mentoring - Creativity & Innovation - Decision Making - Leadership Skills - People Management - Planning - Risk-taking Technical Skills: - IT Risk Management - IT Controls - Cyber Attack Mitigation - Enterprise IT Management - Cloud Security - Network Security - Identity & Access Management - Application Security - Service Level Maintenance - Information Security Strategy Continuity - Threat Modelling - Information Security Strategy Standards (SOX, ISO 27001/27002, COBIT, ITIL, NIST, PCI) Tools Knowledge: - Security Tools - CSPM, CWPP, CDR, CNAPP, SIEM, EDR, Email Security Gateway, SOAR, Firewall, Anti-virus, Firewalls, VPN IDS/IPS, AV, proxies, etc. - Security Testing Tools - Open Source and COTS security tools - Threat Intelligence Tools - Vulnerability Testing Tools What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation