This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to work at the intersection of technology, client success, and product innovation within the rapidly evolving digital asset ecosystem. The Sr. Technical Account Manager will collaborate with institutional clients and internal teams to enhance API capabilities and deliver high-performing technical solutions. You will gather insights from clients, analyze platform usage, and translate feedback into actionable improvements that drive product evolution. This position requires strong technical expertise combined with relationship management skills to ensure clients receive exceptional support and value from the platform. Ideal candidates are analytical, proactive, and comfortable working in a fast-paced, globally distributed environment. Your work will directly contribute to improving developer experiences, strengthening partnerships, and shaping the future of financial technology solutions. - Gather and analyze technical requirements and API feedback from institutional clients and internal stakeholders. - Translate insights from customer interactions into product improvements and iteration plans for API services. - Monitor industry trends and the competitive landscape to identify opportunities for product enhancements. - Utilize data analytics to understand client behavior and support data-driven decision-making. - Build and maintain strong relationships with customers and strategic partners to ensure long-term collaboration and satisfaction. - Partner with product, engineering, and support teams to resolve technical issues and improve platform performance. - Communicate complex technical information clearly to both technical and non-technical stakeholders. Qualifications - Bachelor’s or Master’s degree in Engineering, Mathematics, Finance, or a related technical field. - 3+ years of experience in a technical or solution-oriented role, preferably within trading platforms, financial technology, or API-driven systems. - Strong understanding of APIs, network endpoints, and technical integrations. - Analytical mindset with the ability to interpret data and translate insights into actionable solutions. - Excellent problem-solving skills with the ability to break down complex technical challenges. - Strong collaboration and communication skills across cross-functional teams. - Proactive, self-driven attitude with the ability to operate effectively in fast-paced environments. - Professional fluency in English; conversational Mandarin is a plus. Benefits - Competitive salary range: $143,111 – $214,666 USD (depending on location, skills, and experience). - Performance-based bonuses and long-term incentive programs. - Comprehensive health and financial benefits packages. - Learning and development programs with education subsidies. - Regular team-building activities and company events. - Remote work flexibility and exposure to global teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities. - Develop and manage client relationships, serving as the primary point of contact for key accounts. - Generate new business opportunities by expanding within existing accounts. - Collaborate with clients to understand business challenges and align solutions across physical security and managed services. - Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions. - Stay current with new security technologies, products, and industry trends to advise clients effectively. - Partner with technical teams to ensure client needs are accurately translated into deliverables. - Identify opportunities for up-selling and cross-selling across the security and IT service portfolio. Qualifications - 2-4 years of technical sales or account management experience in security or related industries. - Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems. - Must have experience in account management. - Excellent communication and relationship-building skills. - Be able to work at a fast-paced environment. - Strong technical aptitude with digital and security technologies. - Commercially minded with a focus on delivering measurable client and business outcomes. Benefits - Competitive base salary based on experience. - Bonus and commission programs. - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities. Company Description K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position offers you the opportunity to join our rapidly growing organization. We're looking for people with a passion for delivering customer success. As an Escalation Manager, you will flex your leadership, practice self-autonomy and show initiative to optimize both process and delivery around our Managed Service offerings. - Own client technical escalations and coordinate resolution efforts with primary internal and external stakeholders by working cross-functionally to ensure incident ownership, action items and communications are fulfilled - Organize and facilitate calls between multiple parties, managing an active incident bridge and ensuring consistent communication through resolution of ongoing incidents - Ensure process change ideas are implemented and action items are driven toward effective change - Assist with development and management of clear and standard processes, which allow for both efficient and effective process adherence while managing escalations - Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems - Provide robust post-escalation reporting to ensure there is appropriate visibility into key client issues including escalation statistics, trending analysis, incident status activities and engaged resources - Ability to translate technical information and articulate findings and next steps clearly to all stakeholders - Set proper expectations for all stakeholders on expected outcomes, timelines and communication cadences - Willing to work outside regular business hours as required to meet escalation needs - Participate in the team’s weekend and holiday on-call rotation Qualifications - Bachelor’s degree in technology, business, communications, or related field plus 3+ years of experience in technology or customer service - Ability to work in a fast paced, challenging environment with a diverse, global client base - Strong analytical and end-to-end problem identification, management and resolution skills - Strong written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms - Skilled at managing relationships with C-level stakeholders - Available to work outside regular hours, including weekends and holidays, to handle escalations and join the on-call rotation - Ability to download and use critical business applications on your mobile phone (Microsoft Teams, Outlook, etc.) Requirements - Base Salary Range: $50-60k - Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws - Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization - Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status

At QBench, we’re not just creating software; we’re shaping the future of laboratory efficiency. We’re #1 on G2’s list of the Highest Rated LIMS in North America. As a leader in our field, we offer an opportunity to be part of a fast-growing, dynamic, forward-thinking team. Your work will directly contribute to enhancing scientific discovery and innovation. Why You’ll Love Working with Us: - Impactful Work: Your role in implementing and managing QBench directly influences the success and efficiency of our clients’ laboratories. - Career Growth: We’re committed to your professional development, offering continuous learning opportunities and the chance to work on challenging, meaningful projects. Our rapid growth means the coming years present many opportunities for career advancement. - Collaborative Culture: Join a supportive team that values your ideas and encourages creativity. - Competitive Compensation: Receive a comprehensive salary package, including base and variable components tied to performance metrics. - Remote Flexibility: Enjoy the freedom and comfort of a fully remote position, allowing for a healthy work-life balance. This is a fully remote position that provides leadership for the implementation and deployment of QBench and then provides long-term account management support for the adoption and growth of QBench for our customers. This role is responsible for delivering and supporting the implementation of multiple customer projects. You will provide oversight of the product environment and configuration of the system. This position also positively impacts retention and renewal rates through proactive account management. Your main tasks will include planning a schedule for implementation, defining goals, and tracking progress toward those goals. You will also perform detailed requirements analysis, document processes, oversee software projects from start to finish, and give customer training presentations. You will work directly with a wide variety of laboratory staff, resolving their technical questions and issues to help leverage the QBench platform to maximize their lab's effectiveness, efficiency, and productivity. To succeed in this role, you should have a natural analytical way of thinking and be able to explain complex concepts to non-technical users. Responsibilities: - Own the overall relationship with the customer. - Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule. - Manage project planning, goal-setting, and progress tracking. - Deliver customer training and handle technical queries, ensuring effective use of QBench. - Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products, etc., while coordinating the involvement of all necessary team members. Provide suitable technical solutions after an end-to-end analysis of the current business process. Translate business requirements into robust requirement documentation. Help resolve any gaps or ambiguities in documented requirements. - Produce the following artifacts as needed: - Functional Requirements - Use Cases - UI Prototypes - Manage project risks, timelines, and deliverables, including functional requirements and use cases. - Conduct high-level testing and ensure smooth transition post-implementation. - Gains customer acceptance by understanding and explaining product value propositions and leveraging knowledge of laboratory operations. - Interface with engineering, product teams, and external vendors. - Identify scope changes and document those changes for the project. Work with the team to create a new project scope to address customer needs. - Participate in the pre-sales process to help develop Scope of Work documentation. - Ensure successful customer adoption of, usage of, and satisfaction with the QBench product, leading to customer contract renewals. Qualifications: - Minimum 1-year experience in a laboratory environment. - Proven track record in project management, preferably with scientific workflow projects. - Proficient in software product adoption and support. - Organized project management skills such as critical thinking, problem solving, and active listening. - A strong aptitude for problem-solving, negotiation, and mediation skills. - Evidence of the ability to influence stakeholders and work closely with them to determine acceptable solutions. - Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement. - Ability to anticipate challenging situations and proactively plan appropriate actions. - Strong attention to detail and multi-tasking skills. - Demonstrated ability to learn complex software products. - Strong ability to pick up new systems quickly and effectively. - Bachelor’s degree preferred. - Ability to travel periodically (domestic) in support of client engagements. Salary Range: $65,000 - $85,000/USD annually