• Facilitates end-user meetings and provides an advance level of operational and application build expertise. • Performs sophisticated level design, build and implementation assignments/projects. • Leads projects, translating customer needs and managing relationships and expectations. • Participates in re-engineering operational work-flow processes with end-users/business owners. • Provides high-level expertise in design integration and touch points with other Epic modules and/or applications.

• Analyzes the Contract Terms and Conditions in a timely manner and makes recommendations for new contract loads, formulates, and implements amendments and changes, and rollover contracts as part of the client audit, deviating from established procedures as necessary. • Regularly exercises discretion in analyzing and identifying issues associated with reprice impact reports after communication log issue have been corrected and re-priced. Formulates and implements solutions to identified issues and is empowered to make exceptions when required to move issues to resolution. • Independently audits and verifies post-contract changes. • Collaborates with Client Managed Care and Med Assets Account Rep to ensure contract profiles are pricing accurately, per contract language. • Reviews internal requests for assistance and executes work list/queries for newly opened communication logs. Documents affected accounts as required. • Identifies alternative opportunities in contract interpretation and revenue routing through the analysis of issues and, acting as a subject matter expert, provides alternative recommendations to management and staff. Activation of plan ID’s in mainframe system and MedAssets complying with NIC standards. Request approvals from Managed Care for NCCI edits if stated in contract and forward to the appropriate parties for loading. • Communicates with appropriate leadership to ensure discrepancies are resolved prior to close of month end.

• Supports and implements core business decisions related to AMS design, setup, and implementation • Drives a streamlined data migration process for new acquisitions integrating into Relation’s instance of AMS360 • Identifies opportunities to optimize or expand the utilization of AMS capabilities to support the objectives of the business • Supports high-priority workstreams associated with Relation’s data governance and quality enhancement efforts • Strategically partners with 3rd party providers where necessary to automate or outsource repetitive administrative tasks into the data governance process • Builds relationships with new acquisitions to support smooth and collaborative data integration efforts • Special projects and other duties as assigned.

• Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support. • Develops a strong understanding of assigned application(s). • Meets with relevant personnel to perform data collection through discussions, workflow observations and document review. • Develops an understanding of best practice workflows. • Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation. • Performs application testing including unit and scenario-based testing. • Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. • Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc. • Prepares training material and conducts training classes in either virtual or in-person settings. • Participates in team on-call rotation to provide 24x7x365 support to assigned areas.