About Hint Health Hint Health is the leading digital health company dedicated to supporting the growth and success of the Direct Primary Care (DPC) movement. With a mission to power direct care and make it the new standard, the HintOS platform supports thousands of clinics and networks across the nation providing care for over a million members. Hint also produces Hint Summit, the leading DPC innovation conference and supports Hint Connect, a curated national network of independent DPC clinics. Founded in 2013, the company is headquartered in San Francisco, CA. To learn more visit www.hint.com/company. The DPC Engagement Consultant is an individual contributor responsible for growing, maintaining, and operationalizing the Hint Connect provider network. This role sits at the intersection of provider partnerships, contracting, implementation, and cross-functional collaboration. You will own provider relationships from initial outreach through onboarding and ongoing management — while simultaneously building repeatable processes that allow Hint Connect to scale efficiently. This role is ideal for someone who: - Loves building and nurturing relationships - Is highly organized and detail-oriented - Sees inefficiencies and instinctively builds systems to fix them - Can manage ambiguity while creating structure Key Responsilities - Network Growth & Provider Partnerships: Grow our Direct Primary Care (DPC) provider network by identifying, evaluating, and engaging high-quality practices for participation. Build strong relationships with prospective providers, conduct partnership discussions, and guide contract negotiations in collaboration with leadership and legal teams. - Provider Onboarding & Network Enablement: Oversee the onboarding of new provider partners, ensuring accurate configuration of membership plans, network participation, and provider information. Ensure a smooth onboarding process for clinicians and that Hint has accurate data on practices. - Provider Relationship Management: Serve as a key relationship manager for provider partners within the network. Provide ongoing support and education to clinicians, share updates on product enhancements and network growth, and help providers successfully launch and grow their participation in Hint Connect. This includes partnering with larger network organizations and multi-site provider groups to align on network participation, provider availability, and employer needs - Implementation & Network Operations: Collaborate cross-functionally with customer success and operations teams to support employer implementations and network readiness. Ensure providers are prepared to serve new members, assist with operational troubleshooting, and help maintain a seamless experience for employers, clinicians, and patients. Have to Have - A minimum of 3 years of experience in network management, provider partnerships, healthcare operations, account management, or similar - Excellent written and verbal communication skills - High emotional intelligence - Great attention to detail - Collaborative mindset Highly Desired - Experience working with healthcare providers or benefit networks strongly preferred - Experience managing contracts, pricing discussions, or vendor relationships Life at Hint Our team is inquisitive, kind, open, and smart. We share glimpses of our lives—introducing our kids and pets—and host virtual hangouts to stay connected. Our employee Slack channels include spaces for women, caregivers, and our Diversity & Inclusion Committee. We also have regular cadences for company all-hands updates and team learning sessions so all Hinters can stay connected to how their work is changing the landscape of healthcare. Hint has taken the Parity Pledge and is committed to racial and gender parity. Furthermore, those historically underrepresented in tech—including people of color, immigrants, members of the LGBTQ+ community, people with disabilities and veterans—are encouraged to apply. We look for the best candidate for the job based on demonstrable skills, and do not screen for educational background, age, or markers of socioeconomic status. Benefits At Hint we support our teams to be their best by taking care of them and providing attractive benefits. * Competitive compensation of base salary & stock options * 401k plan * Progressive paid parental leave for both parents * Comprehensive medical, dental & vision + DPC membership or HSA stipend * Remote-first workplace, home office stipend, & optional in-person meet-ups * Flexible working hours, flexible vacation, & paid national holidays As Hint Health is a remote company, we use e-verify for all US employees to complete an I9. More about this can be found here and here.

We are seeking outgoing individuals for our Independent Client Experience Consultant (Remote) As an Client Experience Consultant (Remote), you will work from home coordinating vacation and corporate travel arrangements for clients nationwide and internationally. This opportunity is ideal for individuals who enjoy helping others plan meaningful experiences and are interested in building something flexible around their schedule. ROLES & RESPONSIBILITIES: - Research, create, and coordinate customized itineraries for clients - Review client preferences and budgets to design tailored travel plans - Arrange travel needs including airlines, hotels, car rentals, cruises, tours, and events - Communicate with clients before and after travel to ensure satisfaction - Assist with issues that may arise before, during, or after travel - Complete ongoing training and certifications within the industry - Attend webinars and supplier trainings to stay current on destinations and products - Remain informed on changes within the travel and tourism industry POSITION REQUIREMENTS: - Strong communication skills - Reliable internet access and a computer (recommended) or smartphone - Hospitality, customer service, or sales experience is helpful but not required - Personal travel experience is a plus BENEFITS: - Full training provided - Flexible schedule (full-time or part-time options) - Work from home - Access to travel industry discounts

• Own and manage relationships with existing clients in the U.S. market. • Act as the main point of contact for strategic accounts, ensuring a strong and consistent client experience. • Deeply understand client needs, business goals, and challenges to maximize value delivery. • Lead renewals, contract management, and commercial follow-ups with existing clients. • Identify opportunities for account growth (upsell / cross-sell). Monitor client health metrics (engagement, satisfaction, retention) and proactively address risks. • Keep CRM fully updated with account status, interactions, renewals, and expansion opportunities. • Collect and share client feedback to help improve services, processes, and positioning. • Represent the voice of the client internally and contribute to strengthening long-term partnerships.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-caliber VP of Customer Success to lead our global CS organization through a period of strategic transformation. Reporting to the COO, you will be responsible for moving the team from reactive "firefighting" to a proactive, outcome-oriented machine. This role requires a unique blend of "High-Touch" mastery and technical scalability, focusing intensely on Gross Dollar Retention (GDR) and the architectural integrity of our customer journeys. You will serve as a champion for the CS function, ensuring operational boundaries are maintained while scaling our impact through AI and data-driven insights. What You’ll be Doing… - Strategic Leadership & Outcome Architecture: Transform the CS organization by implementing robust Customer Success Plans (CSPs) that are customer-validated and tied directly to measurable business impact. - Segmented Value Delivery: Identify and define value-driven segmentation of our customer base, creating raving fans for our customers by providing the right depth of value-focused support to them in achieving their people analytics goals. - GDR Ownership & Commercial Strategy: Drive a relentless focus on Gross Dollar Retention. You will coach leaders and CSMs to build a pipeline of paid service growth (CSQLs), transitioning the mindset from "free support" to value-based professional services. - Risk & Data Governance: Build and refine risk frameworks within Gainsight (or similar) that prioritize action over description. Leverage health scores to provide "no surprises" renewal forecasts to the executive team 6–9 months in advance to maintain best-in-class customer renewal KPIs. - Global Team Development: Oversee a diverse team across NA, APAC, and EMEA. You will be responsible for mentoring front-line leaders and implementing a structured career pathing matrix for CSMs. - Operational Scaling: Lead the integration of AI-assisted models and tech-touch workflows to increase team efficiency without compromising the "High-Touch" experience for our enterprise portfolios. - Cross-Functional Advocacy: Act as a firm but collaborative voice for the CS department, building a strong partnership with Sales, Product, and Marketing to ensure the team remains focused on retention and customer health. Qualifications - 10+ years in Customer Success or Account Management, with at least 4 years in a senior leadership role within a high-growth SaaS environment. - Proven track record of managing distributed teams across multiple time zones and cultures. - Deep understanding of SaaS metrics ($LTV$, $CAC$, $NRR$) and the ability to translate data into actionable playbooks. - Ability to build relationships with C-suite stakeholders at Tier-1 enterprise accounts. - Extensive experience overseeing portfolios with individual account values ranging from $100K to $3M+ ARR, particularly those requiring high levels of customer education and consultative partnership. - A proven history of managing high-performing, culturally diverse teams across multiple time zones (NA, APAC, EMEA). - Demonstrated success in transitioning legacy CS teams from reactive modes to proactive, data-driven outcomes. - Professional stamina to be measured primarily on GDR; you understand that this metric only goes down and requires a proactive, "protect-at-all-costs" mindset. - Exceptional ability to serve as an executive sponsor for Tier-1 accounts, managing high-stakes escalations and maintaining C-suite relationships. - Advanced experience with Gainsight, PlanHat, or Totango, with a specific focus on turning daily activities into predictive analytics. - A "forever learner" who actively explores how AI can augment CRM workflows and improve the overall customer experience. - While HR domain experience is helpful, we prioritize candidates with a background in complex, high-stakes SaaS environments. Requirements - Base salary range for this role is $190-$240K CAD. Pay band is commensurate with geographic location and experience.