This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a ZCX Global Service Manager, you will collaborate closely with one of Zoom's largest customers. The GSM ensures the customers' success with Zoom products and services and delivers customer satisfaction and happiness. The GSM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated customer technical consultants. We provide our customers with valuable resources to enable them to succeed with our solutions; we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities - Serving as the primary technical contact for managed clients, owning their Zoom environment, configurations, and overall system health. - Managing and troubleshooting complex Zoom Contact Center workflows, including call routing, IVR configurations, agent profiles, and queue management. - Using Zoom Dashboards and telemetry tools to identify and resolve potential issues—such as audio/video quality degradation or intermittent call drops—before they impact the client’s business. - Configuring and optimizing Zoom AI Companion and AI-powered support tools (like Zoom Virtual Agent) to align with specific client business needs and workflows. - Executing "Moves, Adds, Changes, and Deletions" (MACD) for Zoom Phone and Contact Center, ensuring seamless transitions during client organizational shifts. - Diagnosing and resolving intricate issues involving VoIP, SIP, TCP/IP, DNS, and firewalls. Qualifications - Have a BD in Engineering/Computer Science/Technology or equivalent work experience. - Have 3–5+ years supporting contact center or software environments in customer-facing roles. - Have expertise in Zoom Contact Center or comparable platforms, with advanced troubleshooting abilities in call flows, queues, and routing configurations. - Have expertise in IP Telephony, SIP, Managed Services, and frameworks related to IT service management principles. - Demonstrate exceptional communication skills to convey technical concepts effectively to audiences without technical expertise. - Demonstrate exceptional analytical abilities, expertise in solving complex problems, and proficiency in managing projects within enterprise or telecommunications environments. - Serve as a trusted technical subject matter expert, providing reporting, identifying trends, and recommending improvements. - Have customer-focused and collaborative skills, able to build trust, address concerns diplomatically, and work flexibly across time zones when needed. Requirements - Minimum Salary: $97,600.00 - Maximum Salary: $225,700.00 - Starting pay will be based on a number of factors and commensurate with qualifications & experience. - Location-based compensation structure may apply. Benefits - Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health. - Support for work-life balance. - Opportunities to contribute to the community in meaningful ways. Company Description Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The core of Publica’s platform is an Over-the-top (OTT) Header Bidding solution that enables publishers to maximize their revenue for CTV ad breaks. By running a unified auction between 50+ Sell Side Platforms (SSPs) and publisher-owned direct sales, we ensure our clients get the most out of their inventory. Publica drives additional value using AI-based creative enrichment, inventory pricing tools, and contextual management solutions. Publica provides best-in-class monetization for publishers without compromising brand safety or user experience. Publica is looking for a Senior Associate Technical Account Manager to act as a primary technical expert and operational consultant for our system. In this role, you will: - Assist our clients in leveraging our product to its fullest potential. - Help clients troubleshoot unexpected behavior. - Serve as the liaison between our end-users and our internal product and engineering teams. The ideal candidate has: - Programmatic advertising experience. - An understanding of the CTV ecosystem. - A knack for explaining complex technical concepts to both technical and non-technical audiences. Qualifications - A proven track record of proactive problem-solving and an analytical mindset. - Demonstrated experience in a client-facing technical role. - Strong communication skills, with a proven ability to translate and explain complex technical concepts to a variety of technical and non-technical stakeholders. - Proficiency in SQL for data investigation with experience using tools like MySQL, Amazon Athena, or Databricks. - Competence using Excel for data manipulation, visualization, and client reporting. - Ability to author clear technical documentation that empowers clients to self-serve. - Preferred background in programmatic advertising technology (e.g., OpenRTB, server-side ad insertion, video/display ad serving). Requirements - Primary Location: US - Remote, NY - Primary Location Base Pay Range: $49,000.00 - $84,000.00 Annual - Additional Locations: US - Remote, CA - Additional Locations Pay Range: $49,000.00 - $84,000.00 USD Annual Benefits - Comprehensive benefits package including paid time off. - Health insurance (medical, dental, vision) with PPO, HSA, and FSA options. - 401k with employer matching contributions. - Competitive compensation and eligibility for an annual bonus and/or other incentive plans. Company Description Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to work at the intersection of technology, client success, and product innovation within the rapidly evolving digital asset ecosystem. The Sr. Technical Account Manager will collaborate with institutional clients and internal teams to enhance API capabilities and deliver high-performing technical solutions. You will gather insights from clients, analyze platform usage, and translate feedback into actionable improvements that drive product evolution. This position requires strong technical expertise combined with relationship management skills to ensure clients receive exceptional support and value from the platform. Ideal candidates are analytical, proactive, and comfortable working in a fast-paced, globally distributed environment. Your work will directly contribute to improving developer experiences, strengthening partnerships, and shaping the future of financial technology solutions. - Gather and analyze technical requirements and API feedback from institutional clients and internal stakeholders. - Translate insights from customer interactions into product improvements and iteration plans for API services. - Monitor industry trends and the competitive landscape to identify opportunities for product enhancements. - Utilize data analytics to understand client behavior and support data-driven decision-making. - Build and maintain strong relationships with customers and strategic partners to ensure long-term collaboration and satisfaction. - Partner with product, engineering, and support teams to resolve technical issues and improve platform performance. - Communicate complex technical information clearly to both technical and non-technical stakeholders. Qualifications - Bachelor’s or Master’s degree in Engineering, Mathematics, Finance, or a related technical field. - 3+ years of experience in a technical or solution-oriented role, preferably within trading platforms, financial technology, or API-driven systems. - Strong understanding of APIs, network endpoints, and technical integrations. - Analytical mindset with the ability to interpret data and translate insights into actionable solutions. - Excellent problem-solving skills with the ability to break down complex technical challenges. - Strong collaboration and communication skills across cross-functional teams. - Proactive, self-driven attitude with the ability to operate effectively in fast-paced environments. - Professional fluency in English; conversational Mandarin is a plus. Benefits - Competitive salary range: $143,111 – $214,666 USD (depending on location, skills, and experience). - Performance-based bonuses and long-term incentive programs. - Comprehensive health and financial benefits packages. - Learning and development programs with education subsidies. - Regular team-building activities and company events. - Remote work flexibility and exposure to global teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities. - Develop and manage client relationships, serving as the primary point of contact for key accounts. - Generate new business opportunities by expanding within existing accounts. - Collaborate with clients to understand business challenges and align solutions across physical security and managed services. - Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions. - Stay current with new security technologies, products, and industry trends to advise clients effectively. - Partner with technical teams to ensure client needs are accurately translated into deliverables. - Identify opportunities for up-selling and cross-selling across the security and IT service portfolio. Qualifications - 2-4 years of technical sales or account management experience in security or related industries. - Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems. - Must have experience in account management. - Excellent communication and relationship-building skills. - Be able to work at a fast-paced environment. - Strong technical aptitude with digital and security technologies. - Commercially minded with a focus on delivering measurable client and business outcomes. Benefits - Competitive base salary based on experience. - Bonus and commission programs. - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities. Company Description K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.