Job Title Customer Success Operations & Insights Lead Job Description Summary The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.Job Description Key Responsibilities Gainsight Administration 35% of time - Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing). - Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches. - Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs. - Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects. - Own release management: sandbox testing, documentation, enablement, and change communications. Smartsheet Solution Design & Reporting 20% of time - Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management. - Develop automated workflows: forms, update requests, reminders, alerts, and approvals. - Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards. - Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences. - Document templates and operating guides; train users and manage permissions. - Project Manage Action Plans as needed Executive-Level Client Summary & Insights 45% of Time - Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement. - These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written. - Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will - Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience. - Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product. - Maintain a library of client case studies and referenceable outcomes; manage version control. Cross-Functional Enablement & Governance - Define operating standards for data quality, tagging, health score inputs, and playbook compliance. - Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content. - Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics. - Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 131,750.00 - $155,000.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “C&W Services”

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Career Programs Job Sub Function: Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Remote (Canada), Remote (US), Toronto, Ontario, Canada Job Description: Here, your career breakthroughs will change the future of health, in all the best ways. And you’ll change, too. You’ll be inspired, and you’ll inspire people across the world to change how they care for themselves and those they love. Amplify your impact. Join us! The Johnson and Johnson Innovative Medicine (J&J IM) Global Market Access organization works in collaboration with Global Strategic Marketing, Global Medical Affairs, Research & Development, and regions around the globe to enable worldwide patient access to our healthcare innovations. Our vision for the future of J&J IM Oncology is as a leader in payer-oriented commercial solutions while maintaining the ideals of a patient-focused, socially responsible and commercially successful company. This depends on our internal environment where the evolving needs of the marketplace are used as the guide to product development and commercialization. J&J IM Global Commercial Strategy Organization, Oncology Therapeutic Area, is currently recruiting for a Global Oncology Market Access Co-op for a one-year term based in Toronto, ON working remotely in the US or Canada. What does the role entail? This role is focused in supporting an asset in Multiple Myeloma in our Global Market Access Oncology team. This role is Remote and can be based out of the US or Canada lasting approximately one year. As a Global Oncology Market Access Co-op Associate, you will: - Be responsible for supporting global health economics and market access tactical plans for our oncology brand - Develop and maintain tools and resources critical to enable effective execution of Global market access strategies - Define and develop tools to improve efficiency in processes and communications with internal partners - Conduct literature searches and synthesize clinical / real-world data Sound like your kind of challenge? Here are the education and experiences we are looking for: - Currently pursuing a Bachelor, Graduate degree or PhD in an appropriate field (Science, Pharmacy, Biostatistics, Epidemiology, Health Economics, or Public Health). - Must be enrolled in an accredited university for the duration of the year long co-op - Achieved strong academic performances - You should demonstrate excellent time leadership skills and attention to detail - Strong familiarity with word, excel, and PowerPoint software - Outstanding communication (written and oral) and strong social skills - You should work independently and demonstrate high motivation to surpass expectations - Must have permanent work authorization in the US or Canada - Must not require sponsorship now or in the future The anticipated base pay for this position is between $25.50/hour and $51.50/hour, but will be based on candidate’s program year, discipline, degree and/or experience. This position is overtime eligible. Co-Ops/Interns may be eligible to participate in Company employee benefit programs such as medical insurance, sick time, and holiday pay in accordance with the terms of the applicable plans. For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource Ineligibility for severance. #JNJUndergraduate #JNJMasters Required Skills: Preferred Skills:

$30-$36 hourly rate; Rates are negotiable and subject to change Fully remote, 1099 contract opportunity Valid Georgia Professional Teaching Certificate plus the Computer Science Endorsement is required. Schedule: Start date ASAP through 5/28/26. Monday - Friday: (A Day) 9:40-11:10am EST Monday - Friday: (B Day) 9:40-11:10am EST Must be authorized to work in the United States Join our pool of educators who have access to our educator portal, where you can select the jobs aligned to your certification as they become available according to our school and district partners! This is a 1099 Independent Contractor position following the school district's calendar. Immediate start dates are based on available placement opportunities upon completion of the application process. Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: https://www.fullmindlearning.com/teach As a Fullmind educator, you will: - Have access to our educator portal where you can select the jobs you take on as a Fullmind educator. - Promote creativity and excitement in the virtual learning environment. - Create strategies to engage and nurture student learning and student relationships. - Create lesson plans aligned with the class curriculum. - Keep track of student grades and performance

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides support in collecting and organizing information required for preparation of user manuals, training materials, installation guides, proposals, and reports. - Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents. - Provides support in performing financial and administrative tasks. - Under general supervision, is responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures and methods. - Maintains a current internal documentation library. - Provides or coordinates special documentation services as required. Qualifications - Five (5) years of relevant experience. - Must have experience with the following programs: MS Suite, Word, Excel, Access, Project Management, Power Point. - Must possess IT-III Non-Sensitive security clearance or Tier 1 (T1) at time of proposal submission. Benefits - A comprehensive benefits package including healthcare (medical, dental, vision, and disability). - A 401k program where you are 100% vested from day one with an employer match after 90 days. - An Educational Assistance program. - A Student Loan Repayment Program. - Gym Reimbursement Program. - Paid Time off. - Dynamics, passionate, multi-disciplinary team of creative minds to work with, and many more. Company Description Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors. Horizon’s culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach.