This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is an opportunity to lead the delivery of JCB’s customer support strategy in the assigned region, delighting our customers by developing a strong and capable dealer support network. This role is based remotely with regular travel to customers, dealers and suppliers (70%) across the region Arizona, New Mexico, and El Paso, Texas. Major Tasks, Responsibilities & Key Accountabilities - Develop dealer support to levels that meet or exceed JCB Dealer established metrics. - Ensure dealer and customer queries and complaints are handled promptly and efficiently. - Ensure all weekly and monthly field reports are properly and timely completed and distributed. - Ensure dealers are able to offer adequate product support for new product introductions. - Ensure dealers are updated on all product changes and developments and FSl's completed. - Identify, evaluate, and propose new dealers in conjunction with commercial counterpart. - Identify dealer service training courses on all JCB products as required. - Conduct technical service training courses on all JCB products as required. - Conduct formal quarterly Dealer business plan reviews in conjunction with commercial counterparts. - Assist dealers with warranty policy training, implementation, and administration. - Administer New Policy Introduction Plans across all dealers. - Support National account and strategic account business as required. - Assist dealers with parts sales and marketing. - Ensure dealer personnel are trained and functional with JCB product support systems and tools. - Develop new dealers and positioning for future growth opportunities. - Increase product support connectivity and consistent representation in the marketplace. Qualifications - Bachelor's Degree preferred. - 5+ years technical service experience with construction equipment. - 7+ years of technical service/training experience within a related industry is preferred. - Must be able to travel extensively (70%). Knowledge, Skills, Abilities & Competencies - Proficient in Microsoft Office software. - Comfortable in an in-person office environment. - Technical competence is a plus. - Must be customer service oriented, flexible, and have a high energy level. - Must have excellent follow-through skills. - Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings. - Must be open to domestic and international travel. - Desire and proven ability to learn and grow. Job Conditions - Both office environment and occasionally manufacturing/factory environment. - Subject to noise and temperature changes. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to: sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. - The employee is occasionally required to stand and walk. - The employee must frequently lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Role Description We’re looking for a ServiceNow Developer with an unwavering passion for developing meaningful, easy-to-use applications. Most of the work we do is on large-scale, enterprise-wide systems (both commercial and government)—this project in particular will help ensure the uninterrupted, secure, and compliant operation of critical federal acquisition and assistance systems. You’ll be responsible for development on the ServiceNow Enterprise platform: - Design, develop, configure, and maintain ServiceNow applications and modules within enterprise environments, ensuring scalability, performance, and compliance with organizational standards. - Implement and support core ServiceNow modules such as ITSM, CSM, and custom scoped applications, including workflows, forms, business rules, UI policies, client scripts, and integrations. - Develop server-side and client-side scripts using JavaScript to extend platform functionality and automate business processes. - Support ServiceNow upgrades, patch management, and platform enhancements while maintaining upgrade-safe development practices. - Conduct system troubleshooting, root cause analysis, and performance tuning to ensure reliability and high availability. - Collaborate with architects, business analysts, and stakeholders to translate requirements into scalable technical solutions and provide recommendations based on platform best practices. - Maintain platform security, including role-based access controls, data governance, and compliance with enterprise security policies. Qualifications - A bachelor's degree or commensurate experience - 5+ years ServiceNow development and architecture experience in enterprise environments - Certified Application Developer Certification - Experience with ServiceNow Enterprise and multi-instance management - Ability to develop AI-powered automation solutions for incident resolution, knowledge management, and user assistance - Strong proficiency in JavaScript, including server-side scripting (Business Rules, Script Includes, Scheduled Jobs) and client-side scripting (Client Scripts, UI Policies, UI Actions) - Experience developing and maintaining ITSM, CSM, and/or custom scoped applications Requirements - At least two years of experience working in Agile environments. Benefits - Comprehensive health, dental, and vision coverage - Life and disability insurance - Flexible spending accounts - 401(k) plan - Generous paid time off - Referral bonuses - Commitment to well-being and career success Company Description At Flexion (an agile software company that’s been delivering excellence for over 25 years), our company culture is built on autonomy, trust, and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration. Every member of a cross-functional team is a leader who takes responsibility for the entire team’s success, mirroring the company’s overall low-bureaucracy structure. We believe that growth comes from working together—and that includes supporting each other through thoughtful, constructive feedback. Flexion team members are expected to help each other grow, challenge ideas respectfully, and integrate feedback as a normal part of the workday.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a ServiceNow Developer with an unwavering passion for developing meaningful, easy-to-use applications. Most of the work we do is on large-scale, enterprise-wide systems (both commercial and government)—this project in particular will help ensure the uninterrupted, secure, and compliant operation of critical federal acquisition and assistance systems. You’ll be responsible for development on the ServiceNow Enterprise platform: - Design, develop, configure, and maintain ServiceNow applications and modules within enterprise environments, ensuring scalability, performance, and compliance with organizational standards. - Implement and support core ServiceNow modules such as ITSM, CSM, and custom scoped applications, including workflows, forms, business rules, UI policies, client scripts, and integrations. - Develop server-side and client-side scripts using JavaScript to extend platform functionality and automate business processes. - Support ServiceNow upgrades, patch management, and platform enhancements while maintaining upgrade-safe development practices. - Conduct system troubleshooting, root cause analysis, and performance tuning to ensure reliability and high availability. - Collaborate with architects, business analysts, and stakeholders to translate requirements into scalable technical solutions and provide recommendations based on platform best practices. - Maintain platform security, including role-based access controls, data governance, and compliance with enterprise security policies. - At least two years of experience working in Agile environments. Qualifications - A bachelor's degree or commensurate experience. - 5+ years ServiceNow development and architecture experience in enterprise environments. - Certified Application Developer Certification. - Experience with ServiceNow Enterprise and multi-instance management. - Ability to develop AI-powered automation solutions for incident resolution, knowledge management, and user assistance. - Strong proficiency in JavaScript, including server-side scripting (Business Rules, Script Includes, Scheduled Jobs) and client-side scripting (Client Scripts, UI Policies, UI Actions). - Experience developing and maintaining ITSM, CSM, and/or custom scoped applications. Requirements - Deliver in small pieces while considering how they fit into the whole. - Welcome change as a positive and never consider anything delivered as “final.” - Actively contribute to a learning team culture, offering and receiving feedback with curiosity and respect. Benefits - Comprehensive health, dental, and vision coverage. - Life and disability insurance. - Flexible spending accounts. - 401(k) plan. - Generous paid time off. - Referral bonuses. - Commitment to well-being and career success.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Enterprise IT Service Delivery organization is seeking a talented and experienced ServiceNow Software Development Analyst with a strong focus on workflow process development to join our innovative IT Service Management development team. In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions that optimize our Enterprise business processes. You will work closely with stakeholders to understand their requirements and translate them into efficient and effective ServiceNow solutions. The ideal candidate should possess strong customer service skills for interfacing with stakeholders, assisting in refining requirements to meet business needs, designing solutions, developing and implementing features. They should be adaptable and capable of working in a dynamic environment with changing priorities. This role will involve coordinating with service and process workflow owners across a wide variety of services to determine requirements, identify opportunities for automated solutions, and drive best practices. You will need to be a self-starter, working in an agile environment focusing on innovative IT Service Delivery. The deliverables produced in this role will enable self-service solutions aligned with the company's strategic goals, resulting in customer satisfaction as well as time and cost savings. Familiarity with SAFe Agile practices and the IT Service Management module in ServiceNow is essential. This position will be virtual remote and can be performed anywhere within the continental United States. Teleworking arrangements are subject to change based on the needs of the business. - Design, develop, and implement robust ServiceNow workflows to streamline Enterprise business processes. - Configure and optimize ServiceNow, focusing on workflow automation. - Collaborate with stakeholders to gather and analyze business requirements for workflow processes. - Develop and maintain technical support documentation for ServiceNow workflows and processes. - Ensure data integrity and system security within the ServiceNow environment. - Provide technical support and troubleshooting for workflow-related issues in ServiceNow. - Implement best practices for ServiceNow workflow development and process improvement. - Collaborate on integrations with various enterprise systems to enhance workflow functionality. Qualifications - Must have, at minimum a Bachelor’s degree in Computer Science or a related discipline with 2 years of relevant experience OR a relevant Masters Degree with 0 years of experience OR an Associates Degree with 4 years of relevant experience OR High School Diploma/GED with 6 years of experience. - Strong verbal, written, and interpersonal communication skills. - Experience with HTML and JavaScript. - Strong conceptual, analytical, and planning skills. - Ability to work collaboratively with cross-functional teams. - Solid organizational skills with the ability to manage multiple changing priorities. - Experience with SAFe Agile methodologies, including defining and estimating user stories. - A strong commitment to working cooperatively in a team environment. - Excellent problem-solving skills and attention to detail. - Experience in release, unit, and user acceptance testing. Requirements - Proven experience in ServiceNow development with a focus on workflow process development. - Strong understanding of ITIL IT Service Management processes and best practices. - Experience working with internal and external customers. - Proficiency in JavaScript, Ajax, HTML, CSS, and related web technologies. - Experience with REST and SOAP APIs for third-party integrations. - ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable. - Experience with Automated Testing Framework (ATF) and developing test scripts. - Agile experience, including roles such as Scrum Master and Product Owner, is a plus. - Experience in Program Increment (PI) planning, including defining PI Objectives as part of an Agile team. - Demonstrated problem-solving and decision-making skills. Benefits - Primary Level Salary Range: $83,400.00 - $125,200.00. - Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. - Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. - Employees in Vice President or Director positions may be eligible for Long Term Incentives. - Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.