Job Closed
This listing is no longer active.
Simplifying access to high-quality, affordable mental health care.
Senior Manager, Community
Location
United States
Posted
143 days ago
Salary
$140K - $160K / year
Seniority
Senior
Job Description
Senior Manager, Community
Alma
• Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact. • Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI. • Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change. • Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy. • Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency. • Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes. • Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem. • Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies.
Job Requirements
- You have 5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team.
- You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends.
- You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI.
- You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum.
- You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes.
- You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency.
- You bring an owner’s mindset, taking full accountability for community health, program success, and the development of the people on your team.
- You are a clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships.
Benefits
- We’re a remote-first company
- Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- 401K plan (ADP)
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits through Northstar
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- EAP access through Aetna
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 12 paid holidays and 1 Alma Give Back Day
- Flexible PTO
Related Guides
Related Categories
Related Job Pages
More Community Manager Jobs
Hackathon Community Manager
Major League HackingA 500k+ global community empowering the next generation of developers to learn through hackathons & the MLH Fellowship.
• Recruit, vet, and onboard new hackathon organizers • Mentor & support hackathon organizers • Create hackathon planning tools & resources • Build & maintain relationships with organizers in our community • Represent MLH at hackathons • Roll out & track the success of new initiatives • Find new ways for MLH to empower hackers
• Professionelles Community Management auf verschiedenen Social Media Kanälen • Hilfe bei der Organisation von Kampagnen, Live-Events und Gewinnspielen • Eigenverantwortliches Projektmanagement und regelmäßige Abstimmung mit unserem Kundenstamm • Auswertung von Social Insights und Erstellung von Sentiment-Analysen • Pflege und Weiterentwicklung von internen Wissensdatenbanken
Operational Community Manager, FPS Gaming
Trailer Park GroupThe global leader in entertainment marketing and content production (LA | London | Mumbai)
• Manage the deployment and publishing of content across all social media platforms • Partner with lead CMs and Account team to ensure final assets are deployed correctly and on schedule • Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data • Maintains organization of all creative assets on the team’s internal servers and drives • Ability to QA assets and copy before reviews/final delivery • Monitor social channels daily for general gaming trends and cultural conversations, reporting back to your internal team with suggestions on how to tailor social strategy to the social climate
Researcher, Human and Community Development
American Institutes for ResearchAdvancing Evidence. Improving Lives.
• Manage day-to-day project work and operations and maintain positive and collaborative relationships. • Support tasks and projects using evidence-based frameworks, rigorous quantitative, qualitative, or mixed methods designs. • Provide input on appropriate planning, research methods, analysis, and reporting. • Support and collaborate with partners in ways that build their research and evaluation capacity. • Demonstrate military competence and sensitivity in all activities and interactions with colleagues, partners, and project participants. • Conceptualize problems and identify questions in prevention research and evaluation and collaborate in designing solutions to address them. • Contribute to the development of study designs, research questions, indicators, survey questionnaires, or interview protocols that align to analytic plans. • Analyze, interpret, and report on complex qualitative and/or quantitative data using appropriate methods. • Write reports and other documents that are clear, concise, and contribute to the field. • Adapt prevention science best practices to meet communities where they are. • Support the development of tools that connect the dots between prevention science and military environments. • Communicate clearly with partners and represent AIR in a professional manner. • Write reports to describe and interpret findings for clients.




