• Execute routine customer engagements (tactical check‑ins, case reviews, usage monitoring) and summarize risks/opportunities • Maintain account health dashboards, success plans, and action logs; ensure data hygiene in CRM system • Coordinate follow-ups for open issues with Support, Services, and Product; manage small, low-risk escalations • Assist Senior CSMs during onboarding and upgrades: schedule sessions, track tasks and risks, and draft customer comms • Support S1000D/CSDB workflows by documenting procedures and pulling status evidence (e.g., content baselines, modules, BREX impacts) under guidance • Capture business outcomes and wins (time saved, issue trends reduced, authoring throughput) and feed into quarterly summaries • Contribute baseline content for Quarterly Business Reviews (QBRs) and success storytelling, present sections as readiness builds • Serve as the “voice of the customer” in weekly triage meetings, document feature requests, usability feedback, and priority bugs • Partner with Renewals on early risk flags (adoption gaps, roadmap ambiguity, stakeholder turnover) and track mitigation steps • Use playbooks to identify expansion signals (users/licenses, modules, training, XPP add-ons), route qualified signals to Sales • Build simple ROI snippets (before/after workflow metrics) with templates; participate in enablement cycles • Build foundational knowledge of S1000D, ATA iSpec2200, IPS, and MIL-SPEC concepts; track a personal learning plan • Monitor A&D forums and summarize 2–3 actionable insights per quarter for the team

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients • Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities • Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs • Identify and successfully close renewals and expansion opportunities within your book of business • Have full ownership of commercial activities such as opportunity management and contract workflows. • Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users • Develop collateral and conduct regular business reviews with client executive teams • Ensure swift resolution of account issues by using resources from cross-functional teams • Provide executive oversight and client communication • Work with Marketing to identify and convert successful customers into advocates • Embody Signifyd values and serve as a role model for other team members

• Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows • Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention • Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products • Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks • Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities • Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges

• Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders • Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment • Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities • Identify and support expansion opportunities within the customer base in partnership with new business teams • Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination • Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape • Develop customer success stories, case studies, and references that demonstrate measurable impact